Business Analyst Data

THANUSREE RATNAVELU

************@*****.*** 313-***-**** www.linkedin.com/in/thanusree-ratnavelu

TECHNICAL SKills

SDLC Methodologies: Waterfall, Agile (SCRUM, Spiral), Waterfall-SCRUM Hybrid, Rational Unified Process (RUP), Extreme Programming (XP), SAP, Project Life Cycle. Azure DevOps Modeling & Development Tools: MS Visio, IBM Rational Rose,Erlang, JIRA, Microsoft SQL Server, Power BI, Tableau, SAP.Hana. Requirement & Project Management Tools: MS Office Suite, Requisite Pro, JIRA, Rally, Microsoft Project, SharePoint, Requirements Elicitation, Project Documentation,Kibana, OBIEE, Datanet. Scripting & Database Languages: SQL, PL/SQL,ETL, PySpark, Python, SAS, XML, XSL, Oracle, DB2, MS Access, NumPy. Testing & Management Tools: Atlassian JIRA, Rally, HP ALM, VersionOne, SharePoint, Microsoft TFS, Flask, Django. WORK EXPERIENCE

Business Analyst UPS Jan 2024 - present

● Streamlined the creation and submission of internal approval forms, driving quick approvals and reducing processing delays.

● Delivered actionable business insights by analyzing complex datasets, driving strategic decision-making.

● Improved workflow efficiency by 15% through process improvement initiatives that reduced costs and enhanced operations.

● Partnered with cross-functional teams to identify business needs, gather requirements, and develop solutions aligned with organizational goals.

● Increased B2B outreach by 30% using targeted communication tools, strengthening client relationships and boosting productivity.

● Enhanced customer satisfaction and retention rates by 10% through feedback analysis and continuous service improvements. Conducted User Acceptance Testing (UAT) to validate system functionalities, ensuring alignment with business needs.

● Defined project scope and objectives, delivering projects on time and within budget.

● Authored detailed documentation to support end-user training and seamless adoption of new processes and systems.

● Resolved project issues with JIRA and SAFe methodologies, boosting stability by 25% and team efficiency by 15%. Ensured compliance with industry regulations and mitigated risks.

● Communicated project outcomes to stakeholders through concise PowerPoint presentations.

● Applied expertise in Agile (SCRUM) and Waterfall methodologies to deliver results on time. Business Analyst -Intern University of Michigan Dearborn, US Apr2022 – Dec 2023

● Performed stakeholder analysis to prioritize project requirements and align with software development goals. Optimized task tracking in JIRA, enhancing requirement traceability and visibility by 30%.

● Facilitated workshops, interviews, and focus groups to gather and document requirements, producing Business Requirement Documents (BRDs) and detailed user stories.

● Created UML diagrams and process flows, clearly communicating system workflows and behavior to stakeholders and development teams.

● Leveraged JIRA to streamline requirement traceability and achieved alignment with project objectives, driving a 45% improvement in efficiency. Acted as a bridge between business users and technical teams, resolving conflicting requirements and enhancing communication.

● Maintained roadmaps, project plans, and logs for risks, issues, and dependencies, resulting in a 35% improvement in work process efficiency.

Environment: MS Office, MS Access, Excel, MS Outlook, Rational Doors, SharePoint, JIRA, Powerpoint, SQL, Tableau. Business Data Analyst MIL – COTS, INDIA Mar 2019 – Dec 2021

● Facilitated user testing, enforced quality procedures, and ensured comprehensive documentation, reducing defect rates by 35% and enhancing system reliability.

● Processed large datasets and automated data pipelines using PySpark and Airflow, showcasing expertise in big data technologies.

● Collaborated with teams to review and enhance system architecture, achieving notable gains in 58% efficiency.

● Translated business requirements into functional and technical specifications using use cases and UML algorithms.

● Developed and maintained clear use cases, use case diagrams, swim lanes, and activity diagrams using MS Visio, improving documentation clarity and cross-team understanding.

● Facilitated user testing of systems, implemented and refined quality procedures, reinforced 85% compliance with required documentation standards.

Environment: MS Office, Windows XP, Powerpoint, Excel and SharePoint, Visio. EDUCATION

University of Michigan Dearborn Master’s in Computer and Information Science Dec 2023 Anurag Group of Institutions, India Bachelors of Information Technology Aug 2021 Certifications: Python programming, Certified for beginners in PHP and MYSQL through Coursera.

Contact this candidate