Customer service

Sophie Zwicker

Experienced Restaurant Professional Customer Service Specialist

(707) 857- 6149 • **************@*****.***

Key Skills

Customer Service & Hospitality

• High-Volume & Fast-Paced Service

• Point-of-Sale (POS) Systems & Cash Handling

• Fine Dining & Upscale Service Experience

• Table Management & Hosting

• Food Preparation & Safety

• Team Collaboration & Adaptability

Professional Experience

Counter Clerk Kinders

November 2024 – Present

• Prepared and served a variety of deli meats,

cheeses, salads, and sandwiches according to

customer preferences.

• Ensured cleanliness and organization of the

deli counter, adhering to food safety standards.

• Provided excellent customer service, assisting

guests with orders and recommendations.

• Operated slicing machines, scales, and POS

systems accurately and efficiently.

Server / Cashier Cafe Bar Europa

June 2024 – September 2024

• Delivered an exceptional dining experience by

promptly greeting and serving guests.

• Managed cash and card transactions efficiently

using POS systems.

• Worked closely with kitchen staff to ensure

timely and accurate order preparation.

• Maintained cleanliness and restocked bar and

service areas as needed.

Busser / Host Pago Farm to Table

April 2022 – July 2022

• Assisted in setting and clearing tables,

maintaining a clean and organized dining area.

• Provided attentive service by refilling drinks,

replacing utensils, and addressing guest needs.

• Supported wait staff and coordinated table

turnovers efficiently.

• Ensured a welcoming atmosphere by

professionally greeting and seating guests.

Busser / Host Jacksons Bar and Oven

April 2021 – July 2021

• Maintained a well-prepared dining area by

setting tables and ensuring a clean environment.

• Assisted in food running and supported servers

during peak hours.

• Provided excellent customer service by being

attentive to guests' needs.

• Cleared and reset tables efficiently to maintain smooth operations.

Certifications

• Food Handler's Certificate (Active)

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