Customer Service Surveillance Operator

DEMOINES S. WHITNEY

***** *********

Harper Woods Michigan 48225

313-***-**** Cell / ******@*****.***

Career Objective To obtain a position where I can be an asset to your company while developing new skills.

Professional Skills

and Attributes

Well developed oral and written communication skills

Problem solving and organizational skills

Perform effectively and meet deadlines

Establish and maintain professional relationships

Experienced leader in investigation

Experience in loss prevention

Closed Circuit Television Equipment

Detect schemes/illegal activity

Education/Training

Talladega College 1991-1996- Bachelor of Arts, Accounting

American Red Cross- CPR Training

CPL - Concealed Pistol Carrier

EAD – External Automatic Defibrillator

Successful completion of Surveillance Operator Training

Michigan Gaming Occupation License – Level Two

Experience

2021-Present

Surveillance Assistant Shift Manager, Greektown Casino and Hotel- Detroit, MI

Direct liaison between surveillance room and Property GM

Knowledge and experience as surveillance operator/ CCTV monitoring

Knowledge and experience in using EndureOne, Pelco surveillance systems, internet-based product, and Microsoft Office products.

Observing and reporting suspicious and illegal behaviors

Extensive knowledge of Michigan and Federal gaming law, rules and regulations and ensures compliance.

Experience in writing detailed logs and reports

Monitoring of drops, soft counts and transfers of funds/assets. Monitors gaming at slot machines, cashier cages, all gaming floor activities.

Oversees the installation operation and maintenance of all surveillance equipment.

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2008-2021

Surveillance Lead, Greektown Casino and Hotel- Detroit, MI

Maintain safe area for patrons.

Knowledge and experience as surveillance operator

Observing and reporting suspicious and illegal behaviors

Extensive knowledge of Michigan and Federal gaming law, rules and regulations

Experience in writing detailed logs and reports

Serves as team lead and customer service liaison.

Loss Prevention

2007-2008 Environmental Service Attendant, MGM Detroit Casino and Hotel, Detroit, MI

Experience maintaining casino cleanliness including the pubic area, and offices.

Experience cleaning between slot machines, removing paper, glasses, debris, and change bank in assigned area. All bathrooms in assigned areas outlined in job procedures and as trained.

Experience providing customer service and support for quick resolutions to ensure satisfaction with service

Affiliations Masonic Hall Member

Secretary and Treasurer of UGSOA-Local 265

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