Sheriff's Office/ Customer Service/Admission Supervisor

CHAMARA PRINCE

704-***-**** • Morrisville, NC ***17 • **************@*****.***

SUMMARY

Personable and capable professional with a strong commitment to high satisfaction. My compassion and communication skills enable me to effectively convey the needs of others to respective teams. SKILLS

• Active listening

• Excellent communication

• Computer proficient

• Self-motivator

• Conflict and dispute resolution

• Proficiency in Leadership

• Quick learner

• Impeccable work ethics

EXPERIENCE

Detention Officer, May 17, 2023- Present

Mecklenburg County Sheriff's Office Charlotte NC Charlotte, NC

• Supervise pre-trial residents in the Mecklenburg County Detention Center.

• Communicated effectively with shift personal and shift leaders to ensure myself as well as the Executive staff that I was a potential upcoming leader.

• Contributed to the departments team initiative, which prepared myself for the Sergeant promotion.

Lead Admissions Assistant, February 2017

Maryville Addiction Treatment Centers

• Supervise admissions staff in daily tasks

• Ensure accurate, daily updates of client census, database, and population reports, telephone communications and responses, and scheduling of admissions

• Maintain all fiscal aspects of the program through consultation with the Supervisor or designee to include the oversight/management of client billing in an accurate and timely manner to ensure payment

• In conjunction with the Coordinator/Director, develop and implement reporting systems to document Quality Improvement in measurable standards

• Ensure the accurate preparation and timely submission of reports as required by the Coordinator/ Director of Residential Services and funding/monitoring services

• Ensure accurate reporting of client changes to funding agencies where applicable, and maintain contact with appropriate community resources to facilitate client care.

• Compile and prepare data/information as required for proposals and reports Correction Officer, 2008-2014

Graterford Prison

• Supervise inmates in housing units and is segregation

• Provide instruction to inmates in regards to housekeeping and sanitation

• Supervise the issuance of inmate clothing and other personal effects

• Periodically patrol quarters and work areas

• Prevent the introduction of contraband into the institution

• Monitor, supervise and screen inmate visitor traffic

• Monitor peri guard system

EDUCATION AND ACCOMPLISHMENTS

1999 High School Diploma

South Philadelphia High School- Philadelphia, PA

TRAININGS

• Supervisor skills

• ASAM criteria training

• Preventing abuse, Neglect, and Exploitation

• Cultural Competence

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