Customer Service General Laborer

Thalia Cantillo

+1-713-***-**** *********************@*****.*** Houston, TX 77062

WORK EXPERIENCE

Shelf Stocker/Cashier, Mexico

June 2024 - December 2024

+ Receiving and unpacking goods

+ Stocking merchandise on shelves

+ Ensuring prices are clearly marked

+ Maintaining the sales floor organization

+ Providing customer service

+ Managing inventory and warehouse area

+ Processing shipment orders

+ Keeping the backroom organized

+ Creating attractive displays based on sales promotions.

Warehouse General Laborer, Empresa mayorista guantanamo

February 2020 - October 2022

General laborer, order selector, productions

Collections and Customer Service, Empresa Mayorista

September 2021 - September 2022

+ Keep track of accounts receivable and identify overdue accounts

+ Reach out to customers with overdue accounts to collect payments or negotiate payment plans.

+ Use various tools to find customers who have moved or changed contact information.

+ Document all contacts and payments collected.

+ Address customer complaints and billing issues.

+ Submit regular reports on unpaid accounts and repayment progress.

+ Respond to customer questions and provide information about products or services.

+ Handle customer complaints and find solutions to their problems.

+ Assist customers with placing orders and processing returns or exchanges.

+ Keep accurate records of customer interactions and transactions.

+ Offer technical support and troubleshooting for products or services.

+ Ensure customer satisfaction by following up on resolved issues

EDUCATION

Abel Santamaria

2016-2019

High school diploma

SKILLS

Account Receivables, Cashier, Customer Service, Stocking, Stockroom, Technical, Troubleshooting

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