Customer Service United States

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

CHARLES EDWARD ORTIZ

* * * * * 1 5 1 9 6

c h a r l e s o r t i z 4 4 *@*****.***

* * * * ** 1 1 2 s t, h i a l eah gardens, F l

* * * * * in

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Capable,Ramp Agent, experienced working in challenging environments. Excited about the opportunity to take the next career step with Spirit Airlines. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Parts replacement Grounds upkeep Building upkeep

General cleaning Coordination Public speaking

Maintenance Technician

The Millard Group, Chicago, IL, United States Of America, May 2019 - Mar 2020 Restored service quickly with excellent troubleshooting and repair abilities. Kept building and grounds clean with regular trash removal, landscaping, and parking lot repairs.

Met maintenance demands by keeping well-organized supply and tool inventory. Customer Service Driver

Auto Zone, Chicago, IL, United States Of America, Apr 2015 - Oct 2018 Maneuvered trucks into loading and unloading positions. Developed and maintained customer relationships.

Avoided safety issues with frequent vehicle inspections and preventive maintenance. Increased sales with skilled customer cross-promotions. Operated company vehicles to pick up and deliver products. Met schedule demands by planning efficient routes and adjusting plans to compensate for accidents.

Picked up merchandise at customer locations.

Loaded or unloaded according to customer specification. Assisted customers with sales and service needs.

Completed tasks promptly and with minimal oversight. Car Rental Agent

Fox Rent a Car, Miami, FL, United States Of America, Jun 2014 - Apr 2015 Inspected returned [Type] rentals and discussed damage or concerns prior to completion of transaction.

Collected payments following return of [Type] equipment and explained charges. Assessed customer needs and provided comparisons of [Product or service] choices to aid in decision making.

Explained [Product or service] features and operation. Calculated rental fees, including adjustments for prorated time frames. Greeted customers and addressed [Type] service inquiries. Developed and processed [Product or service] contracts and explained fees to customers. Obtained required consent and signatures from customers, verifying intended adherence to contract terms and policies.

Collaborated with team members to meet daily demands and handle challenging projects. Developed solid relationships with staff, customers, and vendors. Contributed ideas for improving work processes.

Completed accurate work tasks by carefully reviewing every order. Monitored employees and guests to prevent theft.

Assisted with tasks and work duties during slow periods to maintain team productivity. Ramp Agent

Hudson General Corp, Chicago, IL, United States Of America, Jun 1990 - Aug 1998 Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communications.

Maintained complete ramp safety and security with full implementation of safety procedures and station policies.

Loaded, unloaded, and transported passengers' baggage across different airport locations. Operated bag tugs, belt loaders, and tractors daily. Serviced laboratories, water, and mechanical systems with skilled use of ramp equipment. Handled U.S. mail, freight, and express parcels added to commercial flights. Completed daytime and overnight turnovers with thorough cleaning of aircraft interiors. Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles.

Organized efficient storage area handling over [Number] containers per day. Attached classifying tags to containers to provide identifying information. Fueling Agent

Globe Ground North America( former hudson general), Miami, FL, United States Of America, Aug 1998 - Jun 2003

Refilled potable water tanks to optimal levels for planned flights. Followed materials safety data sheets and JSAs for proper handling of chemical solutions. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Interior Mechanic

Aircraft Maintenance and Engineering, Miami, FL, United States Of America, Apr 2003 - Jun 2005 Maintained detailed logs of [Type] repair, maintenance, and installation jobs. Reduced corrosion by applying rust-resistant coatings. Identified defects by examining materials in detail to locate defects and worn areas. Removed excess materials with scissors and knives to trim edges of fabric. Removed stains from different fabrics with spray guns and cleaning fluid. Contributed to strong quality assurance standards by examining products for non-conformance issues and correcting problems.

Determined nature of required repairs by reading work orders, inspecting equipment, and testing systems.

Quality Control Inspector

Bridgestone Aircraft Tires, Miami, FL, United States Of America, Jun 2006 - Jul 2008 Created quality control plans based on project-specific technical documentation and requirements.

Performed first-piece inspection to validate feasibility of manufacturing processes. Helped maintain facility OSHA requirements by monitoring division operations and correcting deficiencies.

EDUCATION

Reduced production errors with thorough inspections and tests of supply materials. Observed safety protocols and implemented precautionary procedures to correct problems. Complied with ISO [Number] standards for quality control procedures and inspection documentation.

Upheld high standards of quality control by regularly testing and calibrating equipment. Validated fabrication process and verified conformance with requirements by performing first-piece inspections.

Supported QA improvement by drafting reports detailing inspection results. Achieved professional finishes by removing defects and polishing surfaces. Identified specifications, inspection procedures and testing protocols by reading technical documentation.

Documented quality assurance findings, including weights, moisture content and quantities. Helped resolve production problems by notifying supervisors and working on corrective actions.

Secondary School Diploma

Fernandez Baena Secondary School, Barranquilla, Atlantico, Colombia, Nov 1972 English Academic Diploma

The English Center, Miami, FL, United States Of America, Oct 2007

Contact this candidate