Business Development Employee Relations
Resume:
STEVEN C. HENRY
HOSPITALITY EXECUTIVE
CONTACT
*********@*****.***
SKILLS
• Business development
• Financial Administration
• Employee Relations
■ Business legal Compliance
• Training
• labor cost controls
• Performance Improvement
• Ful P&L respons•bility
EDUCATION
Bachelors
In
Business Admln
I
strati on
Auburn University
AIU Culinary Studies
Graduate of the Marcus Ba'dwin Sct,oo,
of Excellence
LANGUAGES
English Native
Spanish
Limited/Profess1onal
PROFILE
Dynamic and resu ts-oriented Chief Operations Officer with extensive experience in the hospitality industry, driving operational excellence and profitability across multi unit restaurant, bar and entertainment venues. Adept at strategic planning, process optimization, and team leadership to deliver exceptional guest experiences and achieve business obJectives. Proven track record m overseeing large-scale operations, implementing cost-effective strategies, and fostering a culture of service excellence. Skilled in P&L management, talent development. and leveraging data• driven insights to streamline operations and exceed revenue targets Passionate about building high-performing teams and creating innovative solutions WORK EXPERIENCE
Chief Operating Officer- Vogurtland I Egg n Bird
2021 - Present
• Overseeing 209 Franchise Umts and 15 Corporate locations
• Lead and manage the operations of all locations ensuring alignment with company goals and strategic initiatives.
• Provide expert guidance and consultation to cross function teams. fostering informed decision mak ng and driving brand growth across multiple channels
• Conduct comprehensive market analysis to identify emerging trends and profitable opportunities, opt'm1zing business performance
• Oversee key departments includ ng Human Resources. Information Technology Development, Marketing and Operations ensuring seamless collaboration and operational efficiency
• Manage and allocate a $30M budget, ensuring financial objectives are met while mainta1n1ng cost-effective practices and max1mizmg profitability Vice President of Operations· Chick-Fil-A
2016-2021
• Spearheaded the development and growth of staff, management, and leadership teams, fostering a high performance culture
• Delivered excellence across all operational areas, resulting in consistent achievement of key performance metrics and driving annual sales growth exceeding $10M
• Superv·sed and coordinated act1v1ties of restaurant staff to ensure customer service standards were met
• Ensured compliance with health and safety regulations In all areas of the organization
• Trained new employees on restaurant policies and procedures
• Conducted regular inspections of the premises to ensure cleanliness. proper maintenance and attractive displays
• Analyzed financial reports to identify areas of improvement or cost savings opportunities
STEVE HENRY
CONTACT
*********@*****.***
EXPERTISE
• Strategic Operatrons
Management
• Revenue Optimization & Cost
Control
• Guest Experience
Enhancement
• Talent Acquisition &
Leadership Development
• Quality Assurance & Brand
Standards
• Financial Plann·ng & Budget
Management
• Techno ogy Integration &
Digital Transformation
• Crisis Management &
Business Continuity
• Recognized as a
transformational leader with a
commitment to sustainability
and corporate social
responsibility, ensuring long
term success for
stakeholders and the
communities served.
CERTIFICATIONS
• CFPM
• HACCP
• AST
• Real Estate License
• CHRP
HOSPITAL TY EXECUTIVE
WORK EXPERIENCE
Vice President of Operations - Dickey's Restaurants 2014-2016
• Managed the daily operations of a multi-million dollar divisional business, overseeing 280 units with full responsibility for third line P&L Performance
• Collaborated closely with the franchise operations, human resources, and marketing teams to drive cohesive strategies and operational excellence.
• Developed and implemented cost-reduction initiatives and operational improvements, enhancing efficiency and profitability across the division.
• Hired to oversee the Area Development segment, reporting to the CEO and Executive Board while working closely with franchise operations, HR, development, sales, marketing and legal teams
• Supervised daily operations of multimillion dollar divisional operations
• Developed and managed brand identity and new market launches
• P&L responsibility over 280 units
• Developed and implemented strategic plans for the operations departments
• Identified opportunities to reduce costs and improve efficiency across all areas of operations
• Managed daily operations including budgeting and forecasting, resource planning, and scheduling
• Oversaw the development and implementation of the policy and procedures related to operational activities
• Established Key performance indicators for measuring operational success
• Analyzed data from various sources to identify trends in customer demands
Senior Operations Executive - Sticky Fingers
2009-2014
• Responsible for the operational direction of seventeen corporate full service restaurants with revenues exceeding $35M
• Developed and implemented operational strategies to improved business performance, reduce costs and maximize efficiency
• Developed and executed strategic plans to support the new vision of the organization
• Formulated policies that improved operational efficiency and productivity
• Managed financial operations. overseeing budgeting, forecasting and financial analysis activities
• Oversaw Human Resources functions including recruitment of top executives, training and benefits administration
• Collaborated with the executive team on major decisions regarding company wide initiatives
Contact this candidate