Operations Management Data Analysis
Resume:
Kevon King
Washington, DC *****
*****.****@*******.***
Professional Summary
Results-driven administrative and hospitality professional with 8+ years of leadership experience in fast-paced environments, specializing in operations management, team leadership, and process optimization. Proven track record of improving efficiency, streamlining workflows, and reducing operational costs. Strong background in financial management, employee training, and customer relations, with a focus on delivering exceptional outcomes. Adept at leveraging organizational skills, data analysis, and problem-solving to support business growth and operational excellence. Seeking to transition my experience into a dynamic administrative role that values strategic oversight and process improvement. Core Competencies
● Operations Management
● Team Leadership & Training
● Financial Reporting & Budgeting
● Process Optimization
● Staff Scheduling & Labor Management
● Customer Service & Conflict Resolution
● Inventory & Vendor Management
● Project Management & Event Coordination
● Data Analysis & Reporting
Professional Experience
Front of House Manager
Good Company Doughnuts & Cafe – Washington, DC
July 2023 to Present
● Streamlined operational workflows, leading to a 15% increase in daily efficiency while maintaining high service standards.
● Managed scheduling for 30+ employees using digital tools, reducing scheduling errors by 25% and improving staff satisfaction.
● Analyzed financial reports, identified cost-saving opportunities, and reduced COGS by 10%, contributing to overall profitability.
● Developed and implemented safety protocols, ensuring compliance with health regulations and maintaining a 100% safety record.
● Led a customer-centric team, resulting in a 20% increase in customer retention through improved service delivery.
Co-Owner
The Village Cafe LLC – Washington, DC
October 2018 to Present
● Directed all aspects of business operations, from financial management (P&L analysis, budgeting) to HR tasks (hiring, training, and scheduling).
● Increased sales by 30% through the introduction of targeted marketing campaigns, holiday promotions, and a new product line.
● Managed vendor relationships and negotiated contracts, reducing supply costs by 12% while maintaining product quality.
● Coordinated and executed large-scale events, including catering for up to 300 guests, while ensuring seamless operational execution.
● Led a team of 20+ employees, providing coaching and fostering a positive work environment, resulting in a 40% improvement in employee retention. Shift Leader
Mason's Famous Lobster Rolls – Arlington, VA
August 2018 to July 2023
● Supervised daily operations, managing staff schedules, financial transactions, and inventory control.
● Enhanced team performance by providing on-the-job training, reducing turnover by 15% and increasing employee satisfaction.
● Managed cash handling procedures, including preparing deposits, balancing registers, and ensuring accuracy in financial transactions.
● Resolved customer complaints effectively, maintaining a 95% customer satisfaction rate.
● Coordinated with the general manager to achieve monthly sales targets and maintained positive cash flow.
Store Lead
Sweetgreen – Arlington, VA
February 2017 to July 2018
● Led administrative operations, including inventory management, ordering, and financial reporting to ensure profitability and operational efficiency.
● Facilitated training for new managers and staff, improving internal promotion rates by 20% and boosting team productivity.
● Collaborated with senior management to drive seasonal philanthropic initiatives, increasing community engagement and strengthening brand loyalty.
● Monitored daily sales targets and created end-of-day reports, contributing to accurate financial forecasting and reporting.
Education
65 Credits in Business Administration
Virginia State University – Petersburg, VA
August 2013 to June 2015
Certifications
● ServSafe – Valid through May 2028
● DC Food Handler Certification – Valid through May 2026 Key Achievements
● Reduced operational costs by up to 25% across multiple roles through improved budgeting and process optimization.
● Successfully led teams of 20+ employees, achieving high levels of employee satisfaction and retention.
● Increased business revenue by 30% through targeted marketing and innovative operational strategies.
● Coordinated large-scale events for up to 300 guests, ensuring flawless execution and high customer satisfaction.
Technical Skills
● Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
● Experience with scheduling and communication tools (e.g., Deputy, When I Work)
● POS and inventory management software proficiency (e.g., Square, Toast)
● Basic Bookkeeping and Accounting Experience. Quickbooks proficiency. .
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