Call Center Data Entry

Seema Devi

Skills Highlights

Customer Relation Skills

Customer

Satisfaction

Computer Literacy

Communication Skills

Administrations skills

Data Privacy

Ms Word, Excel,

Power point

Attention to Detail

Data Accuracy

Invoicing

Call Center

CRM/QuickBooks

Security Protocol

Other skills

Interpersonal and

Multitasking

Problem solving

Research skill.

Time Management

Organizational skills

Creative Thinking

Adaptability

Education

Postgraduate Diploma in

Computer Applications

Karnataka State Open Univ.

India – 2008

Bachelor of Arts

(Economics and Pol. science)

Punjab University

India – 2007

RESPDAC Representative

Course-2024, Canada

Responsible Adult & First Aid

Course, 2024

Food Safe level 1, 2024

Preparing for the CSC Exam

Languages Known

English

Punjabi

Hindi

Executive Summary

Detail oriented and customer focused professional with extensive experience of 10 years in finance, demonstrating profound organizational and data management skills. Expert in enhancing transaction accuracy and efficiency, with a strong background in customer relationship management and team leadership. Committed to leveraging Microsoft Office expertise and critical thinking abilities to improve data processing operations and support organizational goals.

Achievements

I qualified two foreign trips in Insurance field in Muthoot Finance ltd. Work Experience

Accounting & Payroll Associate Oct 2024- Present

APA Tax & Accounting INC., Surrey, BC

Calculated salaries, overtime, bonuses and other deductions like taxes, benefits etc.

Maintained employee records and payroll data.

Preparing financial reports and statements.

Assisted with audits and tax filings.

Cashier/Clerk

McFrugals Discount Outlet Nov 2024-present

Safeway Langley Fraser Crossing BC Canada. Mar 2023 – Aug 2023

I managed transactions with customers, Scan goods and ensure pricing is accurate.

Provided exceptional customer service, handling payments and resolving issues with empathy and efficiency.

Issue receipts, refunds, and change.

Data Entry Associate

Working at Vancouver Baskets (The Gift Group) from August 2023 to Dec 2023

Ensure all the data entries are correct and accurate.

Efficiently manages customer transactions, focusing on reducing chargeback incidents.

Analyzed transactional data to identify and correct discrepancies, ensuring accuracy.

Optimized data entry methods to increase transaction speed and reduce downtime. Assistant Branch Manager

The Muthoot Group, Financial Services Company India Mar 2014 to Jan 2021

Collected and checked the accuracy of the billing, income, salary, documents of identifications, financial adviser for customers.

Maintained customer relationships and implemented strategies to grow the number of customers and quality of customers.

Researched financing market to develop new financial products for adapting to the new financial environment and marketed them as required.

Reviewed performances of the team and updated management with the reports. Customer Service Representative

The Muthoot Group, Financial Services Company India Nov 2010 to April 2014

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments and arrange for billing.

778-***-**** *********@*****.*** Langley, BC

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