Project Management Software Testing

Md Masudul Haque

Fairfax, Virginia 571-***-**** **********@*****.***

Professional Mission

Results-driven training analyst with expertise in business analysis, software testing, and training solutions. Skilled in facilitating training, supporting project initiatives, and optimizing team collaboration. Aims to contribute to organizational success through effective training strategies and operational support.

Education

- Master of Business Administration, Anglia Ruskin University Cambridge, UK

- Bachelor of Arts in Business & Management, Birmingham City University, UK

Performance Profile

Proven ability to enhance training efficiency, implement project management strategies, and optimize team workflows. Experienced in facilitating cross-functional communication, conducting training programs, and streamlining operations for improved outcomes.

Professional Skills

Performance Support Tools

Change Management in Training Initiatives

Project Management (Agile, Waterfall)

Stakeholder Engagement

Training Delivery (In-person & Virtual)

Software Testing & Analysis

Strategic Communications

Microsoft Project, Visio, Excel, SharePoint

Jira, Confluence, SQL

API Testing (Postman)

Professional Experience

Program Analyst – MetaPhase Consulting

05/2024 – Present

Provided operational and administrative support to enhance workflow efficiency across cross-functional teams.

Facilitated onboarding and cross-training initiatives to improve team resilience and reduce ramp-up time for new hires.

Coordinated recruitment support functions, including scheduling interviews, tracking candidate pipelines, and maintaining communication with HR partners.

Developed and delivered in-person and virtual training programs to support ongoing professional development.

Managed SEVP External Training Application (SETA) for broader user accessibility and improved program efficiency.

- Provided translation and cultural liaison support for families with limited English proficiency when needed.

- Facilitated internal communication by managing email correspondence and maintaining up-to-date phone trees.

- Utilized Microsoft Office and SIS software to manage student contact lists, immunization records, and emergency plans.

- Collaborated with school staff and transportation departments to verify student eligibility for bus services.

- Ensured confidential handling of student medical files and disciplinary records in accordance with county policies.

Championed improvements in instructional materials and delivery formats, enhancing knowledge retention and learner outcomes.

Auditor – Fairfax County Public Schools

02/2024 – 05/2024

Collaborated with HR and administrative departments to assess compliance and operational efficiency.

Assisted in the documentation and evaluation of training practices and onboarding procedures.

Coordinated interviews and audit follow-ups with department heads and staff.

- Supported special education services by coordinating meetings and documentation in compliance with FERPA.

- Prepared daily and weekly school-wide reports to support office decision-making and track performance trends.

- Responded to parent inquiries, provided front-desk support, and relayed messages to appropriate staff promptly.

- Maintained accurate data in SIS and ensured timely reporting of student transfers and withdrawals.

- Assisted school administrators with attendance tracking, student record updates, and enrollment documentation.

Presented actionable recommendations to improve internal training compliance and workflow alignment.

Business Technology Analyst – Allianz Partners

02/2023 – 07/2023

Partnered with training leads and project managers to coordinate internal knowledge transfer and onboarding sessions.

Supported recruitment efforts by analyzing skill gaps and aligning project needs with candidate qualifications.

Documented training feedback and collaborated on creating user-friendly learning materials.

Executed QA and UAT testing while communicating results across business and technical teams to ensure accuracy and understanding.

Senior Sales Manager – Micro Center

11/2016 – 02/2023

Recruited, onboarded, and managed over 80 employees, with a focus on retention and performance optimization.

Led training programs in sales, customer service, and product knowledge, significantly increasing team performance and engagement.

Created and maintained training dashboards and KPIs to track progress and identify growth opportunities.

Collaborated with HR and leadership to implement best practices for hiring, employee evaluations, and disciplinary procedures.

Oversaw shift scheduling, conflict resolution, and timekeeping to ensure seamless store operations.

Admin Assistant / Office Clerk – Smith News PLC

01/2010 – 02/2014

Supported recruitment coordination, including resume screening, interview scheduling, and offer letter preparation.

Maintained accurate employee records and managed office communications with internal and external stakeholders.

Handled administrative tasks such as calendar management, document preparation, payroll processing, and inventory tracking.

Facilitated company events and training logistics, ensuring smooth execution and positive employee experiences.

Additional Licenses/Professional Affiliations

Certified Scrum Master (CSM), Scrum Alliance

Additional Languages

English, Hindi, and Bangla.

Community Organizations

I am a proud member of Parents of Autistics Parents of NOVA (POAC), which is a nonprofit organization in Northern Virginia.

References available upon request.

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