Beverage Manager Customer Service

Vicky Valenzuela

San Jose, CA 408-***-**** *******@*****.***

Food and Beverage Manager Catering Specialist

Professional Summary

Accomplished Food and Beverage Manager with extensive catering experience, proven success in event planning, and a track record of revenue growth. Adept at leading teams, enhancing customer satisfaction, and optimizing operations. Expertise in menu development, vendor relations, and high-volume catering execution. Passionate about delivering exceptional dining experiences while ensuring efficiency and profitability.

Core Skills

Catering Operations & Logistics Banquet & Event Planning Vendor & Client Relations

Menu Development Budget & Cost Control Customer Experience Enhancement

Contract Negotiation Marketing & Revenue Growth Team Leadership & Training

Technical Skills

Mac/PC, Micros, Toast, Aloha, POS System, Caterease, Flex Catering, Total Party Planner, HotSchedules, Microsoft Excel, Outlook, WebEx, Microsoft Teams, Zoom

Professional Experience

Director of Catering

Faz Restaurant – Pleasanton, CA October 2011 – May 2016

• Led and managed all catering operations, overseeing large-scale events and corporate functions.

• Developed custom menus, coordinated logistics, and ensured top-tier customer service.

• Negotiated contracts with vendors, increasing profitability and expanding clientele.

• Managed catering staff, ensuring seamless event execution and customer satisfaction.

Food and Beverage Manager

Compass Group – Intel - Santa Clara, CA June 2017 – January 2021

• Managed food and beverage operations for corporate dining, overseeing catering services.

• Supervised kitchen and service teams, maintaining high standards of quality and efficiency.

• Collaborated with corporate clients to design catering solutions for meetings and events.

• Streamlined operations, improving service speed and customer satisfaction.

Marketing Sales Manager

KRTY Country Music Radio – San Jose, CA February 2021 – August 2023

• Developed and implemented marketing strategies to promote catering and hospitality events.

• Established partnerships with local vendors, enhancing event offerings and revenue streams.

• Managed sponsorships and promotional campaigns, increasing brand visibility.

Trainer/Bartender/Server

Brinker International (Chili’s) – San Jose/Santa Clara, CA June 1998 – Present

• Provided excellent customer service in high-volume food and beverage environments.

• Trained new employees, ensuring adherence to company standards and best practices.

• Assisted with event and catering services, coordinating logistics and execution.

Education & Training

Diploma – Culinary Arts, Hospitality and Management Program

Adrian C. Wilcox High – Santa Clara, CA 1998

Certificate – Culinary Hospitality Management

Mission College – Santa Clara, CA 2000

AA – Business/Criminology

Heald College – Milpitas, CA 2007

AS – Business/Criminal Justice

Heald College – Milpitas, CA 2011

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