Customer Service Team Members
Resume:
Edna Krauss
Phoenix, AZ *****
********@*****.***
Work Experience
Cashier
Frys Food-Phoenix, AZ
January 2005 to January 2025
Processed shipments and customer transactions accurately and efficiently using point-of-sale systems.
Handled cash, credit, and debit card transactions while adhering to company policies and procedures.
Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location and scanning and bagging purchases
Maintained cleanliness and organization of the checkout area, shelves, and surrounding sections of the store.
Collaborated with team members to restock merchandise, perform inventory checks, and ensure a seamless shopping experience for customers.
Assistant Manager
Rite Aid-Voorhees, NJ
November 1987 to October 2004
Assisted in managing daily operations, including overseeing inventory, ensuring proper stocking levels, and maintaining a clean and organized store environment.
Provided guidance and support to team members, including training new employees, delegating tasks, and addressing performance issues.
Contributed to the development and implementation of sales strategies to meet or exceed store targets, which involved promoting special promotions and upselling products.
Assisted with administrative tasks such as scheduling employee shifts, handling customer inquiries and complaints, and managing cash register operations.
Collaborated with the store manager to enforce company policies and procedures, maintain compliance with regulations, and promote a positive work culture among staff members. Education
Associate in Hospitality Management
Williamsport Community College - Williamsport, PA
August 1977 to May 1979
Skills
• POS
• Planograms
• Customer service
• Cash register
• Stocking
• Cash handling
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