Client Success Specialist

ANGELA DULA

*******************@*****.*** 336-***-**** Asheboro, North Carolina 27203

Summary

Knowledgeable pharmacy professional skilled at helping pharmacists’ complete accurate prescriptions in fast-paced

settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to

resolve problems. Strong interpersonal and multitasking abilities.

Skills

¢ Aseptic Techniques

e¢ HIPAA

¢ Prescription Management

Experience

Exact Care Pharmacy LLC

(anewhealthpharmacy) Cleveland, OH

Certified Pharmacy Technician

05/2024 - Current

Tabula Rasa Healthcare Moorestown, NJ

Client Success Specialist

04/2021 - 04/2024

DEEP RIVER DRUG High Point, NC

Certified Pharmacy Technician

05/2007 - 03/2021

North Assisted Living Asheboro, NC

Supervisor

03/2005 - 05/2007

Moses Cone Hospital Greensboro, NC

Phlebotomy Technician

08/1999 - 03/2005

Education and Training

¢ Point of sale systems ability

¢ Problem-solving skills

¢ Drug Inventory Control

Provided medication and other healthcare products to customers

accurately and efficiently.

Verified accuracy of patient information on prescription orders.

Processed third-party insurance claims for reimbursement of

pharmaceuticals.

Performed administrative duties such as filing, data entry, answering

phones.

Provided technical support to clients via phone, email, and live chat.

Researched and resolved customer inquiries promptly.

Maintained detailed records of client interactions and account information.

Developed customized programs to meet client needs and expectations.

Identified opportunities to improve the customer experience through

product updates or new features.

Helped pharmacists in preparing prescriptions for filling, including

counting tablets and labeling bottles.

Verified accuracy of patient information on prescription orders.

Maintained pharmacy inventory by restocking shelves with medications

and supplies.

Received verbal prescriptions from physicians or nurse practitioners via

telephone, fax, or electronic means.

Performed administrative duties such as filing, data entry, answering

phones.

Processed third-party insurance claims for reimbursement of

pharmaceuticals.

Developed and implemented operational policies and procedures to ensure

efficiency and accuracy of workflows.

Maintained exact records of employee performance, attendance, leave

requests, and disciplinary actions.

Collected blood samples in a safe and sanitary manner according to

established procedures.

Performed venipuncture and skin puncture on patients of all ages.

Obtained specimens from adults, children, and infants for laboratory tests.

Labeled specimen containers with patient information accurately and

legibly.

Prepared paperwork for laboratory orders, including proper coding.

Processed specimens to ensure correct results.

Ensured that equipment was properly supported and sterilized between

uses.

Randolph Community College Asheboro, NC

Associate of Science in Medical Insurance Coding

05/2024

Davidson County Community College Thomasville, NC

Certified Pharmcy Technician in HealthCare

07/2020

Asheboro High School Asheboro, NC

High School Diploma

05/1996

Certifications

¢ National Associated of Board of Pharmacy Technician February 1999

¢ Board Pharmacy Technician Certification July 2021

¢ Active Status: Certification number 3173356

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