Fraud Investigator
Resume:
Edith Garwood
Fraud Operations/Investigator/Analyst
Charlotte, NC
*****.*******@**********.***
linkedin.com/in/edith-garwood-9a187b2b
Experienced professional with over 16 years in fraud and claims operations, tax preparation, and business ownership. Skilled in fraud detection, tax law research, and financial management. Successfully completed a Remediation Team Project, reassessing historical claims. Implemented new tax laws within weeks.
Work Experience
Wells Fargo
Charlotte, NC 10/2022 - 01/2025
Lead Fraud and Claims Operations Representative
• Processed fraud and non-fraud investigations into customer claims requiring in-depth knowledge of fraud detection techniques, scam indicators, claims procedures, banking regulations to ensure compliance and customer service practices.
• Provided one-on-one training when requested by department managers.
• Chosen for the Remediation Team Project successfully reassessing historical claims and supporting banking compliance and customer relations.
US Tax Express
Charlotte, NC 01/2009 - 12/2023
Registered Personal Income Tax Preparer
• Analyzed information to obtain required information to complete accurate and complete filing of personal income tax returns with the US Department of the Treasury. Documents used in analysis include financial reports (Profit/Loss, foreign account listings, other personal or business tax returns
(Partnership, S Corp K1 schedules), tax documents (for dividends, interest, wages, contractor income), invoices, hand- written notes and other miscellaneous items.
• Researched and gathered information not provided or questions concerning information handling and/or tax law.
• Maintained accurate and up-to-date knowledge of new or updated federal tax laws concerning personal income tax filing, FBAR filing, due diligence protocols, confidentiality, virtual currency exchanges, purchases and sales, and ethics standards.
• Consulted with clients to manage information gathered for accuracy and analysis which all provided the filing of complete and accurate tax returns.
Skills
• Banking Regulations/Law (Reg E)
Compliance
• Risk Mitigation
• Computer Proficient (hardware and
software)
• Fraud/Scam Detector
• Microsoft Office
• Finance/Tax Skills
• Strong Analysis Skills
• Knowledge of Banking Secrecy Act
• Experienced Researcher
• Polymath
• De-escalation/Escalation Awareness
• Quick to Adjust
• Training Designer/Trainer
• Problem Solver
• Self-Starter
• Communications
• Collaboration
• Consultation
• Strong Leadership Skills
• complex campaigns and policy
development
• Result Driven
• Independent or Team Player as
needed
• Management Skills
• English (fluent)
• French (Intermediate)
• Arabic (basic)
• Organizer
• Campaigner
Edith Garwood
Fraud Operations/Investigator/Analyst
Charlotte, NC
*****.*******@**********.***
linkedin.com/in/edith-garwood-9a187b2b
Certifications
Registered Income Tax Preparer 01/2009 - 12/2023
US Department of the Treasury
Certified Fraud Examiner (CFE) In progress
Association of Certified Fraud Examiners
Awards & Scholarships
Keeper of the Flame 11/2017
Amnesty International USA
17th Annual International Human Rights Award 12/2012 Human Rights Coalition of North Carolina
Volunteering & Leadership
Amnesty International USA 10/2008 - 02/2022
Country Coordinator/Specialist
• Led member actions and worked closely with both national and international staff on a high-pressure area of the world to advance human rights policy and membership actions. Briefed influential elected and State Department officials; conducted trainings, webinars as well as participated as country expert guest for external conferences; established and maintained social media networks and mailing lists that didn't exist before increasing membership and supporter actions; advanced advocacy through grassroots organizing and campaigning.
• Conducted research; wrote affidavits for asylum cases following strict legal criteria required and maintained confidentiality and due diligence protocols concerning legal documents. Provided policymakers, judges and other decision-makers and activists information to make informed decisions and take action.
• Drafted global policy on military occupation for Amnesty International which was officially adopted by the internationally respected organization August 2017 and used for various country situations and to support 2024 advisory decision by the International Court of Justice.
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