Lab Assistant Patient Support

MARTHA IVONNE FERREIRA, M.A,C.N.A

PROFESSIONAL EXPERIENCE

**/****- ******* ******** ****** System Atlanta, GA Phlebotomist/Lab Assistant/Processor

■ Verification of all labs via Epic System

■ Obtain blood samples for medical testing and transfusion through venipuncture.

■ Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

■ Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

■ Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

■ Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service in the Hospital setting.

08/2021-03/2023 Wellstar Health Systems Marietta, GA Phlebotomist/Lab Assistant/Processor

■ Verification of all labs via Epic System

■ Obtain blood samples for medical testing and transfusion through venipuncture.

■ Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

■ Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

■ Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

■ Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service in the Hospital setting.

09/2018-2024 Propath Laboratories Marietta, GA

Phlebotomist/Lab Assistant/Processor

■ Verification of insurance benefits via Tevix and Athena.

■ Obtain blood samples for medical testing and transfusion through venipuncture.

■ Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

■ Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

■ Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

■ Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

■ Completion of all opening day and closing day tasks.

■ Completion of all daily logs and update all lab binders on a daily basis. 10/2013- 09/2018 Bio-Reference Laboratories Atlanta, GA Lead Phlebotomist

■ Verification of insurance benefits via Tevix

■ Obtain blood samples for medical testing and transfusion through venipuncture.

■ Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

■ Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

■ Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

■ Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

■ Completion of all opening day and closing day tasks.

■ Completion of all daily logs and update all lab binders on a daily basis. 2

09/2008- 10/2013 Eliza G. Bruscato MD, LLC Atlanta, GA Medical Assistant /Phlebotomist

■ Serve as a back office medical assistant.

■ Offer front office relief.

■ Order all labs.

■ Check patient vital signs.

■ Phlebotomy.

■ Schedule surgeries.

■ Assist with room procedures.

■ Serve as in-house translator for Spanish speaking patients. 04/2008 – 10/2013 The Children’s Place Kennesaw,GA Store Manager/Cashier/Seasonal Employee

■ Responsible for opening and closing duties of the store.

■ Supervise staff and store operations.

■ Responsible for balancing registers and daily bank deposits. 01/2006 – 09/2008 Atlanta Perinatal Associates Atlanta, GA Front Office Coordinator/Company Translator

■ Served as Front Office Coordinator for all company satellite offices in the Metropolitan Atlanta Area.

■ Responsible for translating company documents from English to Spanish.

■ Serve as in-house translator for Spanish speaking patients.

■ Responsible for check-in and check-out procedures for all patients.

■ Schedule surgeries.

■ Answer multi-line phone system.

03/2003 – 01/2006 Sandy Springs OBGYN Atlanta, GA

Office Manager/Medical Assistant/Phlebotomist

■ Served as front office administrator.

■ Responsible for all office billing.

■ Responsible for all office filing.

■ Ordered all office supplies.

■ Created all new patient charts.

■ Served as a back office medical assistant and patient/doctor liaison.

■ Handled pre-certification of insurance and verification of benefits 3

■ Scheduled surgeries and ordered labs.

■ Communicated with various medical representatives. 01/2002 – 06/2005 RBM of Atlanta, Inc. Atlanta, GA Pre-Owned Department Operator

■ Responsible for greeting all department guests.

■ Responsible for answering all department phone calls.

■ Routed phone calls to other departments.

■ Kept track of department employees’ activities.

06/2001 – 03/2003 Northlake OBGYN Tucker, GA

Medical Assistant/Phlebotomist

■ Served as a back office medical assistant.

■ Offering front office relief.

■ Ordered labs.

■ Ensured patient vital signs and drew blood per doctor’s instruction. 05/1999 – 06/2001 Crème De La Crème Marietta, GA

Lead Teacher

■ Created lesson plans for my assigned section of 2 year olds.

■ Taught children Spanish.

■ Taught children the alphabet and numbers.

■ Taught children basic social skills including manners and potty training. EDUCATION

08/2016 - Present Kennesaw State University Kennesaw, GA

■ Currently working on Bachelors in Health Science 12/2005 Kennesaw State University Kennesaw, GA

■ Completed Certified Nursing Assistant /PCT Program 09/1995 – 06/1999 Pope High School Marietta, GA

■ College Preparatory Diploma.

■ Qualified for Hope Scholarship.

SKILLS

■ Fluent in Spanish.

■ Experience in Athena.

■ Experience in EClinicalWorks

■ Experience with various versions of Mag Mutual billing systems.

■ Experience with Medical ASP, PCN, and all electronic charting.

■ Experience with Microsoft programs including Word and Excel. 4

■ Certified in XYZ Curriculum.

■ Certified in CPR.

INTERESTS

■ Served as Secretary of The Day Of the Latin Woman Organization from March 2002 until May 2003. This organization provides free medical exams to Latin American women who have no access to medical insurance.

References Available Upon Request

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EMAIL **********************@*****.***

4879 NOAH RIDGE, ACWORTH, GA 30101 • PHONE 678-***-****

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