Customer Service Home Health

Barbara Asiama

*************@*****.*** 919-***-****

Summary

A well-rounded professional with experience in diverse fields of employment. Experience in Customer Service, Written/ Oral Communication, Time Management, Team Work, and Attention to Detail. Granted Employee of the Month twice in competition with over 50 employees. Stepped in and led a team of 25 employees as supervisor in desperate times of need. Experience

Housekeeper

Raleigh-Durham International Airport (RDU)

Jan 2020 - Present (6 months +)

Cleaned and buffed tile floors using industrial cleaning equipment. Operated power equipment tools such as backpack vacuums for up to [4] hours per shi . Accepted accountability for all assigned building keys, master keys and access cards. Disinfected and mopped bathrooms to keep them sanitary and clean. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Verified that all storage areas and carts were clean and organized. Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms. Transported cleaning products and equipment to and from the utility rooms. Waxed and polished wood floors and other woodwork

Home Health Aide

LIFE BASED CONCEPTIONS, LLC

Feb 2018 - Mar 2019 (1 year 2 months)

Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating. Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.

Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework. Providing emotional support and encouragement to perform necessary tasks. Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.

Transporting or escorting the client to medical and other appointments. Monitoring and reporting changes in health, behavior, and needs. Housekeeper

North Carolina State University

Aug 2009 - Aug 2017 (8 years 1 month)

Cleaned and buffed tile floors using industrial cleaning equipment. Operated power equipment tools such as backpack vacuums for up to [4] hours per shi . Accepted accountability for all assigned building keys, master keys and access cards. Disinfected and mopped bathrooms to keep them sanitary and clean. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Verified that all storage areas and carts were clean and organized. Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms. Transported cleaning products and equipment to and from the utility rooms. Barbara Asiama - page 1

Waxed and polished wood floors and other woodwork

Cashier

Walmart

May 2014 - Apr 2016 (2 years)

Received all imported goods and checked product condition and count. Recognized and reported defective material and equipment to shi supervisor. Observed all safety policies and procedures

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.

Provided ongoing guest service, including giving fashion advice. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Developed reputation as an efficient service provider with high levels of accuracy. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Warehouse Associate

Amazon Logistics

Jun 2010 - Mar 2014 (3 years 10 months)

Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Forecasted manpower requirements based on daily workload and company targets. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials.

Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Stacked and piled lumber, boards and pallets.

Unloaded cargo from truck with hand trucks and pallet jacks. Stacked and stored pallets at the end of the shi to keep warehouse clean and organized. Home Health Aide

Sunrise Senior Living

Mar 1998 - Jan 2004 (5 years 11 months)

Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating. Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.

Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework. Providing emotional support and encouragement to perform necessary tasks. Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.

Transporting or escorting the client to medical and other appointments. Monitoring and reporting changes in health, behavior, and needs. Education

Durham High School

High School Diploma, High School/Secondary Diplomas and Certificates 1985 - 1988

Barbara Asiama - page 2

Licenses & Certifications

Nursing Assistants, Certified (CNA 1) - Sunrise Senior Living Issued Feb 1998 - Expires Apr 2004

Standard First Aid, CPR and AED - North Carolina State University Issued Aug 2009 - Expires Aug 2015

Honors & Awards

Employee of the Month - Sunrise Senior Living

Jul 2001

Outstanding Performance and teamwork

Employee of the Month - North Carolina State University May 2014

Received recognition for High quality performance

Skills

Customer Experience • Communication • Customer Service • Accountability • Inventory Control • Medicine • Supervisory Skills • Professional Cleaning • Time Management • Communication Barbara Asiama - page 3

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