Change Management Executive Assistant

Meghan R. Gonzalez

San Diego, CA 419-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and results-driven training expert with over 20 years of experience in designing, delivering, and evaluating specialized programs for the U.S. Marine Corps and the Department of Veterans Affairs. Proven track record in developing and administering comprehensive virtual and in-person curricula for adult learners, utilizing deep expertise in Instructional Design and Adult Learning Theory. Skilled in creating engaging training solutions that foster knowledge retention and drive professional growth. Experienced in facilitating interactive sessions for diverse audiences—from junior staff to executives—on crucial topics, including ethics, resiliency, education benefits, change management, and transition assistance. Highly proficient in assessing program effectiveness, measuring outcomes, and implementing continuous improvements to optimize training impact and learner engagement. Additionally, I am adept in executive assistant roles, bringing strong organizational skills and efficiency to support high-level executives seamlessly. Available immediately.

• Strategic Problem Solver

• Detail-Oriented

• Process Optimization

• Stakeholder Engagement

• Program Development

• Training & Facilitation

• Public Speaking

• Communication

• Team Building/Collaboration

• Client Relations

• Microsoft Office Suite

• Quality Assurance

PROFESSIONAL EXPERIENCE

Remote (Home Office) – Escondido, CA at Aptive Resources 04/2024 – 03/2025 PRODUCER/TRAINING MANAGER/PROGRAM ANALYST

Experienced in leading structured change management efforts within VHA’s complex healthcare modernization initiatives. Skilled in applying the Prosci methodology to standardize change processes, enhance adoption, and drive organizational success. Proven ability to support enterprise-wide transformations, including electronic health record (EHR) deployment and High Reliability Organization (HRO) initiatives. Adept at fostering a change-capable culture through clear communication, executive engagement, and project management, ensuring sustainable and scalable improvements.

• Coordinated and produced 3-day Change Management training classes and certified VHA Change Practitioners based on the Prosci Change Management Framework.

• Managed all training logistics, including class rosters, IT platform setup, troubleshooting technical issues, and rescheduling participants and trainers to ensure seamless course delivery.

• Provided administrative and IT support during Change Practitioner Training, assisting with exercises, breakout rooms, and participant engagement on VA-approved platforms.

• Create and manage program roadmaps, including forecasting, scheduling, and measuring outcomes to meet performance goals.

• Oversaw pre- and post-training activities, including participant feedback, project applications, and invitations to the VHA Change Management Community of Practice to foster ongoing engagement.

• Build strong partnerships with VA clients and cross-functional teams to deliver meaningful change and transformation outcomes.

Naval Base San Diego – San Diego, CA at Calibre Systems Inc. 11/2020 – 03/2024 MASTER BENEFITS ADVISOR/MASTER TRAINER/QUALITY AND TRAINING TEAM SUPPORT Delivers coaching, internal evaluations, and virtual instructor-led training through Adobe Connect and MS Teams. Supports personnel across the West and East regions, including Europe and Asia. Leads New Hire Training (NHT) by managing schedules, updating training materials, overseeing classroom activities, facilitating structured small-group practice, proctoring exams, and providing real-time feedback. Serves as a Master Trainer, certifying new personnel in alignment with company policies and procedures. Conducted over 300+ 6.5-hour VA Benefits and Services workshops for transitioning service members and helped organize and facilitate over 6 New hire Training sessions. Committed to a customer-centric approach, offering in-person and phone consultations to service members, spouses, domestic partners, surviving spouses, and dependents on VA benefits.

• Executed implementation of Benefits Advisor Refresher Training Library. Provides quarterly training curriculum via Microsoft Stream and Microsoft Forms for 288 personnel and operational leadership to meet established goals and Meghan R. Gonzalez

San Diego, CA 419-***-**** *********@*****.*** objectives supporting the Veterans Benefits Administration project initiatives.

• Revamped Operational Development for East and West Area Leadership. Designed over ten PowerPoint presentations for Master Advisors to deliver to all new hires within 90 days of the onboard date.

• Point of contact for the curriculum input form. Reviewed over 650 curriculum submissions, researched, organized, and vetted for relevancy and accuracy. Escalated identified recommendations with credible sources to QTT and Ops for review/approval and delivery to the VA curriculum team for implementation.

• Coordinated travel logistics as needed to support transition activities across multiple locations.

• Led transition activities supporting the VA, including VA Benefits and Services Briefings, one-on-one engagements, pre-separation counseling, Military Life Cycle (MLC) events, Capstone events, and warm-handover support.

• Provided subject matter expertise in training, logistics, policy, data management, and program controls to enhance transition support services.

• Supported the Site Lead with staffing, event management, and logistics to ensure seamless program operations.

• Ensured integrated and proactive communication, quality management, and risk mitigation practices. Camp Foster Marine Base & Naval Base San Diego – GBX & Evoke Consulting 07/2015 – 03/2020 VETERANS AFFAIRS (VA) BENEFITS ADVISOR/SENIOR BENEFITS ADVISOR Facilitated over 200+ 6.5-hour VA Benefits and Services workshops for transitioning service members. Customer-centric provides face-to-face/phone appointments for service members, spouses, domestic partners, surviving spouses, and dependents about VA Benefits.

• Facilitated Military Life Cycle events for spouse transition seminars and 2-day education workshops, led seventy-two capstone events, and eased warm-handover support for five homeless veterans.

• Coached two Site Leads for evaluation certification for quality assurance evaluation.

• Adapted training to installation population requirements and spearheaded client interaction for Marine Corps, Navy, Coast Guard, Air Force, and Army personnel and family members.

• Participated in weekly Site Lead meetings to discuss updates, challenges, and best practices.

• Executed quality management activities to maintain program consistency and effectiveness at military installations.

• Managed post-event data collection activities to evaluate training impact and participant outcomes.

• Managed the planning, execution, and data collection for large events, ensuring timely reporting and follow-up.

• Applied adult learning theory to design and deliver high-impact training programs United States Marine Corps – United States 12/2003 – 04/2014 ADMINISTRATIVE ASSISTANT/MANAGER/EXECUTIVE ASSISTANT Managed and coordinated training programs for over 5,000 Marines throughout my time in the Marine Corps. Served as the primary liaison for command communication, operational inquiries, and mission-critical deliverables, ensuring seamless administrative support for 10,000 personnel. Oversaw training data collection and readiness reporting, providing senior leaders with monthly Status of Training updates on technical qualifications and career progression. Briefed executive leadership on command readiness, training compliance, and professional development metrics, ensuring alignment with Marine Corps standards and mission objectives. Expert in calendar management, meeting coordination, correspondence, and operational planning to enhance unit efficiency and effectiveness.

• Oversaw training records management, ensuring compliance with electronic records regulations and maintaining data integrity.

• Developed and implemented operating instructions and inspection checklists to identify deficiencies and enhance operational readiness.

• Coordinated training logistics, scheduling, and administrative processes to support mission readiness for a large workforce.

• Created and maintained Standard Operating Procedures (SOPs) to ensure consistency and compliance. Meghan R. Gonzalez

San Diego, CA 419-***-**** *********@*****.***

• Led leadership and skills development sessions while managing onboarding and out-processing for over 1,000 personnel across multiple units, ensuring a smooth transition and operational readiness.

• Developed robust organizational, problem-solving, and communication skills through real-time decision-making in high-pressure environments.

• Managed executive calendars and schedules, facilitating seamless coordination of high-level meetings and events.

• Served as the primary point of contact for executive correspondence, office scheduling, and official communication.

• Provided administrative support, including responding to over 250 weekly requests, tracking suspense, and ensuring the timely execution.

• Assisted in preparing reports and briefings, delivering critical updates and insights to senior leadership. EDUCATION

Master of Science in Designing Instructional & Educational Technology, National University, LaJolla, CA (Est 2025) Bachelor of Science in Organizational Leadership, National University, LaJolla, CA 2024 Certified Prosci Change Practitioner, Certified 2024 Training the Trainer Certified, Calibre Systems Inc, 2021 Certified Virtual Facilitator, Calibre Systems Inc, 2021

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