Customer Service Patient Care
Resume:
OBJECTIVE: Contributed to the provision of hands-on high-quality patient care while providing excellent customer service to patient and family.
EDUCATION
**** ******* ********* ** ********** Training Certified Nursing Assistant
2016 York College Adult Center/ High School Diploma
EXPERIENCE :
PARKVIEW HEALTH HOSPITAL (INDIANA) PATIENT CARE TECHNICAN 7/2023 -12/20/23
Provided daily personal care as needed. Observed and monitored patients' vital signs, including pulse, blood pressure, and respiration. Performed preliminary diagnostic tests and pre-op practices, such as EKG.
Effectively communicate with patients, Doctors, and Patient Representatives while adhering to The Health Insurance Portability and Accountability Act (HIPPA).
RAPID RELIABLE TESTING (DOCGO) 06/2022 – 4/2023
Provided administrative service for staff and patients.
Schedule and assist with Covid-19 Testing
NORTHWELL AT HOME (RCNA), Home Health Aide 01/2018 -4/2/2023
Coordinates personal care for patient in their home environment, monitor vital signs when appropriate, prepare meals and snacks as per care plan. Document patient’s condition and changes to RN supervisor.
Escort patients to and from MD appointments as needed, maintain patient’s safety.
JFK AIRPORT, AIR and CABIN SERVICE AGENT 06/2017 TO 11/2017
Provided exceptional customer service to arriving passengers on flights and axillary information.
Screened and collaborated with other agents to maintained safety of all passengers, attended pre-flight briefing, on safety measure pre-flight. Performed full security screening/search on aircrafts.
UNITED PARCEL SERVICE/PACKAGE HANDLER 11/2016 TO 3/2017
Provide excellent customer service, greet, and meet customers, processed and handle packages utilizing postal protocols, sort items according to the destination and always follow safety rules.
SRI MEDICAL CENTER/ RECEPTIONIST 7/2012 TO 5/2015
Informed patients of medical office procedures and policy while adhering to The Health Insurance Portability and Accountability Act (HIPPA).
Maintained and managed patient records, move patients through appointments as scheduled.
REFERENCE: AVAILABLE UPON REQUEST
1. Dr. Michelle D. Thomas, BSN, MA, DNP, RN
539 Kent Place West Hempstead, NY 11552
*********@*********.***
2. Ms. IKepo Walker
Lucille Avenue, Elmont
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