Business Analyst Project Management
Resume:
Christopher Lannin
Hull, MA *****
***********.******@*****.***
Highly accomplished Business Systems Manager / Senior Business Analyst with a track record of managing complex IT projects and exceeding expectations. Proficient in business requirement development, performing gap analysis between corporate goals and procedure / skill sets, and designing process and system improvements to increase productivity and reduce cost. Strong interpersonalskills,highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills,consistently deliver projects on timeand within budget. Additional areas of expertise include:
• Project and Delivery Methodologies
• System Impact Analysis
• Requirements Definition and Analysis
• System Design Consultation
• Test Plan Development and Execution
• Defect Management
• Change Control Management
• Project Scope and Risk Mitigation
• Process Analysis and Redesign
• Project Management and Tracking
Authorized to work in the US for any employer
Work Experience
Business Analyst Consultant
Self Employed Contractor - Remote
2021 to Present
• Provide project management and business analysis support for short-term assignments dictated by an individual company’s business need
• Collaborate with an established network of talented recruiting agents Business Analyst
DentaQuest - Remote
2016 to 2021
• Served asLeadAnalyst/Scrum Masterfor severalmajorprojectsimpacting the enrollment, claimsand Salesforce platforms;significantlyimpacted the overallexperience for both internal and external customers
• ResolvedServiceNowmember enrollment ticketsby100%and resolved associated Team Foundation Service (TFS) Product Backlog Items (PBI’s)
• Produced comprehensive documentationincluding, but not limited to project scope& charter, businessrequirements,business decisions,business process flow mapping,user guides & manuals, technical release notes, and project closure artifacts
• Organized and actively participated insprintplanning, review, refinement, retrospective anddaily stand- upsdiscussions for bi-weekly releases
• Held business and technicalscope andrequirement sessions
• Assumed additional project responsibilities for various roles to address resource gapsfor technical product owner (TPO) tasks,project management(PM), scrum administration, and technical writing functions
• Originated and furnishedvarious project artifacts as warranted by the specific project
• ContributedinSalesforce client, member and provider portaldevelopment andmigrationefforts
• Led, motivated and assisted peers in achievingpositive results for our annual team goals Temporary Associate
Office Administration, Aim Personnel - Hingham, MA 2015 to 2016
• Ability to adapt to a variety of work situations depending on temporary assignment
• Successfully acclimated with many client’s operating systems
• Exhibited strong communications, organizational and problem-solving skills
• Performed office administration duties
• Researched current procedures and identified areas for improvement
• Maintained client satisfaction
Business Systems Manager I
InterPlan Programs, NASCO - Remote
2011 to 2014
* Co-led the Minnesota Migration for the initial waves related to BlueCard (out of area program) Home
(member) and Host (provider).
* Managed BlueCross BlueShield Association changes and Federal/State mandates.
* Conducted system impact assessments and actively participated in planning discussions for bi-annual National Programs Releases.
* Elicited business requirements, documented, and presented to Plan customers for feedback and approval.
* Provided Plan testing support and assisted with any system processing issues.
* Facilitated the BlueCard Home User Group and managed all activities regarding production issues and system enhancement requests.
* Assisted with the development of production support initiatives as needed.
* Exhibited enthusiasm and optimism when faced with complex processing scenarios.
* Possessed a strong ability to influence situations that yielded positive outcomes for NASCO and our Plan customers.
Senior Business Analyst - Claims Operations
BlueCross BlueShield of Massachusetts - Hingham, MA 2000 to 2011
• Utilized a practical approach to provide continuous improvement in processes, data quality and accessibility in the development of world class operating systems.
• Instilled a culture of proactive risk management within the System Support & Implementation, and Operational teams.
• Acted as a corporate ambassador of SDLC process; shared best practices as they related to particular phases of a project.
• Supported new product implementations and significant claims migration for multiple processing platforms.
• Ensured comprehensive business requirements are collected and documented during the definition and analysis phase of each project.
• Partnered with colleagues and performed quality review for activities related to system changes on claims processing platforms and other surround technologies.
• Developed and managed team and project WorkSite spaces in an effort to provide current information in a single user friendly repository.
Senior Business Analyst - BlueCore
• Project lead for initiatives related to Claims, Membership, and Billing.
• Utilized tools and templates that supported the SDLC and project teams' delivery.
• Steered the Business Process & Requirements defect process for the BlueCore project leveraging Mercury Quality Center.
• Actively participated in BlueCore user sessions to foster the creation and development of system interaction and integration models.
• Compiled and communicated environment needs in preparation for training and testing efforts.
• Reviewed and processed security requests following established guidelines.
• Performed various activities to ensure business stakeholders were well prepared for the implementation.
Business Analyst - Claims Operations
• Managed complex projects for multiple processing platforms.
• Provided support to internal business areas and participating Plans regarding production and account issues.
• Researched system discrepancies; identified and implemented corrective actions.
• Mentored, coached, and provided training to level II analysts.
• Identified opportunities to share costs with other BlueCross BlueShield Plans and leveraged existing functionality.
• Created and executed test case scenarios for multiple projects. Supervisor - Data Capture
• Ultimately responsible for all team operations in absence of manager.
• Managed claims inventories and assigned daily workloads.
• Lead for all inquires regarding team processes/functions.
• Motivated associates to maintain inventories while achieving team and division goals for quality and accuracy.
• Identified training needs; assisted in the development of training documentation and workflows.
• Conducted interviews and provided feedback to manager regarding staffing needs.
• Assembled data and reported daily/weekly/monthly figures utilizing various MS Office applications.
• Hosted Bi-weekly staff meetings in absence of manager.
• Coordinated with Quality Assurance and Training Team for creation and revision of formal documentation utilizing Information Mapping.
Service Representative - InterPlan
• Facilitated shared documentation public drive workgroup.
• Decreased and maintained worksheet inventory exceeding guidelines set by leadership and BlueCross BlueShield Association.
• Consistently achieved 100% accuracy.
• Effectively and efficiently maintained service hotline during assigned times.
• Delivered concierge service to all internal and external customers. Skills
• MS Office (10+ years)
• Mainframe (10+ years)
• Windows (10+ years)
• Organizational skills
• Time management
• Scrum
• Agile
• Business Requirements
• Waterfall
• SDLC
• SQL
• Application Development
• User Interface (UI)
• Business Analysis
• TFS
• User Acceptance Testing
• Visio
• Web Services
• Requirements Gathering
• Test Cases
• Administrative experience
• Personal assistant experience
• Google Suite
• Microsoft Office
• Computer skills
• Microsoft Excel
• Microsoft Word
• English
• Microsoft Outlook
• Restaurant experience
• Cooking
• Kitchen experience
Certifications and Licenses
Driver's License
Assessments
Administrative assistant/receptionist — Proficient April 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
April 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Retail management — Proficient
April 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Bookkeeping — Proficient
April 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Recruiting — Proficient
April 2024
Managing the candidate sourcing and selection process Full results: Proficient
Principles of accounting — Proficient
April 2024
Preparing financial records according to federal policies Full results: Proficient
Cleaner fit — Proficient
April 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Marketing — Proficient
April 2024
Understanding a target audience and how to best communicate with them Full results: Proficient
Social media — Proficient
April 2024
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
COMPUTERSKILLS/SPECIALIZEDTRAINING
MS Office (MS Word, MS Excel, MS Access, MS PowerPoint, and MS Outlook), MS Visio, MS SharePoint,MS Teams,MS SQLServerManagementStudio,MSTeam Foundation Server
(TFS),WordPress,WebEx, Zoom, Salesforce,ServiceNow,WorkSite,Time Sharing Option (TSO), CAView,InFormReporting,WebFocusManaged Reporting,Ad Hoc Reporting for Cognos,Mercury Quality Center, Rational Clear Quest, Conflict Management for Managers, Franklin Covey: What Matters Most Time Management Workshop,Inclusion as a Strategic Driver,Toastmasters Club Member, Fundamentals of Risk Management
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