Service Representative Customer
Resume:
Nichol Goodfellow
Reliable, Punctual, and Hard-working,spontaneous, people pleaser and go getter.
Taylorsville, UT 84129
****************@*****.***
I'm currently available for full time or part time employment. I'm able to start immediately. Authorized to work in the US for any employer
Work Experience
Member Service Representative/Remote
The Bowen Group - Taylorsville, UT
September 2022 to November 2022
1. Received incoming calls from Veterans or family members and would assist on routing them to the correct departments.
2. Assist callers with online application or website 3. Help them navigate their online accounts
Member Service Specialist/Remote
HealthEquity, Inc. - Taylorsville, UT
August 2021 to March 2022
Answer questions about HSA, FSA and transit accounts. Assist member with access to on-line portal. Take contribution payments. Educate members on what is a qualified medical expense. Problem solve and trouble shoot problems and discrepancies.
Homemaker
In My Home - Taylorsville, UT
October 2020 to July 2021
Due to the COVID virus I decided to look for remote work once the Governor lifted restrictions. Currently looking.
Customer Service Representative
Maximus - Taylorsville, UT
March 2020 to September 2020
• I was taking inbound calls to enroll consumers in health insurance as the affordable care insurance. It was for the affordable cares act that was set up with our last president.
• I would assist in any problems that arise or get them to the correct department.
• I would help them determine if their premium tax credit was removed for not sending in correspondence on time.
• Help them file an appeal to see if they can get back their premium tax credit.
• Assisted them in finding a health insurance plan for them or their family's needs.
• de-escalate difficult situations
Customer Service Representative/Call Center
Black Turtle Services - Sandy, UT
November 2019 to February 2020
• I assisted customers in enrolling in medical benefits and assist them in pick out a suitable health plan to meet their medical and financial needs.
• I was taking inbound calls to enroll consumers in health insurance as the affordable care insurance. It was for the affordable cares act that was set up with our last president.
• I would assist in any problems that arise or get them to the correct department.
• I would help them determine if their premium tax credit was removed for not sending in correspondence on time.
• Help them file an appeal to see if they can get back their premium tax credit.
• Assisted them in finding a health insurance plan for them or their family's needs.
• de-escalate difficult situations
Customer Service Representative
Yessio LLC - Midvale, UT
September 2019 to November 2019
Help customers with questions on account
• Managed client records
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries.
Customer Service Representative Maximus
Maximus - Sandy, UT
October 2018 to August 2019
• Help consumers sign up for healthcare and pick a health care plan.
• Answer payment questions and assist on giving them information on appeals if needed and determine if I need an authorization to speak to someone who's a non-member. Customer Service Representative/Call Center
Teleperformance - Salt Lake City, UT
March 2018 to September 2018
• Answer incoming calls and assist customers with questions and billing on their accounts.
• Assist in helping with getting accounts and loans on military accounts.
• Resolve customer issues and complaints.
Machine Operator
Lithoflexografics - Salt Lake City, UT
May 2014 to March 2017
• Run a rewind machine, cut cores, box, count, and get orders done. CSR - Customer Service Representative
C3 Connections/Humana - Salt Lake City, UT
October 2011 to February 2012
• Answer incoming calls from customers and answer their questions about their medical benefits and also to set up new customers with a medical plan.
Office Assistant/Recruiter/Dispatch
Transport Design Inc. - Salt Lake City, UT
July 2008 to August 2011
• Interviewed new drivers for recruiting.
• Assisted in dispatching drivers for their loads (long haul and local)
• Scheduled deliveries for the office as well as drivers.
• Answered phone calls and routed calls to correct individuals (multiple-line)
• Assist in DOT regulations and made sure the drivers daily logs were entered correctly.
• Helped drivers in getting DOT drug/alcohol testing scheduled and dispatched them to our office. Education
High school diploma in Business Ethics
Kearns High School - Kearns, UT
September 1985 to June 1989
Skills
• Call Center Environment, IVR (10+ years)
• Customer Support, Relations, and Service (10+ years)
• Microsoft Word, Excel, Outlook, Office, and Powerpoint (10+ years)
• Cash Handling, Front Desk, Recruiting and Dispatch (10+ years)
• Computer Skills, Data Entry and Typing (45 wpm) (10+ years)
• Visio, Zendesk, CRM Software, Live Chat, Outlook, Gmail (10+ years)
• Communication Skills, Writing Skills, Multiple Phonelines, Writing Skills (10+ years)
• Customer Service, English-Speaking, Medical Terminology (10+ years)
• Problem Resolution, Troubleshooting, Problem Solving, Conflict Management, Technical Support (10+ years)
• Operating Systems, Network Support, Help Desk (10+ years)
• Team Work
• Desktop Support
• Computer literacy
• Basic math
• Phone etiquette
• Sales
• Time management
• Administrative experience
• Customer service
• Microsoft Office
• Customer support
• Windows
• Typing
• Communication skills
• Microsoft Outlook
• Microsoft Excel
• Microsoft Powerpoint
• Workday
• Pet care
• Animal care
• Jira
• Google Docs
• Google Suite
• Linux
• Java
• LAN
• E-commerce
• Data entry
• Clerical experience
• Outbound sales
• Telemarketing
• English
• Microsoft SharePoint
Certifications and Licenses
First Aid Certification
Assessments
Verbal communication — Highly Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
April 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Call center customer service — Highly Proficient
February 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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