Class A Program Manager

Sesma V.

**** ****** *** · Woodland Hills, CA ***67 · 310-***-****

********@*****.***

Objective:

I am seeking a position that will give me the opportunity to utilize my leadership and communication skills to help maximize the growth of a company, while also providing a challenging place that allows me to continue to grow.

Skills:

Great communication skills, detail orientated, organized, able to train and motivate staff, expand employees mindset, strong management techniques & project and reach monthly sales target.

Very creative, outside thinker, great sales record, self motivator, great leadership, able to lead a team, and bilingual in Spanish and English.

Administrative skills includes: MS Office, outlook, sametime, BPICS 500, cats web, zoom, cloud software programs.

Specialize in Marketing, FB, Snap, IG, and building business relationships. Experience:

SES Management Group, Inc.

August 2017- March 2023 Contract Program Manager/ Vice President Los Angeles, CA

Train and developed associates in all aspects of client relations, applicable job functions, and the sales and marketing process.

Tracked associates progress by setting monthly and quarterly targets and implement team strategies to surpass team goals.

Trained and consulted with clients in person and via zoom.

Developed new curriculum and revised as needed for students learning credit repair.

Developed job descriptions and interview candidates for various positions.

Developed new corporations with the state and handled, communicated with the starting founders of companies and built business relationships with new companies.

Creating SOPs and manuals for staff as well as trained and role played to make sure roles and duties were being met on a monthly basis.

Closed deals and made sure staff was hitting quotas.

In charge of sales process, as well as marketing, FB, IG, Snap, Craigslist leads, etc.

Taught and created presentations on business credit, regular credit, funding, financial gains and losses.

Offered clients products such as repairing their credit, business funding, personal funding lines of credit, taxes, corporations LLCs, Corporations and S-Corps. PHP Agency/ WFG

September 2009- September2019 Director/Trainer/Manager Northridge, CA

Educated families/small business owners on basic financial principles. Developed 20-30min presentations in variety of different organizations, schools i.e. Pierce College, CSUN, YMCA, hospitals i.e. Northridge etc.

Hired, trained, and developed new associates to own and operate their own financial services branch.

Provided ongoing training for associates in areas of marketing, the sales process, products, and business development.

Set and met weekly, monthly, and quarterly sales goals with team of 20-30 associates and implemented strategies to surpass goals on a consistent basis.

Offered clients products such as life insurance, index annuities, debt settlement, and merchant services.

Planned and instructed weekly orientation class on business system for 20-35 new associates. Home Sweet Home Realty/ Law offices of New Horizon and Associates July 2008- August 2010 Consultant/Manager Tarzana, CA

Negotiated and processed loan documents to mortgage corporations for review and approval of clients and also negotiated loan modifications, loans, and short sales.

Reviewed financial paperwork, consulted and advised clients of the best solution to fit their needs.

Assisted with bankruptcy needs such as translating information and assisting attorneys with the documentation of bankruptcy filings.

Created proposals for clients based on their loans being with Fannie Mae or Freddy Mac and collected payments for client and ensured docs were signed and processed.

Trained new agents and managed a telemarketing room to ensure we achieved our weekly sales targets. 3M Pharmaceuticals

April 2006- March 2008 Validation Quality Control Administrator Northridge, CA

Reviewed documents i.e. protocol, discrepancy reports, quality agreements, and made sure documents met quality needs (FDA requirements.)

Entered, and retrieved information on access database. Also managed projects to ensure projects stayed within given time frame.

Created quality reports, annual production reports (APR’s), weekly customer commitment reports, power point presentations, certificates for new associate’s completion of courses, and training documents.

Answered multi lines with customer service, customer complaints and filed necessary documentation. Reviewed SOPs and updated GMP’s.

Assisted in building a quality team for the organization to have a well equipped department to review documentation for engineer’s assignments.

We Connect – Verizon Wireless

July 2004- Mar 2006/ General Store Manager Woodland Hills, CA June 2008- Aug 2008

Responsible for selling phones and accessories, as well as up selling customers on existing price plans; assisted clients on a wide range of sales and services.

Hired, trained and developed staff while managing three locations in Burbank, Thousand Oaks, and Woodland Hills.

Developed and taught trainings on how to be prolific sales agents, and ensured we hit targets every month. Regularly surpassed sales targets selling 200-300 phones every month.

Reviewed and managed inventory, loss prevention, ordering phones, daily sales, deposits telemarketing, promoting, new sales events, scheduling, opening/ closing of stores in various locations. Education:

Cal State Northridge- June 2012 Bachelor of Science- Business Management (IP) Los Angeles Pierce College- June 2008 Associates- Liberal Arts & Criminal Justice Los Angles Job Corps- August 2002 General Education Diploma

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