Customer Service Accounts Receivable

Ashoya Reid

******.****@*****.*** 561-***-**** Wellington, FL

SUMMARY

Seasoned professional with 16 years of experience in financial administration, adept in accounts receivable/payable and insurance verification. Proficient in Microsoft Office, customer service, and data management. Seeking an Administration role to leverage expertise in financial coordination and client relations. WORK EXPERIENCE

Everglades Equipment Group Wellington, FL

Account Executive - Payables and Receivables Feb 2024 - Present

• Manage accounts receivable and payable, ensuring accurate invoicing, efficient payment collections, and timely vendor payments.

• Maintain and foster positive customer relationships to facilitate prompt resolution of billing and payment discrepancies.

• Utilize automated scanning equipment to process incoming payments and uphold data accuracy.

• Deliver exemplary customer service, addressing inquiries and resolving payment processing issues through phone and email communication.

New Season Treatment Center Palm Spring, FL

Patient Registration Coordinator Oct 2022 - Feb 2024

• Coordinated patient registration and facilitated financial contract counseling, including meticulous verification of insurance coverage.

• Analyzed and explained client insurance plans, ensuring clarity on co-pay and co-insurance responsibilities.

• Resolved registration and insurance-related issues, leveraging extensive knowledge of medical and behavioral health insurance policies across State, Federal, and Commercial entities. Cost Containment Group

Insurance Verifier/Customer Service Oct 2019 - Sep 2022

• Analyzed and interpreted data to ensure insurance information accuracy and compliance.

• Communicated effectively with subscribers to clarify benefits and verify insurance validity through comprehensive research.

South Florida Health Fitness and Skincare Centers

Administrative Assistant Oct 2016 - Jan 2018

• Maintained comprehensive database and financial records, ensuring accuracy and confidentiality in data management.

• Coordinated scheduling and served as the primary liaison for customer, vendor, and employee inquiries, while contributing to social media marketing efforts.

Uniters

Data Processor Apr 2012 - Jan 2014

• Managed and processed comprehensive warranty claims, ensuring accuracy and timely execution.

• Maintained and organized data systems, facilitating efficient data retrieval and processing. National Wellness Supply

Insurance Verifier May 2011 - Apr 2012

• Assisted customers by resolving issues related to missing or incomplete information, ensuring a seamless service experience.

• Reviewed and verified insurance claims to maintain accurate processing and compliance with company standards. Comcast

Customer Accounts Executive Jan 2005 - Jun 2009

• Delivered comprehensive technical support and resolved billing inquiries to ensure customer satisfaction and accuracy in account management.

• Assisted customers through challenges, enhancing their experience and contributing to sales through targeted service pitches.

Concentrix (prev. Convergys)

Customer Service Representative Jan 2002 - Oct 2004

• Efficiently handled customer inquiries, ensuring accurate data collection and entry for processing payments and addressing billing concerns.

• Delivered customer technical support, leveraging a comprehensive understanding of company products and services to resolve issues effectively.

EDUCATION

Florida Atlantic University

Bachelor of Arts, Accounting

Boca Raton, FL

Palm Beach State College

Associate Degree, Business Administration

CERTIFICATIONS

Certified Patient Care Technician

Esthetician License, Horizon HealthCare Institute, Ft. Myers, FL Dec 2023 SKILLS

Microsoft Office Programs • Organized • Extremely Dedicated • Highly Enthusiastic • Able to Work Diligently With Colleagues and Clients • Natural Talent for Solving Difficult Problems • Self Improvement • Telephone Etiquette • Administrative Tasks • CRM Software • Office Administration • Appointment Scheduling • Front Desk Management

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