Customer Service Technical Support

Suli Dainkeh

Email: ****.*****@*******.*** Phone: (123-***-**** Location: United States Remote

Professional Summary

Customer-focused Technical Support and Customer Service Representative with over a year of experience in delivering exceptional service and technical troubleshooting in remote environments. Proficient in resolving technical issues related to hardware, software, and client services with a strong understanding of iOS, MacOS, and comparable technologies. Skilled in navigating customer databases, multi-tasking in high-paced environments, and providing expert solutions with empathy and efficiency.

Skills

- Technical Support & Troubleshooting

- Remote Customer Service

- iOS/MacOS and PC Proficiency

- CRM and ATS Systems

- High-Speed Internet & Remote Setup

- Conflict Resolution

- Database Management

- Communication & Interpersonal Skills

- Fast-paced Multitasking

- Eagerness to Learn New Technologies

Professional Experience

Technical Support / Customer Service Representative (Remote)

Freelance / Contract – Remote Jan 2023 – Present

- Provided inbound and outbound customer support through calls and internet for a range of clients.

- Resolved technical issues for hardware, software, and various devices including smartphones and tablets.

- Used CRM tools to document and retrieve information, maintaining accurate customer records.

- Delivered high-quality customer experiences with a strong focus on empathy and problem-solving.

- Utilized remote tools for troubleshooting and guiding customers through technical procedures.

Education

High School Diploma or GED

Institution Name – City, State Year of Graduation

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