Customer Service Business Development

Nicole Lovett

517-***-**** *************@*****.*** Jackson, MI 49201

SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. I have a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning. SKILLS

Client Account Management

Retail loss prevention

Upselling

Business Development

Inventory Control

Payment Processing

Order Processing

Product Sales

Display Setup

Time Management

Cash Handling

Verbal/written communication

Financial records analysis

Reliable and punctual

Flexible Schedule

Multi-tasking strength

Meeting deadlines

EXPERIENCE

Sales Associate, Spirit Halloween LLC, August 2024-Current Jackson, MI

Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Restocked shelves as needed to ensure sufficient inventory levels. Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Maintained cleanliness of store environment including floors, windows, displays. Helped customers find specific products, answered questions, and offered product advice. Administrative Assistant III, TAC Manufacturing, December 2006-Current Jackson, MI

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Ensured efficient operation of office equipment such as printers, copiers and fax machines. Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Entered data into spreadsheets using Microsoft Excel or other similar programs. Prepared expense reports on behalf of executives in accordance with company policies and procedures.

Conducted research online utilizing search engines such as Google or Yahoo!. Answered questions from customers regarding products and services offered by the company. Answered phone calls and emails to provide information, resulting in effective business correspondence.

Directed customer inquiries to appropriate department personnel. Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Created spreadsheets in Microsoft Excel for record-keeping and reporting. Key Holder, Dollar General, July 2018-September 2022 Jackson, MI

Ensured store was opened and closed in a timely manner according to company policies. Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.

Provided customer service including cashiering, merchandising and restocking shelves. Supervised employees by providing direction on tasks and expectations regarding customer service standards.

Reconciled daily sales receipts against cash drawer for accuracy. Performed daily banking duties such as deposits and withdrawals of funds from registers. Identified potential shoplifters through observation of suspicious behavior or activities. Organized backroom storage areas to maximize efficiency of space utilization. Verified accuracy of register tills at beginning and end of shift. Developed schedules for associates based on needs of the business. Managed key holder responsibilities such as opening and closing the store, setting alarms. Facilitated and developed lasting relationships with clients to increase client retention. EDUCATION AND TRAINING

High School Diploma

East Jackson High School, Jackson MI May 1997

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