Divisional Director, Human Resources

Dawn Baptist, SHRM-CP, PHR

Brownsburg, IN ***** 317-***-**** ****.*******@*****.*** linkedin.com/in/dawnbaptist

Director of Human Resources

Continuous Process Improvement HR Program Management Training & Development

An accomplished Human Resources leader with 20+ years of proven experience overseeing day-to-day HR operations for multiple organizations within the public and private sectors. Expert in defining the vision and strategy behind successful HR departments, including ensuring HR supports the larger goals and objectives of the business. Adds value by serving as a strategic partner to all levels of leadership, fostering positive company cultures built on collaboration and communication.

Core Professional Strengths

HR Department Management Cross-Functional Collaboration

Strategic Planning & Execution Team Leadership & Management

Project & Program Management Coaching, Training & Mentoring

Continuous Process Improvement Performance Management Plans

Policy & Procedure Development Learning & Development Programs

Executive-level Communications Staffing, Recruitment & Retention

PROFESSIONAL EXPERIENCE

DIVISIONAL DIRECTOR HUMAN RESOURCES Indianapolis, IN

Floor & Decor (2023 – 2025)

Hired as Divisional Director Human Resources supporting the Great Lakes. Role was expanded to support the Gulf Coastal and later the Midwest Regions, encompassing thirteen states. Consulted and led on HR strategy related to employee relations, talent development, processes and procedures, compliance, communication, and field support for COE’s.

Provided guidance to District and Store Leadership related to Federal, State and Local compliance matters. Educated and audited locations for coaching and correction as warranted to ensure local employee processes and practices met or exceeded requirements. Conducted investigations related to complaints filed. Leveraged data metrics to identify trends related to turnover to improve recruiting, hiring, and retention initiatives.

Created and facilitated virtual HR training related to leadership development for identified gaps related to having difficult and constructive feedback conversations. Conducted in-person follow-up training with role play as onsite at store locations.

Cultivated positive relationships across the organization and met leaders where they were to provide meaningful and individualized development strategies to ensure ongoing and continued growth at all levels.

In partnership with the District Team successfully grand opened six new stores in four states.

Provided ongoing feedback and support to COE partners to improve the employee experience related to leaves and accommodations. Educated and engaged with impacted employees and managers to assist in navigating the vendor processes to ensure the best possible support for employees.

HUMAN RESOURCES DIRECTOR Indianapolis, IN

Prime Distribution Services (PDS)/C.H. Robinson (2019 – 2022)

Hired as Director of Human Resources for Prime, acquired by CHR and secured as HR Leader for NAST Warehousing business segment to consult on HR strategy, processes and procedures, safety, communication and Human Resources infrastructure.

Led acquisition transition onsite during COVID-19 ensuring that all acquisition associates at five PDS warehouse locations safely completed all necessary onboarding including; IT access, online HR forms and benefit enrollments.

Provide guidance to COE Leadership and Project Teams related to changes required for established HR processes and protocols to meet warehouse employees, management and operational needs.

Proposed, created and implemented a Warehouse Inclusive Communication System to address corporate communication void with warehouse associates within NAST warehouse locations.

Created, trained and implemented standardized worker’s compensation and safety review program for NAST warehouses.

Designed an HR SharePoint site for NAST warehouse leadership to house documents for centralized and standardized HR processes.

HUMAN RESOURCES DIRECTOR Indianapolis, IN

EDM Group (2018 – 2019)

Retained as Director of Human Resources during a contract to establish a new temporary worksite, including instituting all processes, procedures, hiring, compliance, training and development, and Human Resources infrastructure.

Guided the end-to-end lifecycle of the Federal project to improve veteran access to medical care and benefits; aligned HR functionality to meet program, business, and financial objectives.

Led a 5-member cross-functional team to deliver staffing, employee relations, performance, and incentive programs while ensuring 100% compliance to Federal policies and regulations.

Subject Matter Expert (SME) on multiple areas, including providing hands-on coaching to the HR Coordinator on OSHA, Workers’ Compensation, hiring, promotion, termination, LOA, WARN, and Service Contract Act.

Served as a strategic partner to the Executive Team on incentive plans for the initial worksite, addressing core issues such as poor attendance; reduced turnover to achieve consistency in performance.

Wrote the employee handbook, as well as multiple Standard Operating Procedures (SOP), job descriptions, and compliance trainings, supervised training delivery for multiple disciplines.

Provided strategic recommendations to the CHRO on Federal laws and governance in the US, including implementing a WARN event and utilizing a matrix tool to identify staff impacted by a layoff.

Saved the company more than $45K in annual recurring legal fees by writing responses to employee complaints filed to the EEOC, ICRC, and IDOL Whistleblower.

HRBP CONSULTANT Indianapolis, IN

ADP (2017 – 2018)

Served in an HR consulting role as the first HRBP Consultant in the PEO Division launch in Indiana. Acted as Account Manager for 38 clients throughout the State of Indiana, supporting each client in all areas of Human Resources.

Engaged directly with executive-level decision-makers, including Presidents and CEOs, to analyze business needs, and develop unique action plans to create strong Human Resources infrastructures.

Played a key role in the sales process, attending meetings with sales teams to showcase subject matter expertise, knowledge, and abilities.

Defined the benefit strategy for 2018 Open Enrollment, including budget dollars, benefit cases, contribution levels, contributory plans, voluntary plans, and varying plan benefit coverages.

HUMAN RESOURCES DIRECTOR Indianapolis, IN

State of Indiana, State Personnel (2014 – 2017)

Recruited back to the State Personnel office in the State of Indiana to transform the Small Agency HR Director Team, comprised of 11 Human Resource Directors. Provided coaching, empowerment, and professional development for 23 total HR professionals supporting 60+ State agencies and commissions.

Created the vision for, and built, the Shared Services department, with centralized and standardized HR processes to achieve staff flexibility, consistency, and responsiveness to customer needs.

Provided real-time tracking to HRIS process questions and HR issues state-wide by instituting a new ticketing system, instilled accountability for staff, data metrics, and training opportunities.

Increased HR competency for multiple Human Resources Directors by identifying pain points and developing training programs to address those issues.

Leveraged strong relationship management abilities to build consensus on a new workflow; secured buy-in by providing a clear path or strategic efforts such as succession planning and performance management.

Improved morale by bringing compensation levels up to industry standards; analyzed the existing pay structure and secured approval to promote and give a 10% pay increase to everyone on the team.

HUMAN RESOURCES MANAGER Indianapolis, IN

Corrections Corporation of America (2009 – 2014)

Oversaw day-to-day Human Resource operations, with a core goal of repairing employer relationships with staff following years of continuous turnover. Selected by senior leadership to support the opening of a new facility, including serving as the senior HR point-of-contact throughout the multi-week project.

Reduced turnover 17% YOY within the first year of joining the organization by conducting stay interviews, and mitigating issues identified within the training and development environment.

Placed a strategic focus on building a positive team culture that embodied consistent communication, collaboration, and cross-functional engagement across all levels of the organization.

Developed an internal auditing process that detailed 170+ items within the responsibility of HR, resulting in a 90% passing score; this was a dramatic increase from the performance of previous leadership.

REGIONAL DIRECTOR, HUMAN RESOURCES Indianapolis, IN

State of Indiana, State Personnel (2007 – 2009)

Led three separate HR teams comprised of 16 total reports supporting five separate facilities. Supported five Superintendents and assigned correctional facilities, including overseeing all HR staff.

Guided the organization through a 22% reduction in total HR staff while simultaneously improving the quality of service to all internal and external customers.

Built a tracking and appeals process that reduced unemployment paid claims by 44%.

Saved more than $150K by introducing new processes, programs, and training for Workers’ Compensation claims; represented a 54% YOY decrease in total claims.

EDUCATION & PROFESSIONAL DEVELOPMENT

SUNY Plattsburgh

Bachelor of Science (BS) in Business Management

Society for Human Resource Management (SHRM)

Professional in Human Resources (PHR)

SHRM Certified Professional (SHRM-CP)

MS Office Suite (Word, Excel, Outlook, PowerPoint

Workday HR PeopleSoft ADP Workforce Now Taleo (ATS) SharePoint Kronos

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