Scrum Master Continuous Improvement

Rosemary Samuel, SSM, SPC

216-***-**** **********@*****.***

CAREER OBJECTIVE

Experienced Agile Coach with over 10 years of agile work experience. Demonstrating the ability to develop, motivate and lead high performing scrum teams. Resulting in a 30% increase in sprint velocity and a 20% reduction in sprint lead time across multiple projects. With over 16 years of experience in the healthcare industry I have a viable track record of managing complex projects with a customer centric approach. In addition, led digital support teams for retail and software development teams within both IT and non-IT environments. Providing effective leadership in a fast-paced continuous delivery driven environment. Excellent servant leadership qualities with a strong focus on teamwork performance and improvement. Dedicated to promoting cross functionality to help teams work more efficiently to exceed expectations.

EDUCATION

Bachelors of Psychology 2020 Cleveland State University

Associates of Applied Science 2019 Cuyahoga Community College

HIGHLIGHTS

Change Agent, Facilitation, Jira Administrator, Release Management, Servant Leadership, Continuous Improvement, Team building and development, Mentoring, Kanban, Collaboration, Sprint Planning, Continuous Deployment, XP, Client Focused, Coaching Agile Practices, PBI, Definition of Ready, Definition of Done, Estimation, Epics, Acceptance Criteria, Product Management, Lean Management, Defect Management, Moscow, Scrum, Agile Manifesto, DevOps, 2025 SAFe SUMMIT Italy attendee

PROFESSIONAL EXPERIENCE

SENIOR SCRUM MASTER AGILE COACH CUSTOMER ENGAGEMENT -MARKETING COMMUNICATION

OHIOHEALTH HOSPITAL FEB 24-PRESENT

oLocation: (Remote)

Led the Agile Transformation for the Mobile Application, Website and ADA Compliance Gap Teams improving the team’s efficiency by 40%.

Created a culture around continuous improvement, conducting retrospectives to identify areas for enhancement and implementing actionable solutions.

Implemented and optimized Agile tools and practices, including Jira, Confluence and ServiceNow resulting in improved transparency and workflow management.

Release Manager for the agile teams to ensure the coordination of the releases throughout the organization, driving 15% faster release times while ensuring to be transparent of the teams’ roadmap.

Expert knowledge of Lean and Agile principles and practices to support and coach the teams and enable transformations.

Defining and tracking progress towards cross functional effectiveness within in the organizations and shielding the teams from outside disruptions.

Provide coaching as well as mentoring to Scrum Masters, Product Owners and team members to create an understanding of Agile principles and practices.

Drive continuous improvement across the organization by identifying areas of opportunity and implementing Agile practice to optimize the team’s performance.

Coach multiple teams on Agile Methodology using the Scrum Framework, Kanban, and Lean Agile.

SENIOR SCRUM MASTER AGILE COACH AQUIRE TO RETIRE & FIXED ASSETS FINANCIAL

SHERWIN WILLIAMS JUN 23- FEB 24

oLocation: (Cleveland, Ohio)

Support the establishment of Communities of Practices and knowledge sharing initiatives to promote Agile excellence.

Coach Product Owners, Scrum Master and the development teams on best agile principles and practices.

Ensure the that there is effective collaboration with business stakeholders while working across multiple workstreams to manage both IT and business deliverables for the entire product delivery lifecycle.

Excellent ability to implement as well as drive change at all levels.

Escalate cross track dependencies through the Global Transformation initiatives to ensure alignment across all workstreams.

Conducting workshops and training sessions in the form of Agile Lunch and Learns to coach not only teams but leadership on Agile best practices and principle.

Leading efforts of agile coaching in non-IT areas such as Finance and Marketing to expanding agile benefits beyond software development.

Collaborate with stakeholders to identify and prioritize initiatives and projects

Facilitate continuous improvement by implementing retrospectives and tracking metrics.

Implementing Agile processes across the organization resulting in improved efficiency and increased customer satisfaction.

Provide time allocation for team members in Planview as well as trainings for new team members and managers on task level status management

Assist team with intake process as well as collaboration with work managers on projects to ensure that the correct project lifecycle steps are communicated within Planview

SENIOR SCRUM MASTER AGILE COACH ORDER MANAGERMENT & POINT OF SALES SYSTEMS

JOANN LLC MAR 2022- JUNE 2023

oLocation: (Hudson, Ohio)

Facilitate Agile workshops to coach agile best practices and how to achieve agility within the organization.

Coach multiple teams on Agile Methodology using the Scrum Framework, Kanban, and Lean Agile.

Leading the Point of Sales team and Order Management teams using the Scrum Framework which has increased productivity for the organization.

Collaborated with Product Owners as well as Stakeholders to prioritize the backlog and determine the objectives and sprint goals.

Servant Leader and coach for 3 agile teams to ensure the effective use and understanding of the scrum framework.

Jira administrator which includes but not limited to creating projects schemes, granting access and establishing project workflows for the organization.

Collaborate with multiple Product Owners, Scrum Masters to communicate cross team project dependencies.

Facilitate portfolio sync meeting to ensure that teams communicate cross team dependencies across the organization to maintain alignment.

Create and lead agile workshops to improve cross functionality and business agility.

Facilitate Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint Retrospective, Sprint Demo, and Backlog Refinement.

Collaboration with stakeholders, development and QA teams throughout the entire project lifecycle.

Shield teams from outside distractions and interfaces to maintain a sprint that produces value.

Transitioned teams from waterfall to agile.

Lead workshops and training sessions to educate teams on agile practices and values as it pertains to the agile framework.

Leading and managing enterprise-wide project initiatives in diverse industries.

Facilitate release planning meetings to ensure there is alignment with testing and development efforts for the project lifecycle.

SCRUM MASTER CLINICAL PRACTICE & SITE INTEGRATIONS

CLEVELAND CLINIC JAN 2016- FEB 2022

oLocation: (Cleveland, Ohio)

Facilitate and lead multiple agile delivery teams through projects to create compliance regarding medication safety.

Collaborated with Product Owners as well as Stakeholders to prioritize the backlog and determine the objectives and sprint goals.

Facilitate and coach Agile and SAFe practices including but not limited to PI planning, Scrum of Scrum, System Demos, and Retrospective

Facilitate Inspect and Adapt event for teams to review and discuss qualitative and quantitative metrics perform system demo and facilitate retrospective for the PI.

Leading and managing enterprise-wide project initiatives in diverse industries.

Mentoring teams on best Agile and SAFe practices including but not limited to those that are collocated, distributed and offshore teams.

Routinely identify and remove impediments, conducting daily stand-ups, retrospectives, planning sessions, and creating tracking plans utilizing metrics and information radiators such as burndown charts, velocity, and control charts.

Utilize Jira and Confluence to establish team flow and metrics resulting in a 20% improvement in project visibility.

Create Confluence pages to house team information, metrics, retrospectives and knowledge transfers for team accessibility.

Coordinate frequent touch points with business partners and external teams to proactively resolve risk and dependencies.

Facilitate frequent touch points with the product owners to discuss backlog status, roadmap status, team progress and any risk, dependencies or issues.

Collaborate with product owners to ensure backlogs are healthy and prioritized with well written user stories.

Coach, and ensure scrum teams are practicing core agile principles of collaboration, prioritization, team accountability, and visibility.

Coach and mentor team on agile best practices and optimizing delivering utilizing various frameworks such as Scrum, Kanban, SAFe and XP.

Contact key SME’s or stakeholders to attend event ceremonies.

Create and lead agile workshops to improve cross functionality and business agility.

Act as a servant leader to shield team from outside distractions.

Maintain sprint cadence for teams to ensure timely delivery of MVP in every sprint.

PROJECT COORDINATOR

CLEVELAND CLINIC DEC 2005- DEC 2015

oLocation: (Cleveland, Ohio)

Managed projects for the teams within the Pharmacy and Surgical area.

Leading and organizing the day-to-day operations of the Pharmacy and Surgical teams.

Created processes to manage medication procurement and distribution in high-risk areas.

Planned, managed and executed multiple projects.

Demonstrated excellence in streamlining existing operations and implemented time saving methods to meet deadlines.

TOOLS AND TECHNOLOGIES

JIRA, Planview, ServiceNow, EPIC, Confluence, Zephyr, Slack, Trello, Burn-down metrics, User Stories, Backlog tracking, ATDD, TDD, BDD, CI/CD, SDLC. Microsoft Teams Meeting, Zoom, Microsoft Office 360, Microsoft Project

CERTIFICATIONS AND ORGANIZATIONS

SAFe 6.0 Practice Consultant- Scaled Agile

Certified SAFe 6.0 Scrum Master-Scaled Agile

Women in Agile

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