Typing 70 WPM, data management, MS Office, Database programming

Jeremy Baumeister

Denver, CO – 267-***-**** – ********************@*****.***

SUMMARY Seasoned data analyst with extensive experience using Microsoft Office Suite. Learns proprietary and ticket tracking software very quickly. Experienced technical support specialist with a customer service focus. Type 65 words per minute with excellent attention to detail.

CORE STRENGTHS

Troubleshooting

Software Installation and Configuration

Strategic Partnerships/Alliances

Data Management Systems

Technical/Procedural document writing

Document Handling

Time Management and Prioritization

Adaptability and Flexibility

Hardware Maintenance

Help Desk Software

Networking

Communication

Customer Service

Time Management and Prioritization

Reliable and Punctual

TECHNOLOGICAL COMPETENCIES

Coding (SQL, FoxPro) Operating Systems (Windows, Unix) Microsoft Office (Word, Excel, PowerPoint, SharePoint) Google Workspace QuickBooks/Quicken Google Drive Web Conferencing (WebEx, Zoom, Teams, Skype) Social Media (Facebook, Instagram, Twitter) HTML WordPress Graphic Design (Canva, Paint) InDesign

RELEVANT EXPERIENCE

Leidos QTC Health Services, Medical Records Expeditor, Philadelphia, PA 2008 – 2024

Liaison between healthcare providers and quality assurance providers to facilitate healthcare benefits on behalf of US veterans. Identified outstanding reports and diagnostics; worked with medical offices to expedite exam reports and process Date of First Draft (DFD) signed reports in the case management system. Prioritized all requests from the client to expedite case delivery. Proactively notified Quality Assurance (QA’s) regarding high-priority cases. Coordinated reports, quality-controlled submissions, processed claims. Worked with medical offices to expedite exam reports. Responsible for 90-120 claims daily. Also provided Help Desk – IT support and trained new team members.

RMH Teleservices, Lead Management Analyst, Bryn Marw, PA 1997 – 2006

Integral part of the data team for a busy telemarketing company. Responsible for downloading and processing telemarketing lead files, preparing them for utilization. Performed scrubs, wrote and modified SQL and FoxPro programs required for business needs; crafted workaround code to compare corrupted files with originals to salved records and prevent work stoppages. Trained new team members.

EDUCATION

Computer Learning Center, Philadelphia, PA

Certificate in Computer Programming – Dean’s List

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