Customer Services Office Administration

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Kifayah Oladejo

Aylesbury HP19, 079********,

********@*****.***

PROFILE SUMMARY

A highly efficient, motivated and target driven professional with experience in Analysis, KYC, Fraud Investigation, FinCrime, office administration and customer services. I have the drive to work under pressure in a competitive/ fast-paced environment. I have the desire to succeed, the ability to learn quickly and the determination to face challenges. A collaborative team player with creativity, good communication with interpersonal and management skills and ability to supervise, manage and prioritize workloads at all levels, I am a flexible individual, who integrates well into multicultural teams. I am looking to contribute significantly to a demanding work environment.

WORK EXPERIENCE

AML/Screening Analyst Sterling Bank / momenta Group Nov 2024 – Jan 2025

● Reviewing and assessing alerts from sanctions screening systems (World Check) to ensure compliance with regulations and procedures.

● Gather and analyse core customer (Individual /Corporate) information to prevent and detect potential financial crimes, such as money laundering, fraud, and terrorist financing.

● Identifying and thoroughly investigated potential matches against sanctions lists to ensure regulatory compliance.

● Effectively escalating alerts for further review and potential reporting to relevant authorities.

● Communicating directly with customers to obtain additional information required for due diligence.

● Enhance automated screening risk methodologies, leading to more precise detection of sanctions.

● Achieve a significant reduction in false positives by refining and optimizing screening processes.

● Mitigating sanctions risks through detailed analysis and implementation of robust controls.

● Contributing to improving customer experience by ensuring swift resolution of sanctions related queries.

● Conducting comprehensive reviews to identify individuals and entities with adverse media matches.

● Supporting the clearance, settlement, and investigation of client transactions, ensuring timely resolution.

● Analysing complex data sets and proposed actionable measures to mitigate and identify risks effectively.

● Performed customer onboarding procedures to verify identity and conduct thorough background checks.

● Classify customers based on risk categories (low, medium, high) depending on their profile, financial activities, and geographic location.

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● Use various databases, screening tools, and other sources to assess the risk associated with customers and their business activities.

● Conduct detailed KYC checks to ensure the accuracy and completeness of customer profiles.

● Reviewing customer documents, such as identification, proof of address, and business details to verify the legitimacy of their transactions.

● Monitoring existing customer accounts and transactions for unusual or suspicious activities that could indicate money laundering or other illicit activities.

● Updating customer information and risk profiles periodically, especially when there are significant changes in the customer's situation or behaviour.

● Screening and reviewing customers against global Sanctions, Politically Exposed Person (PEP), RCAs/SIP (Special Interest Persons) and other negative media records.

● Ensuring that customers are not involved in activities that could violate sanctions or expose the institution to financial crime risks.

● Investigated flagged customers or transactions to determine whether they pose a financial crime risk.

● Preparing and escalating Suspicious Activity Reports (SARs) or other reports to regulatory bodies as needed.

● Working closely with other departments, such as Global Sanctions Team, Compliance, Risk Management, and Legal teams, to ensure that all financial crime risks are appropriately identified and mitigated.

● Responsible for assessing and managing the risk associated with customers and their financial activities within a financial institution.

● Focus to ensured that the institution complies with anti-money laundering (AML), counter-terrorist financing (CTF), and other regulatory requirements. Client Services Analyst Kifkim Corporate Services Jan 2024 – Oct 2024

● Ensuring accuracy and integrity of Clients data.

● Responsible for assessing and managing the risk associated with onboarding a new Client as well as ongoing monitoring of company’s clientele data.

● Provide Client with the support required within the limit of the company’s process and procedure.

● Verification of IDs for both individual and corporate bodies using an internal system and Dun & Bradstreet.

● Work closely with the company’s Director, Client Services Programme Management to improve processes and rectify any issues/risks.

● Coordinate the end to end on-boarding workflow using an internal system.

● Comply and stay UpToDate with all compliance and client outreach for additional information if required.

● Provide support to less experienced staff and participate in their self-development.

Resume

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KYC Analyst Barclaycard Northampton Jan 2022- Dec 2023

● Reviewed and ensured all required AML/KYC Regulatory requirements for existing customers are in place.

● Managed the weekly extraction of PEP MI from the Excel Hypercubes for both HR (High Risk) and SR

(Standard Risk) to monitor progress, aged cases/ breach cases.

● Conducted KYC renewal reviews on a periodic basis to ensure the data maintained is accurate and review internal referrals for inaccurate or missing KYC information.

● Carried out additional information searches and document relevant results in line with KYC/EDD standards

● Completed transaction reviews for existing customers to check transactions reflect the business’ operations and do not trade with sanction or high-risk countries.

● Undertook compliance monitoring reviews

● Performed the required KYC screening on clients, documenting the information obtained as required by global KYC guideline and Updating audit trails appropriately.

● Arranged and documenting all alerts, including supporting data, analysis, and rationale within the case management system in a timely manner.

● Screened of all bank customers in the pipeline against PEP and sanctions databases and analysis of adverse media findings, utilising the bank's search engines.

● Conducted effective KYC and party screening on all existing customers during refresh stage.

● Worked with Relationship Managers/ Front Office Owner, Customer Account Managers, and Senior Business officers to obtain any information missing from account reviews/ business approval.

● Captured and recording appropriate data in Bank systems throughout the refresh process

● Ensured appropriate business teams are kept updated of progress until refresh is complete.

● Collaborated with the Client Service, Relationship, Operations, Financial Crime and Risk & Compliance teams, both locally and globally.

● Ensured that all required KYC regulatory compliance requirements are met, and evidence recorded and filed as required by the relevant processes, procedures, and standards. Fraud/ Scam Analyst Barclaycard/Huntswood July 2021 - Dec 2021 Collection/Recovery Handler Barclaycard/Huntswood May 2020 - June 2021 Complaint Resolver PPI Lloyds Bank / Huntswood Jan 2020 - May 2020 Complaint Handler PPI Lloyds Bank / RFS May 2019 - Dec 2019 PPI Business Support Santander Bank/Reed Feb 2017 - May 2019 Customer Support John Lewis Partnership/ Waitrose Sept 2013 - Aug 2019

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EDUCATION AND CERTIFICATIONS

● Cardiff Metropolitan University, UK Feb 2015 - Mar 2017 B.A (Hons) Business Studies

● Skills city -IN4Group UK Feb 2024 - May 2024

Data Analytics

KEY COMPETENCIES AND TECHNICAL SKILLSA

● Data analysis and data insight skills

● Requirement gathering (functional and nonfunctional requirements)/documentation.

● Stakeholder management/interpersonal skills

● Experience in use of these systems: World Check, Orbis, LEI, Cap IQ, D&B, FCA website Lexis- Nexis, Nasdaq, Dodd-Frank Act, SEC, IAPD, CIMA (Cayman Island Monetary Authority, ALACRA screening system, etc.

● Intermediates excel user.

● Good numeracy skills: critical thinking and using logical reasoning for problem solving

● Ability to work under pressure whilst maintaining good quality and achieving target

● Excellent communication skills.

● Efficient and effective administration skills

● Good attention to details

● Microsoft Office Suite

References

Available on request

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