Service Representative Customer
Resume:
Lacey Robinson
Indianapolis, IN *****
**********.**@*****.***
Professional Summary
Client-focused customer service Representative with 6+ years of experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients original requests. Exhibits exceptional communication skills coupled with best-in-class service and support. Authorized to work in the US for any employer
Work Experience
Purchasing Agent
Rehab Medical-Indianapolis, IN
November 2023 to January 2025
• Managed inventory control for a high-volume purchasing department, ensuring accurate stock levels and minimizing excess or obsolete inventory
• Developed and maintained strong relationships with vendors, ensuring timely delivery of goods while adhering to quality standards
• Analyzed historical sales data and market trends to forecast demand accurately, optimizing inventory levels and avoiding overstock situations
• Evaluated supplier performance through metrics such as on-time delivery rates and product quality, making informed decisions regarding vendor selection and contract renewals
• Collaborated with cross-functional teams including sales, production planning, and finance to align purchasing activities with business objectives
• Negotiated contracts with suppliers for long-term partnerships based on factors such as price stability guarantees and volume discounts
PSR - Patient Service Representative
JWM Neurology-Carmel, IN
January 2023 to July 2023
• Responsible for front and back office duties including, but not limited to greeting patients, answering phone calls, rooming patients, obtaining vital signs, and obtaining any necessary records for a smooth patient experience.
• Appointment setter Experienced, efficiently scheduling and managing high volumes of client appointments. Skilled in effective communication, building rapport with clients, and coordinating schedules to maximize productivity. Adept at handling customer inquiries, confirming appointments, and ensuring seamless follow-up, all while maintaining a high level of professionalism and attention to detail. Server
Longhorn Steakhouse-Indianapolis, IN
February 2018 to September 2022
Serviced guests with food and beverage requests in a timely, professional, and friendly manner. Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible. Ensured all tables and silverware were placed neatly and everything was tidy to make sure that customers have an enjoyable experience. Appointment Setter
JWM Neurology-Indianapolis, IN
January 2022 to August 2022
• Built strong relationships with key decision-makers through persuasive communication skills, leading to an 23% increase in appointment conversions
• Researched target industries and companies to identify qualified prospects for appointment setting campaigns
• Provided detailed product knowledge during initial conversations with prospects, effectively addressing objections and positioning the value proposition
• Managed calendars efficiently by scheduling appointments based on availability of both prospect and sales representative
• Collaborated with marketing team to develop targeted messaging campaigns that generated high- quality leads for the sales pipeline
Dining Room Shift Supervisor
The Wyndmoor of Castleton-Indianapolis, IN
March 2019 to March 2020
Responsible for the day-to-day supervision of care staff in assisted living and memory care. Also, provide assuring caring and personalized assistance to residents or patients. My duties and responsibilities included upholding caregivers to accountability in terms of punctuality and shift attendance and ensuring overall good relations with the residents. Customer Service Representative
Indianapolis, IN
March 2017 to January 2018
• Responsible for communicating the benefits of the company’s products in order to drive sales. Also while serving as the point of contact between the business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
• Customer service
• Meeting sales goals
• Closing skills
• Territory management
• Prospecting skills
• Negotiation
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationships
• Motivation for sales
Education
High school diploma
Lawrence Central High School - Indianapolis, IN
August 2013 to May 2017
Skills
• Good communication (6 years)
• Teamwork (6 years)
• Problem-solving (6 years)
• Active listening (6 years)
• Vital Signs
• Organizational skills
• Empathy (6 years)
• Time management (6 years)
Assessments
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Warehouse safety — Proficient
January 2023
Using safe practices in a warehouse setting
Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Bartending — Proficient
September 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Medical receptionist skills — Proficient
June 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
January 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Verbal communication — Proficient
August 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Learning agility — Proficient
August 2024
Learning and applying new information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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