Customer Service Project Management

Location:

Posted:

April 23, 2025

Anjanette Hollins

Email: ************@*****.***

Objective

I am seeking a position that provides comprehensive training and support, suitable for an individual eager to embark on a new phase in their career.

Skills Summary

Office Management: Expert in maintaining organized and efficient office operations.

Project Management: Proven ability to lead projects from conception to completion.

Finance: Strong financial acumen with experience in loan processing and underwriting support.

Customer Service: Exceptional customer service skills, enhancing customer satisfaction and loyalty.

Time Management: Proficient in managing time and prioritizing tasks to meet deadlines.

Pipeline Management: Skilled in managing pipelines, ensuring timely and accurate processing.

Professional Experience

Representative II Nelnet, Lincoln, NE September 2023 – October 2024

Assess customer requirements to enhance product offerings and service delivery.

Execute strategies to capture new business opportunities.

Manage inventory processes, ensuring efficient stock organization and prompt response to customer queries.

Loan Processor F.H. Cann & Associates, Inc., North Andover, MA May 2023 – September 2023

Verified applicant financial information to ensure income, assets, and liabilities met loan requirements.

Assessed credit reports and financial documents to assemble loan packages in compliance with underwriting standards.

Evaluated applicants' financial stability and creditworthiness for loan eligibility decisions.

Underwriting Support Specialist Finance Of America, Tulsa, OK November 2021 – November 2022

Ensured compliance with residential Reverse Mortgage loan conditions.

Reviewed and cleared loan documentation, managing the pipeline to meet benchmarks.

Collaborated with staff to secure all required documentation.

Title Curative Specialist SolomonEdwards, LLC, Spring, TX August 2021 – November 2021

Examined deeds of trust, liens, judgments, and easements.

Analyzed the chain of title and prepared reports outlining title-related matters.

Performed title searches, ordered reports, and obtained clearance documents.

Junior Underwriter Homepoint Financial, Ann Arbor, MI October 2020 – June 2021

Enhanced customer satisfaction by effectively addressing inquiries and resolving service requests.

Recognized for delivering outstanding customer service and support.

Collaborated on team projects, managing tasks to meet service objectives.

Administrative Assistant Aldine Independent School District, Houston, TX December 2013 – March 2020

Directed phone calls and managed office procedures.

Organized appointments, meetings, and managed files, reports, and correspondence.

Handled event planning, time management, and attendance tracking.