Operations Manager Project Management

I’m

Esther Abatan

Houston, Tx ***** 410-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-technology. To successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed worth ethic. Operations Manager with five years of experience in strengthening compliance, improving processes, and elevating output, quality, and customer satisfaction.

Extensive knowledge of process optimization and data analysis. Counted on to manage challenging clients and does so through a positive approach, consistent encouragement, and a focus on helping others. Project Management Scrum & Agile Program Development Customer Engagement Process Improvement Customer-Focus Relationship Building Training Complex Communication Professional. Integrity Business Acumen Strategic Planning Regulatory Compliance OPERATIONS MANAGER 03/2022 to 01/2025

Amazon

• Detecting, investigating, and remedying discrepancies in sales across FCs

• Setting and implementing performance standards across all FCs

• Ensuring employees observe company protocols and collaborate with other Area Managers to ensure operations are consistent across board

• Performing oversight function by traveling to stores to conduct on-site supervision

• Preparing and presenting status reports to senior management of progress and pitfalls

• Managed over 180 employees per day, and increased customer obsession by 12% in the FC.

• Saved the company approximately over $1 million by posting hourly inferred time and giving weekly report on time theft.

• Improved Quality by 25% through creating classes to help associate improve their quality and removing barriers.

• currently offered Promotion to a L6 role after 1 year with the company.

• Increased company savings by 9.8% through corporate consensus-building and cross-functional geographical team coordination and development.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• worked hand in hand with safety team to reduce safety incident by 12% in the FC at amazon within a year of being employed.

MANAGER 03/2019 to 03/2022

Bath And Body Work Gaithersburg, MD

Executes business strategies and identifies opportunities that drive sales, increase customer satisfaction, and expand store traffic.

Executes business strategies and identifies opportunities that drive sales, increase customer satisfaction, and expand store traffic.

Manages scheduling, talent acquisition, training and development of 34 store team members. Assistant

Cross-trained existing employees to maximize team agility and performance. WORK HISTORY

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• Maximized performance by monitoring daily activities and mentoring team members.

• managed over 25 employees per day

CUSTOMER SERVICE SPECIALIST 05/2021 to 02/2022

Ikea US Retail

• Worked with team members to provide better customer service

• Ensured logical solutions to customer issues were rendered by appropriate personnel

• Maintained a positive, empathetic, and professional attitude toward customers

• Kept records of customer interactions, transactions, comments, and complaints for efficient records of solutions CERTIFIED MEDICATION TECHNICIAN 11/2019 to 12/2021 Quantum Leap Incorporate

• Coordinated with nurses to assist patients with their day-to-day living, and medications

• Prepared and presented detailed reports of daily activities to the team and organization at large

• Respond to clients' emergency call signals, to easily identify patient needs

• Efficiently delivered routine medications to patients. PROFESSOR'S ASSISTANT 09/2019 to 05/2021

Morgan State University

• Collaborated with the Professor to create technology-based learning materials which improved the knowledge base of students

• Conducted research to analyze large volumes of data

• Prepared, recorded, and presented reports on lecture documents through independent study research

• Typed and communicated newsletters centering departments to keep all students up to date with issues and events regarding their education

• Attended meetings during the absence of the chairperson to take down minute minutes, identify students' issues and develop solutions.

LEGAL INTERN 08/2018 to 08/2019

Hamlin Legal

• Conducted independent research on a variety of criminal cases

• Created and organized summary reports for case attorneys

• Participated in client interviews and learned about daily affairs in the legal field EDUCATION Bachelor of Science Political Science, Psychology 05/2021 Morgan State University, Clara I. Adams Honors College, 1700, E Cold Spring Lane Baltimore MD

• Honoree of the clara I. Adams Honor college

• Dean's List 4 consecutive semesters toward graduation.

• Awarded the president's award for exceptional creative achievement.

• The clara I. Adams Honor College Member

• Elected to vice president for ASO (African Student Organization in year 2020 to year 2021 CERTIFICATIONS • Cloud Practitioner, AWS

• Safe Scrum Masters certification

• CMT - Certified Medication Technician

• EMT - Certified Emergency Medical Technician

ADDITIONAL INFORMATION

• AWARDS/HONORS/ CERTIFICATIONS, 5 x Deans List Honors College AWS Certified Cloud Practitioner safe ScrumMaster Certification, Agile and Agile Scrum

• Microsoft Internet Explorer

• IBM SPSS Statistics

• Public Speaking

• Project Management

• Microsoft Windows

• Project Development

• Project Planning

• Safety Protocols

• Sprint Planning

• Presentation Skills

• Agile Principles

• Scrum Processes

LANGUAGES

English

Native or Bilingual

yoruba

Native or Bilingual

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