Customer Service Call Center
Resume:
SHERRILL WYCOFF
********@*****.***
*** * ******* *** ************* KY 42701
EDUCATION
Everest University
**** ***** ******** ******* ********* Billing and Coding Program
Elizabethtown Community College
1981-1983 General Studies
Experience
North South Consulting Group. Fort Knox Ky
Customer Service Rep. 03/2019 – current
Customer Service Rep is responsible for taking inbound chats and calls as well as outbound calls in a call center environment to verify eligibility and pre-qualification for possible United States Army recruiting.
Inspiritec. Fort Knox Ky
Customer Service Rep. 10/2018 – 03/2019
Customer Service Rep is responsible for taking inbound calls in a call center environment to verify eligibility for benefits for anyone in DEERS and if there is an error provide a correct resolution.
Dressbarn/Ascena Retail. Elizabethtown Ky
Assistant Mgr. 06/2017 – 05/2018
The Retail Assistant Manager is responsible for being the Customer Experience Leader so as to motivate and educate the staff in selling and recommending our products to our customers as well as confirming and verifying inventory shipment and balancing the daily records for the store.
Rx Crossroads Pharmacy. Louisville Ky
Patient Access Specialist 05/2016 – 03/2017
Patient Access Specialist is responsible for taking incoming calls in a call center environment to assist patients with processing orders and refills of medicine, which includes verifying the state laws adhered to as well as setting up shipment and being verified by registered pharmacists.
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