Customer Service Project Management

Dean General

**** **** **** **.

Glen Burnie, MD 21060

Mobile: 301-***-**** Email: *************@*****.***

Professional Summary

Experienced management professional with a strong background in project management, process improvement, and leadership across various industries. Skilled in organizational development, decision-making, and problem-solving. Extensive experience in customer service administration, production management, and strategic operations. Proven ability to drive efficiency and achieve organizational objectives through innovative strategies.

Key Qualifications

20+ years of experience in warehouse and production management, decision-making, and problem-solving in high-pressure environments.

Strong knowledge of operational policies, process optimization, and adherence to industry standards.

Excellent communication skills (both oral and written) for effective presentations, leadership, and team collaboration.

Expertise in administrative management, financial oversight, data analysis, and program development.

Proficient in Microsoft Office Suite, PeopleSoft, FedEx Systems, and 3M Security Systems.

Professional Experience

Aligned DC (Formerly Known As)Top Level Cannabis Company — Washington, DC

Production Manager

2019 – Present

Oversee all aspects of production for this multi-million-dollar cannabis company, ensuring the smooth operation of cultivation, packaging, and distribution processes.

Lead a team of production staff, managing scheduling, performance, and training to ensure high levels of productivity and quality standards are consistently met.

Implement standard operating procedures (SOPs) to streamline production workflows, reduce waste, and improve efficiency.

Monitor and analyze production metrics, making adjustments to processes as needed to meet production targets and regulatory requirements.

Collaborate with compliance and quality assurance teams to ensure all production activities meet state and federal regulations.

Coordinate with supply chain and inventory management teams to ensure timely delivery of materials and products, reducing production downtime.

Manage budget allocations for production operations, maintaining cost controls while ensuring high-quality output.

Conduct regular safety audits and training to maintain a safe working environment and reduce workplace incidents.

3M Health Information Systems, Inc. — Silver Spring, MD

Administrative/Security Coordinator

2007 – 2019

Recommended procedural improvements and ensured compliance with company policies through audits and feedback.

Interfaced with various departments to manage financial obligations and funding allocations.

Maintained business transaction records and performed a range of administrative and technical duties.

Oversaw facility management, including building space allocation, communication services, and equipment maintenance.

Managed procurement, negotiated large-quantity purchases, and administered annual budgets.

Gala Design & Production — Rockville, MD

Warehouse Manager

2006 – 2007

Managed a team of 30, including hiring, training, and performance evaluations.

Controlled inventory levels, warehouse operations, and compliance with safety and shipping regulations.

Developed staff through coaching, training, and performance monitoring.

Implemented new design layouts and managed facility maintenance.

Whole Foods Market — Landover, MD

Receiving Team Leader

1996 – 2006

Monitored and recorded all incoming and outgoing shipments, ensuring compliance with safety and handling procedures.

Verified receiving documentation and managed product returns, inventory audits, and equipment warranties.

Coordinated with suppliers, managed defective goods, and maintained effective working relationships with all stakeholders.

Additional Experience:

Receiving Foreman — Fresh Fields Market, Rockville, MD (1993 – 1996)

Customer Service Representative — Caregivers International Service, Wheaton, MD (1987 – 1988)

Education & Certifications

High School Diploma — Cardozo Senior High School (1983 – 1987)

Certificate in Facility Management Training — 3M Health Information Systems (2014)

Certificates in Inventory Control, Food Safety, and Warehouse Safety — Whole Foods Continuing Education (1995 – 2001)

Accomplishments

Whole Foods Market All Star Award – Special Performer (2005)

Outstanding Performance Award — Fresh Fields WFM (1999)

All Star Award – Special Performer — Fresh Fields WFM (1998)

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