Customer Service Manager

Summary Statement

Professional with years of experience in customer service, sales, and office administration. Passionate individual that strives to learn new regulations and implement company policies. Adaptable and motivated individual who works well independently and in a team-oriented setting.

Skills

30 Years in the automotive business, Service writer and Sales Professional experience in B2B, Health Care focusing on provider contracting, auditing, sales, and management.

Developing and overseeing training programs, online policy systems and new product launching.

Implementing QA control programs to improve employee morale, involvement, and performance.

Thrive in a fast-paced environment while successfully selling and managing several projects simultaneously.

Insurance licenses include Life and Health, Property and Casualty.

Sales experience and top performer in many aspects, Advertising, Business to Business, Networking groups.

Performance In customer needs integrating this with business needs.

Experience

Cunningham Campers Inc. 10/20-1/2023

Warranty Administrator

Work closely with Service Advisor and Service Manager, File warranty claims and Prior authorization. Full understanding of all manufacturers’ warranty times and requirements. File claims upload all required pictures. Advise Service advisor of the approved or denied warranty. Return any parts to the manufacturers update CRM. Close labor and reports. Provide Service Manager with total hours filed and paid monthly. Maintain a great relationship with all manufacturers and co-workers. Jayco, Keystone, Forrest River, KZ, Cruiser, Winnebago, and many other suppliers.

Carriage & Heritage Ford 01/2017-10/2020

Certified Service Adviser

Greet customer promptly in a friendly manner, gather information regarding vehicle issue, clearly report all symptoms to the Technician. Give the customer a realistic time frame for repairs, communicate with the customer and technician throughout the repair process. Keep the customer/warranty company updated with recommendation and follow thru with parts, technician, customer, warranty companies while recommending any and all finding from the technician and FMCO: maintains requirements, Up sell all safety items as needed. Use multiple computer system simultaneously. Proven track record for sales and close ratio.

Byerly Ford Nissan 02/2015-01/2017

Internet Sales Manager, Primary duties included helping customer select the correct vehicle for the needs and wants of the client. I was in constant negations with the client and company. Schedule appointments, Make phone calls, and great all walk-ins. I was responsible to see that the customer has information needed for the finance department and up sell any additional products that applied to the client’s vehicle. I ranked the top salesperson in the used cars and third overall in all three dealerships.

TruGreen 03/2013-1/2015

Employed as a residential door to door sales associate, cold call sells this also include phone sales and follow up for existing customer, in addition to sales, as a consultative sales/retention specialist. Responsibilities of consulting, plan utilization and client retention for TruGreen during Peak Season. Successful in maintaining continuous ranking performance as set forth by TruGreen.

Phone solicitor for the Commercial division of TruGreen, during September and October 2014, as a solicitor my role was to set leads and appointments for the Commercial Business Department. This position included existing contact, as well as new contacts. Performed audits to recoup excess overpayments to providers.

Implemented processing functions to access retroactive group cancellations, provider deductions, overpayments, check reconciliation, subrogation settlements, stop payments, etc.

Conducted special stratified audits to investigate suspected procedural and system errors.

Reviewed adjustor claims processed to ensure quality and compliance.

Review of customer service procedures for implementation of quality control and accuracy in information.

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