Educational training, specialist, phlebotomy
Resume:
Rivian Gail
Dover, DE *****
*****@****.***
Highly experienced and dedicated Phlebotomist with 20+ years of experience in providing quality patient-focused care in diverse patient settings (hospital and outpatient). Known as a results-oriented project leader who is a Certified Phlebotomist Preceptor for Phlebotomy Technicians. Additionally, Professor in
Phlebotomy with proven success in helping students in becoming Certified Phlebotomists. Proficient at dealing with patients of all ages while utilizing a systematic approach to problem-solving. Experience in managing tight deadlines in challenging roles and assignments while being competent in obtaining blood specimens and using standard techniques. Dedicated to building a highly motivated team with excellent knowledge of blood collection/labeling for error-free specimen collection. Superb multitasking skills to create a seamless flow of service and reduce patient wait times. Exceptional communicator and team player who is capable of working with fellow Phlebotomists and other medical professionals.
● Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining long-term relationships while successfully interfacing with a wide range of patients from diverse backgrounds.
● Problem-Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to healthcare challenges. Prepared to manage patient change and work with them on the next phase of their health care.
● Work Ethic and Professionalism – Solid standards with the ability to provide patients with compassionate care. Maintains focus on achieving bottom-line results while monitoring and managing patient care issues.
Work Experience
Professor / Phlebotomy Instructor
Delaware Technical Community College - Wilmington, DE November 2019 to Present
● As an Instructor to phlebotomy students, provided web learning as well as clinical instruction. Taught students how to professionally collect blood and non-blood specimens. Provided students with career guidance in regard to obtaining Medical Assistant Certification as well as securing State Licensing.
● Demonstrated ability to prepare goals and teach a diverse adult student body. Consistently ensured classroom and school atmosphere were conducive to the maximum learning and retention of students.
● Efficiently provided students with the appropriate hands-on laboratory and phlebotomy training. Senior Phlebotomist
Quest Diagnostics - New Castle, DE
August 2017 to February 2022
As a Senior Phlebotomist for outpatient lab, perform all the functions of a Phlebotomist, including the more difficult cases. Troubleshoot problems and follow up as appropriate. Provide site and team with organizational leadership in drawing blood samples as well as preparing patient specimens for testing. Handle proper disposal of specimens while working independently – directing the team of Phlebotomists. Assist supervisor and manager with duties such as scheduling, orientation, training, and competency assessment. Follow all department policies and procedures and act as a role model for other staff members.
Assist supervisor with numerous administrative tasks as needed. Demonstrate professional customer service skills. Help with the identification and resolution of issues. Experience in effectively communicating with all team members, team leaders and supervisors, managers, and office administrators.
Possess phlebotomy skills and fully understand the requirements of assignments. Label and track incoming specimens with initials and date – noting collection times and updating tallies of collections performed.
Follow strict infection-control and safety procedures in carrying out daily phlebotomy functions. Accept and reject specimens based on a correct and complete chain of custody requirements being met. Mobile Phlebotomist (Road Warrior)
Professional Technicians Inc. - Bensalem, PA
December 2015 to December 2018
● Led in home health blood collections as a road warrior for collections. Collected specimens from patients in private residences – traveling to patients and transporting specimens to the laboratory for testing.
Phlebotomist / Senior Laboratory Technician
Advocate Healthcare Systems - Libertyville, IL
April 2013 to February 2015
● Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which was used in the timely diagnosis, monitoring, and treatment of disease.
● Completed a variety of secretarial, receptionist, and clerical duties to provide support for and assistance to laboratory personnel. Led in transferring blood products as well as sterilizing laboratory equipment.
Phlebotomist
Thomas Jefferson Hospital - Philadelphia, PA
January 2011 to March 2013
● Performed blood collections during morning rounds and in outpatient settings as well. Provided care to patients whose ages ranged from infant to geriatric. Processed and received specimens with integrity by adhering to the laboratory's procedures for proper specimen collection, handling, and processing. Phlebotomist (Road Warrior)
Brookside Labs - Brookhaven, PA
January 2009 to January 2012
● Served as a Preceptor for new technicians. Performed phlebotomy at various nursing homes and medical facility. Completed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease.
Education
MBA in Healthcare Administration and Management
InterContinental University Schaumburg - Schaumburg, IL 2014
Skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Windows Applications
(HMS and AS400)
• Cerner
• Smart term
• Sun Quest
• EHR Systems
• Medical terminology
• Microsoft Word
• Patient care
• Budgeting
• Computer skills
• Front desk
• Clerical experience
• Medical records
• Customer service
• Documentation review
• Hospital experience
• Higher education teaching
• Leadership
• Specimen collection / processing
• Teaching
• Laboratory experience
• Windows
• Project leadership
Certifications and Licenses
Certified Phlebotomy Technician
Phlebotomy instructor
March 2022 to March 2024
CPR Certification
Driver's License
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