Business Analyst Customer Service
Resume:
DAISHA
GOODWIN
DAISHAGOODWIN@GMAIL
.COM
Visalia, CA 93277
Experienced CUSTOMER SERVICE INTAKE REPRESENTATIVE with over 5 years of experience in HEALTHCARE. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Amazon - LEVEL 2 LEARNING AMBASSADOR
VISALIA, CA • 12/2021 - 09/2022
SHUGAWALLS CLEANING SERVICE, LLC - Housekeeping
Supervisor
VISALIA, CA • 09/2020 - 12/2021
WORK HISTORY
Created, collected and recorded data on student
progress to determine next steps for student success.
•
Offered feedback to other providers to effectively address students' needs.
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Supported interaction between students during group work activities using guided conversation.
•
Motivated students to learn new content and complete assignments to earn proper employment training.
•
Worked with Associates to determine appropriate level of support for Onboarding students.
•
Collaborated with Associate Supervisors to monitor progress of students and adjust instructional strategies to meet specific needs more efficiently.
•
• Increased customer satisfaction by resolving issues Handled 20+ calls per day to address customer inquiries and concerns
•
• Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
•
• Trained and mentored all new personnel to maximize SKILLS
Dependable and
Cooperative
•
• Software Languages
• Quality Assessments
• Written Documentation
Customer Identification and
Qualification
•
Policy and Procedure
Enforcement
•
Positive Reinforcement
Methods
•
• Special Needs Support
Strong English Language
Skills
•
• Personalized Support
• Information Technology
• Adaptability and Flexibility
• Health Code Compliance
• Professional Relationships
MERIT AMERICA
ONLINE • Expected in
12/2022
CERTIFICATION : Information
EDUCATION
quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Adhered to safety protocols by enforcing proper
equipment usage.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports and other business documentation.
• Implemented new cleaning processes and team
strategies to reduce necessary man-hours by 20-30 Hours per week.
• Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
IGO MEDICAL GROUP - PHLEBOTOMIST/Laboratory
Technician/Office Floater
La Jolla, CA • 07/2011 - 01/2015
• Performed routine lab and department maintenance to keep area clean and orderly.
• Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
• Documented information by maintaining daily logs and equipment record books.
• Trained new associates in laboratory procedures and standards.
• Logged patient information and recorded results into system.
• Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test
• Interpreted and documented results of tests into active databases and communicated results to internal
customers.
• Calibrated and maintained instruments to keep
equipment fully operational.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Processed patient specimens according to priority and documented results.
Technology
Sullivan And Cogliano
Training Centers
Hialeah, FL • 04/2015
Associate of Arts : MICROSOFT
OFFICE SPECIALIST
Visalia Adult School
Visalia, CA • 04/1995
Associate of Arts : MEDICAL
OFFICE
PROCEDURES/PHLEBOTOMY/M
ED TERMINOLO
• Functioned as primary data generator to record and calculate data and sign assay sheets.
• Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.
• Supported laboratory staff with advanced
troubleshooting, resolving complex problems and
helping with special projects.
• Reviewed patient records for accuracy and
completeness
• Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
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