Administration/ Project Management/ Public Relations

NOUR SALIM MOETASSEM

Email: *********@*******.***

Tel+974********

Doha, Qatar

OBJECTIVE: High growth-oriented, high standards of quality and precision. SYNOPSIS: diligent, multitasking, and result-oriented professional 19 years of experience.Proactive, pragmatic, proven managerial acumen. Excellent communicational, and time management skills. Analytical thinking, problem solving. EXECUTIVE SUMMARY

ISO9001 professional in quality management processes and improvement procedures, operational excellence, engineering design processes, process improvement methodologies, project management PMO, customer experience, business development & analysis, media, marketing and public relations. KPIs, strategic planning,matrixes, business plans PROFESSIONAL EXPERIENCE:

Publicity Manager (Public relations & Communications Manager) AlKhaleej Engineering & Industrial Consultancy KEIC: SEP-2020-JAN 2024 Public relations, stakeholders dealing with Public Works Authority PWA (Ashgal) projects, PR management plan, resolving complaints, project management, site visits, photos & and videos, consultancy on contractor and sub-contractors, social-media, mobilization of resources of top mega projects underway in Qatar in infrastructure and road improvement. Project Specialist – CPMO Corporate Management Office -MD Office – PHCC (Primary Health Care Corporation): JAN2020- JUL2020

Managing PHCC projects, developing communication and change management plans, status, statistical & progress reports, PCR monitoring, NPI New project Initiation, NPP New project process, project management tools & software’s, policies & procedures, proposals, working alongside staff to oversee projects, handle quality management issues & operational excellence, rectifying problems, project budgets, budgets utilization, risk mitigation. Enterprise and Employment Programs Manager- Silatech : Jun 2018- Dec2019 International development organization spearheaded by her highness Sheikha Mozah Bint Nasser, project management sustaining business enterprises, effectiveness of Programs and Policies research and exploring entrepreneurship and economic opportunities. Promoting job creation and HR employment, learning and development, technical assistance and capacity building, enabling access to capital and markets and participation in economic and social development. Partnerships and alliances with worldwide organizations. Mobilizing needed resources and launch innovative programs. Proposals to assess and meet a target of partnership projects. financial strength, budgeting, evaluation reports, microfinancing, small and medium enterprises-funding, fundraising . High level abroad business trips . Customer Experience Manager –Centre for customer experience and staff engagement- Hamad Medical Corporation: May 2017- Jun 2018

Best levels of quality service, process improvement, strategic planning,problem solving,satisfaction level analysis and dashboards, staff engagement and customer experience,staff recognition, resolving complaints, comments, general enquiries and dealing with compliments and surveys. Leading a fully-fledged team of staff at center facilities. communicating media alerts. streamline business system. Quality assurance & complaint investigation. Train the trainer, leading & motivating staff.

Branch Operations Manager (Barwa ) Dukhan Bank Qatar : OCT 2011 – April 2016:

• IBQ merge with Barwa Bank

Heading and managing highly active branch, day to day operations. Maximizing profit and sales of high-volume branch by widening customer base, optimizing external customer satisfaction, ensuring professional business development

Complying with ISO9001 quality management standards (QMS)

Working as a VP developing investment solutions & customer base

Auditing and controlling sales and operations, being alert to operational risks and anti-money laundry. Heading bulk of cash, foreign currencies and custodies. Approving customers finances and applications .Branch manager,covering shortages. Branch was emerging and developing, building up procedures and policies.

Internal Procedure and Policies in operations and QCB/External Audit recommendations

Managing cash requirement . Controlling bank vault. Surprise checking. Branch Operations Manager International Bank of Qatar IBQ (Al Yusr): May 2010 – OCT 2011:

Audit requirements, operations. Leading front line team (service & sales ) maximizing sales and efficiency. Main vault and branch custodies, tellers and customer service, liaising with civil defense.

Customers complaints. Cross selling banking products. Attracting products that help ALCO asset/ liability committee. Automated Banking Clearing Cheques. Coordinating staff HR issues. focal point of internal services and suppliers’ provisions

Process improvement & operational excellence

Relationship Manager Corporate Banking HSBC Bank Middle East Limited (Amanah): March 2008- May 2010

Corporate banking portfolios, cooperating with corporate credit risk departments, analyzing companies’ portfolios.

Corporate Islamic facilities that is taking place in HSBC Qatar

VP,Investment & wealth management

Micro finance tools, MSMEs,SMEs,MFIs, studies and researches. Raising up analytical financial credit proposals, spreadsheets. Financial analysis to evaluate impact of choices. Reviewing balance sheets, income statements, cash flows, projections, provisions. Marketing corporate services and branding. Working with offshore banking and international banking unit

Maximizing corporate base and expanding new relationships .Making decisions with profound implications for the well- being of individuals, corporations.

Coordinating with cash management and HSBC Business banking department. Customer Service Manager HSBC Bank Middle East Limited: 2 007 - MA R 2008

Highest levels of quality personal financial services. Arranging projects, meetings and campaigns. Leading and motivating a team to provide best service and maximize product sales and profits. Controlling business target plan, sustaining future competitiveness, developing process. Control, internal business processes. Providing leadership and direction in creating sustainable workforce. VP, develop client relationships &win new clients for the bank.

HSBC Bank Middle East Limited 2002-2007

April 2007: incentive trip of HSBC to Greece awarded for excellent performance 2006: Supervisor VIP customer service: Customer service, negotiation skills, investment, financial advice. Status personal banking advisor (VIP customers)

2005: Customer service in Personal Banking and floor walker (quick service delivery supervisor) handling improvement of process & making sure operations are excellent. Network Services Centre NSC officer: Processing operational requests of personal and vehicle loans OCT 2004: Translator and administrative officer: Translation of business and legal documents. Managing personal immigration issues of staff. Assistant to Operation Centre Manager. Aug 2004: Grindlays bank International Bank of Qatar IBQ, Inward Clearing Officer in the Electronic cheques June 2002: Trainee in Standard Chartered Bank. Credit and Collections departments in consumer banking. EDUCATION

UNIVERSITY OF QATAR DOHA QATAR

MBA: Master’s degree of Business Administration. GPA:3.65/4 Management, Accounting, Marketing, Finance, Corporate finance, Statistics, Economics, Management Information

,Operation Management, International Business, Strategic Management, E-Business, Total Quality Management, Management of Human Resources, International Trade and Finance and Others. UNIVERSITY OF QATAR DOHA QATAR

Bachelor Humanities and Social Sciences College Excellent University Degree (Distinction) Qatar Amiri Scholarship, GPA:3.65/4

Study of all the fields university graduation requirements and English Literature/Language and its history. High School (99%)

TOEFL Score of 587 accredited at Qatar University TOEFL Preparation course at American Education Centre: In cooperation with Capital University, USA. TOEFL Preparation course at Arizona English Language Centre. French Elementary 6 levels studies (French cultural center) MAJOR AWARDS & ACCOMPLISHMENTS

Stars of excellence Award from Hamad Medical Corporation.

HSBC Shukran awards

Barwa CEO’s appreciation for winning the prize of staff of the month.

Setting up retail new banking brand Barwa Bank.(Now Dukhan)

Collaboration /cooperation with Qatar charity

Training &Seminars Attended:

• Many trainings related to each experience domain

Treasury and Foreign Exchange course conducted by HSBC in Dubai

Introduction to Credit, Engaged Manager Program, Achieving Customer Service Excellence and Introduction to People Management. Trade Finance Workshop . Islamic Sharia banking with Bait Al Mashoura.

IT SKILLS : MS Office suite, financial packages and the Internet applications. Microsoft office programms (Desktop applications, one drive for business, server applications :SharePoint, skype for business, and online services. Operating Systems:

Cambridge International Diploma- at Al Attiya Computers and Technology LTD. In(Microsoft Windows2000,Microsoft Word2000, Microsoft Excel2000, Microsoft Internet Explorer 5.0, Microsoft Powerpoint2000, Microsoft Access2000). ERP, SAP. Windows XP Applications: LOTUS Notes, outlook email, Microsoft Office (Word, Excel, Power Point, outlook), Research- Lingo (Linear Programming Package)

Languages Known: Arabic,English, French. Personal: Date of Birth:3-01-1982, Nationality: Palestinian, wife of Qatari, mother of Qatari kid

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