Operations Manager Administration and Education Consultant

FURYAL Z. MEHAR ************@*******.***• 407-***-****

Furyal Zaibah LinkedIn

G L O B A L O P E R A T I O N S T R A I N I N G P R O G R A M & P R O J E C T M A N A G E M E N T

Dynamic leader dedicated to driving strategic initiatives that enhance employee experience and foster collaboration, leveraging data-driven insights for measurable improvements. Adept at program, project management & coordination, event planning, stakeholder engagement, and content management to create impactful learning experiences. A strategic leader who can drive organizational change through implementing innovative and emerging technologies, managing the automation of reports, maintaining controls to ensure data accuracy and relevance, and enabling informed decision-making.

Core Competencies

Training Program Coordination

Program and Project Management

Event Planning & Logistics

Learning & Development Support

Content Review & Development

Budget Management & Invoicing

Virtual Training & Tech Support

Program Development &

Resource Management

Evaluation & Data Analysis

Stakeholder & Vendor

Management

Customer Centricity

Change Management

Compliance

Accomplishments

• Pioneered a strategic offshoring framework at KPMG, a move that saw a 30% increase in processes, a 200% boost in productivity, and an annual cost reduction of approximately $ 100 K. This sustainable offshore operation model significantly elevated productivity and client value for the L&D functions at KPMG.

• Led the charge in transforming the L&D landscape at KPMG, reducing the CPE credit timeline from 60 to 4 days for over 15,000 professionals. This ensured NASBA compliance and safeguarded the retention of CPA licenses.

• Audited offshore processes to identify inefficiencies and opportunities for automation, adding value to the business by allowing the onshore team to focus on delivering results to clients, which resulted in cost savings and improved accuracy, further contributing to the growth and success of the business.

• Partnered with subject matter experts to enhance course content, achieving a remarkable 96% increase in healthcare professionals' satisfaction at Medix. This not only improved the quality of our training but also boosted the morale of our learners.

• Achieved a 97% retention rate among stakeholders and clients by cultivating strong, long-lasting relationships. Professional Experience

KPMG, Orlando, FL Jan 2017 to Dec 2024

Manager, Learning & Development Operations Lead Consultant - Advisory

• Managed various training projects and programs, event planning support, coordinated the implementation of onboarding and professional training on on-site and on-demand platforms, driving strategic training initiatives for large-scale professional development programs.

• Built and oversaw a cohesive virtual team of high-performing global members.

• Fostered a culture of collaboration at KPMG, ensuring a deep understanding of cross-cultural business practices and developing strong partnerships with stakeholders. This approach and effective vendor management allowed us to define business requirements, manage project risks, and resolve issues seamlessly.

• Oversaw KPMG L&D Advisory operations, managing and onboarding new offshore team members, collaborating with US and Global Management for seamless handoffs and risk mitigation. FURYAL Z. MEHAR Page 2

• Collaborated with subject matter experts and internal teams to develop and refine training materials, ensuring alignment with best practices and compliance requirements.

• Managed vendor contracts and external facilitator engagement, ensuring quality content delivery and training effectiveness.

• Led onboarding and learning experiences for employees, applying national frameworks to create engaging and inclusive learning environments.

• Provided virtual training support, troubleshooting technical issues, and enhancing user experience.

• Developed and maintained a centralized training library, organizing resources to support program implementation.

• Oversaw budget tracking, processed invoices promptly, and ensured cost-effective training solutions. Medix, Chicago, IL Oct 2015 to Jan 2017

Epic Training Consultant

• Delivered training sessions for healthcare professionals, supporting the adoption of the Epic EHR platform.

• Assisted in content development, resource reviews, and system training updates to enhance learning experiences.

• Facilitated virtual and in-person training sessions, ensuring accessibility and participant engagement.

• Employed facilitator best practices to deliver interactive training, leading to a 90% boost in overall efficiency. The Rendon Group. D.C., Washington, D.C. Dec 2013 to Feb 2014 Strategic Communication Manager Field Team Training Consultant

• Organized educational workshops on foreign policy.

• Identified operational bottlenecks, devised streamlined processes, and implemented solutions that enhanced efficiency and cost-effectiveness.

• Achieved significant results by spearheading the Global Communication function, driving impactful strategies, and enhancing organizational effectiveness.

Center for Strategic Communication – U.S. State Department, Washington, D.C. Feb 2012 to Nov 2013 Foreign Policy Social Media Analysis Consultant

• Presented U.S. Policies to diverse global audiences.

• Managed social media platforms to monitor and assess public sentiment, identify emerging issues, and gauge the impact of policies on different demographics.

• Produced in-depth reports and briefings on geopolitical events, social movements, and online discourse for internal stakeholders and external partners.

Freelance, Nationwide Sept 2009 to Jan 2017

Education Consultant Training Administrator

• Designed, reviewed, and co-created training curricula and materials tailored to various learning needs.

• Coordinated logistics for training events, including venue selection, catering, lodging, and transportation.

• Applied best practices in instructional design and training evaluation to improve program effectiveness.

• Provided facilitation and tech support for webinars and training sessions.

• Performed needs assessments to identify gaps in the language curriculum, resulting in the development of tailored solutions that effectively addressed those gaps. FURYAL Z. MEHAR Page 3

Education and Awards

Master of Arts in Teaching (Education), William Paterson University, NJ Towards Bachelor of Liberal Arts, William Paterson University, NJ Using AI at Work AI Workplace 3-Day Challenge. ChiefAIOfficer.com, 2024 GenAI Essentials. KPMG, 2024

Culture Legend Award KPMG, 2023 and 2024

Certified Oral Proficiency Language Tester (LTI), ACTFL, 2024 ILR and DLPT5, ACTFL, 2024

DLPT5 External Review Certification -Defense Language Institute, OPSEC, 2023 Mental Health First Aid USA Certificate, National Council for Mental Wellbeing, 2022 TESOL/TEFL/TEFL Certificate with specialization in Teaching, Oxford Seminar, 2012 Strategic Interventionist/Life Coach Coursework, Robbins-Madanes Training, 2013 Train the Trainer. Valencia Community College, 2008

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