Medical Receptionist Patient Care
Resume:
TANIA MORNE
MCELROY
T
M Cincinnati, OH *****,
****************@*****.***
PROFESSIONAL SUMMARY
Dynamic medical receptionist with a proven track record at Vaco LLC, excelling in appointment management and billing support. Known for exceptional communication skills and dedication to patient care, I efficiently streamlined operations, enhancing patient satisfaction and ensuring compliance with HIPAA. Passionate about delivering outstanding service in fast-paced environments.
SKILLS
• Billing support • Letter preparation • Medical office administration
• Appointment management • Outpatient care • Great communication skills EXPERIENCE
Medical Receptionist September 2023 - March 2025
Vaco LLC Cincinnati, Ohio
• Photocopied, faxed, and filed patients records practicing confidentiality measures.
• Scheduled appointments, lab tests, and procedures for patients.
• Protected patient data through strict compliance with HIPAA requirements.
• Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
• Helped patients by telephone and in-person to resolve various billing and scheduling issues.
• Answered basic questions and provided information to patients and family members.
• Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
• Relayed messages and transferred records between staff and offices to facilitate effective patient care.
• Scanned documents into electronic health records system accurately.
• Scheduled appointments for patients using medical office software.
• Managed front desk operations during busy clinic hours efficiently.
• Answered telephone calls promptly, directing them to appropriate staff members.
• Confirmed upcoming appointments with patients via phone or email reminders.
• Sorted and distributed mail to appropriate personnel daily.
• Filed paperwork and organized charts for easy accessibility by medical staff.
• Updated patient information in electronic health records system.
• Greeted patients and visitors upon arrival, providing welcoming environment.
• Scheduled patient appointments in EMR system.
• Greeted patients and visitors to determine needs and direct accordingly.
• Received, answered, and responded to telephone calls. Home Health Aide August 2021 - January 2022
K&B Loving Care LLC Cincinnati, Ohio
• Boosted client wellbeing through social, mental, and physical support.
• Aided patients with ambulation and exercise.
• Provided comfort care with turning and positioning. Home Health Aide April 2018 - October 2021
Nova Health Care Cincinnati, Ohio
• Aided patients with ambulation and exercise.
• Improved client nutrition with specialized diet preparation and monitoring.
• Reported patient progress and problems to supervisor. EDUCATION
Certification June 2022
Cooks, Cincinnati, Ohio
I completed both courses and received my serve safe certification as well. Diploma June 1994
Aiken High School, Cincinnati, Ohio
LANGUAGE
Fluent
English
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