Customer Service Administrative Assistant

Claudette Kelly

Kissimmee, FL ***** 407-***-****

SUMMARY

Experienced Customer Service Representative with 9+ years of expertise in customer service, office management, and administrative support. Highly skilled in engaging with customers across various communication channels with empathy and patience to handle diverse needs. Adept at multitasking in fast-paced environments, managing schedules, and providing clear guidance. Passionate about helping others navigate life-changing experiences, with a keen interest in providing feedback to improve both the product and customer experience. Proficient in handling logistics, extracting data, and streamlining workflows to enhance operational efficiency. Eager to leverage my skills in a dynamic, work-from-home environment while emphasizing reliability and strong connections with clients.

SKILLS

· Customer Service & Outstanding verbal/written Communication Skills

· Multitasking & Time Management

· Problem-Solving & Multitasking Abilities in a fast-paced environment

· Collaboration & Team Support

· Data Management & Accuracy

· Process Improvement

· Approachability & Flexibility

· Customer Relationship Management (CRM)

· Technical Skills – Proficient with various software systems including CRM software, Microsoft Office (Word, Excel, Outlook), Salesforce, and other databases, including Expense Reporting tools and Organizational Systems

EXPERIENCE

Administrative Assistant Woof & Whiskers Pet Resort Kissimmee, FL 11/2023 – 11/2024

• Coordinated office operations, including appointment scheduling and client activities, managing logistics, ensuring timely execution, adapting to multitasking and problem-solving in a fast-paced team environment, and prioritizing tasks efficiently while being productive when working independently.

• Maintained and updated client records confidentially by extracting relevant data from video/image/audio files, ensuring compliance with departmental policies and improving operational efficiency.

• Delivered outstanding verbal and written communication skills across multiple communication channels, including emailing correspondence, by answering inquiries and directing phone calls, contributing to high client satisfaction with empathy and patience to handle diverse customer needs and effective team operations.

• Managed financial transactions, including payments, daily cash report reconciliation, and purchase orders, ensuring accuracy and efficiency.

• Coordinated cross-functional meetings, prepared materials, and communicated key information, supporting departmental goals and fostering collaboration.

• Implemented process improvements in scheduling, communication, record management, and market research, streamlining operations, enhancing service quality, and providing feedback to executive staff to enhance overall customer experience.

Administrative Assistant McLane SunEast Kissimmee, FL 08/2021 – 07/2023

• Entered and updated fuel consumption data, ensuring accuracy and timely processing to support departmental operations.

• Managed procurement activities, including purchase orders and parts orders, to ensure timely deliveries and smooth operations.

• Assisted with insurance claim processing, ensuring accurate documentation, timely submission for efficient claims management, and extracting data from video/image/audio files.

• Maintained organized records through sorting, filing, and scanning, improving document retrieval and office efficiency with attention to data-driven processes.

• Provided outstanding verbal and written communication skills by answering phone inquiries, directing calls, ensuring issues were resolved efficiently and connecting naturally with customers through multiple communication channels in a fast-paced environment.

• Identified and implemented process improvements to streamline workflows and enhance departmental efficiency.

Quality Assurance Clerk Orange Lake Resorts Orlando, FL 04/2016 – 03/2020

• Managed administrative tasks working from home by organizing and streamlining operations, improving overall departmental efficiency, and motivated to provide feedback to executive staff to enhance the product line as well as the customer experience.

• Addressed client inquiries and resolved issues promptly with outstanding verbal and written communication skills, contributing to high levels of customer satisfaction while showing empathy and patience to handle diverse customer needs.

• Tracked customer interactions through CRM systems like Salesforce, ensuring accurate data entry, follow-up, and documentation.

• Demonstrated multitasking skills by efficiently navigating multiple programs in a fast-paced environment to analyze relevant data and meeting deadlines.

• Interacted effectively with clients and team members, ensuring clear communication and professional collaboration, and immense satisfaction in helping others through life-changing experiences.

• Consistently followed through on commitments, contributing to the successful completion of departmental initiatives.

Administrative Assistant Buena Vista Construction Company Orlando, FL 08/2015 – 01/2016

• Managed accurate client data entry, ensuring timely processing of information for efficient service delivery.

• Streamlined data organization by creating accessible spreadsheets, improving departmental efficiency.

• Collaborated with colleagues to improve administrative processes, responding to customer requests in a timely manner.

• Handled client inquiries professionally, addressing concerns with empathy and ensuring positive experiences.

• Managed multiple tasks, balancing office operations and administrative duties with precision and attention to detail.

Administrative Assistant United Data Technologies Orlando, FL 04/2015 – 06/2015

• Coordinated communication between sales reps and clients, ensuring timely delivery of products to schools and efficient resource allocation, and providing feedback to executive staff to enhance the product as well as overall customer service.

• Provided customer service by addressing inquiries and resolving issues, ensuring clear and accurate information for a positive experience.

• Processed payments and returns, maintaining accurate records and ensuring smooth departmental operations.

• Organized and managed schedules, including meetings and appointments, optimizing time management and productivity.

• Coordinated resources and department calendars to ensure efficient workflow and timely follow-ups.

• Maintained continuity during an employee absence, ensuring the completion of tasks and supporting team operations.

Administrative Assistant Cintas Orlando, FL 04/2014 – 04/2015

• Managed phone inquiries and directed calls, ensuring prompt communication within the department, and immense satisfaction in assisting others.

• Resolved customer issues through problem-solving, empathy and patience to handle diverse customer needs to maintain positive relationships and ensuring customer satisfaction.

• Performed data entry with attention to accuracy, ensuring consistency and efficient departmental operations.

• Prioritized tasks and ensured deadlines were met, utilizing strong time management in a fast-paced environment, and motivated to provide feedback to executive staff as well as overall customer service.

• Maintained professionalism in all interactions, fostering positive relationships with colleagues and clients.

• Adapted to high-pressure situations, multitasking effectively while managing calls in a fast-paced contact center team environment but being productive when working autonomously.

Additional Work History

Collections and Skip Tracing, American General, Venice, FL

TRAINING & CERTIFICATION

Kelly Services Typing Certificate, Orlando, Florida 2016

Contact this candidate