Customer Service Data Entry

RIDHI MITTAL

**** ********* **, *****, ** V*C *C*

Phone: +1-604-***-****

Email: *****************@*****.***

PROFESSIONAL SUMMARY

Experienced and compassionate Education Counsellor and Customer Service Professional with over 4 years of experience in student support, academic advising, and retail service. Proven ability to manage staff, resolve customer issues, deliver exceptional service, and assist students through educational and career pathways. Adept in MS Office, team coordination, and maintaining high workplace standards. Fluent in English and well-versed in both Canadian and international education systems.

KEY SKILLS

● Academic and Career Counselling

● Customer Service and Complaint Resolution

● Student Engagement and Support

● Staff Training and Scheduling

● Data Entry and Record Management (Excel, Access)

● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

● Inventory Control and Stock Management

● Team Leadership and Coordination

● Workshop and Presentation Delivery

● Strong Interpersonal and Communication Skills

● Flexibility for Early Morning, Weekend, and Holiday Shifts PROFESSIONAL EXPERIENCE

Education Counsellor

The Shanaya Education, Barnala, Punjab, India

July 2020 – November 2024

● Provided one-on-one academic counselling to students regarding course selection, university admissions, and career planning.

● Maintained student records and application data using Excel and Access.

● Delivered presentations and workshops on resume building, interview skills, and career pathways.

● Assisted with documentation and the post-secondary application process, including visa guidance.

● Stayed updated with trends in education systems, scholarships, and post-secondary requirements.

Customer Service and Store Assistant (Part-Time)

Radhe Home Bakery, India

July 2020 – February 2025

● Coordinated front, middle, and back-of-store operations to ensure smooth daily functioning.

● Delivered high-quality customer service, resolved complaints, and ensured customer satisfaction.

● Trained staff, created weekly schedules, and supervised workflow.

● Monitored stock levels and ensured timely replenishment for each shift.

● Maintained cleanliness and quality standards as per company policies.

● Worked flexible hours, including early mornings, weekends, and long weekends.

● Reported daily operations and updates directly to the store manager. EDUCATION

Bachelor of Education (B.Ed)

Asra College, Bhawanigarh Road, Punjab, India

July 2018 – June 2020

Master of Science (M.Sc.) in Chemistry

M.M. Modi College, Patiala, Punjab, India

July 2015 – June 2017

Bachelor of Science (B.Sc.) – Non-Medical

Government Ripudaman College, Nabha, Punjab, India July 2012 – May 2015

CERTIFICATIONS

● Completed 45+ days of supervised classroom teaching as part of Bachelor of Education program

LANGUAGES

● English – Fluent

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