Customer Service Data Analytics

Jamerio (Shanta) Williams

***** ******** ** *** *****, TX 77357

Cell: 281-***-**** Email: ****************@*****.***

Training Coordination Analysis

Dedicated and detail-oriented professional with extensive experience in designing, implementing, and evaluating training programs. Skilled in conducting needs assessments, developing engaging curricula, and using data-driven solutions to enhance learning outcomes. Proficient in Learning Management Systems (LMS) administration, stakeholder collaboration, and process improvement. Adept at supporting organizational change through effective training strategies and data analytics.

Areas of Expertise

• Curriculum Development

• LMS Administration

• Data Analysis & Reporting

• Stakeholder Collaboration

• User Support & Troubleshooting

• HR Policies & Procedures

• Learner-Centered Instruction

• Training for New Processes

• Full-Cycle Recruiting

• Audit Preparation & Documentation

• Regulatory Compliance

• Customer Service

• HIPAA Compliance

Technical Proficiency:

Microsoft Office Suite, SharePoint, ADP, Cornerstone LMS, Kronos, AS400, IDX, Lawson, Epic, Taleo, Canva, Now Project, Adobe Suite, LinkedIn, Documentum, Oracle LMS, I-Procurement

Cheniere Energy Houston, TX

Training System Analyst

Jan 2018 – Present

• Administer and govern the enterprise training management system, ensuring functionality and upgrades.

• Conduct evaluations and gather lessons learned to enhance training effectiveness.

• Maintain data integrity within the LMS and manage compliance reporting.

• Collaborate with stakeholders to guide training deployment strategies.

• Analyze training data and prepare detailed reports and dashboards.

• Support instructional design projects by reviewing content and facilitating implementation.

• Develop and deliver technical training sessions for employees, focusing on system navigation, compliance procedures, and operational best practices.

• Provide hands-on training for Learning Management System (LMS) users, ensuring staff proficiency in training processes.

• Assist in onboarding and upscaling employees on technical platforms, policies, and procedures related to training systems.

• Create instructional materials such as manuals, e-learning modules, and job aids to support technical training initiatives.

• Partner with Human Resources (HR) and the HRIS team to support new hire onboarding, ensuring accurate system integration and compliance with organizational policies.

• Manage organizational changes within HR systems, updating employee records, roles, and training assignments to reflect structural shifts.

• Coordinate with HR to align training programs with employee development plans, ensuring compliance with corporate policies and industry regulations.

The Global Edge Consultants Cheniere Energy Sabine Pass, LA

Training Admin (Contract)

July 2016 – Dec 2017

• Maintained data integrity in the LMS and ensured compliance with regulatory guidelines.

• Uploaded documents to SharePoint and Documentum for audit purposes.

• Assisted coordinators in course creation and reporting, ensuring proper attendee credit.

• Created system specifications and documentation for improved usage.

Texas Managerial Medical Services Houston, TX

HR Recruiter / HR Support Team

Dec 2014 – June 2016

• Directed recruiting strategies and managed applicant screening, hiring, and background checks.

• Ensured compliance with personnel policies and federal, state, and local regulations.

• Maintained employee records, processed payroll, and managed benefits administration.

• Coordinated new hire onboarding and orientation programs.

• Analyzed employee turnover to improve retention strategies.

Kid Care Academy Humble, TX

Human Resource Coordinator (Part-Time)

Sept 2010 – July 2016

• Managed employee personnel files, recruitment, and hourly time records.

• Conducted background checks, pre-screened candidates, and scheduled interviews.

• Prepared for state audits and implemented updates in line with regulatory changes.

Education

• Bryant & Stratton College, Online Associate of Applied Science in Human Resource Management

• Alvin Community College, Alvin, TX – Certificate in Human Resource

• Kingwood College, Kingwood, TX – General Studies

Certifications & Professional Affiliations

• Certified Training Coordinator (CTC)

• Consulting Certification (ATD)

• Society for Human Resource Management (SHRM) Member

• Independent Travel Advisor (ASTA & CLIA member)

• Notary Public – American Association of Notaries

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