Service Representative Customer

Belva A. Stewart

*** ****** ****** *Williamsport, PA, 17701 * 570-***-**** * ********@*****.***

Profile

Excellent administrative, organizational and interpersonal skill and eager to learn new responsibilities and execute all duties required

Qualifications

Effective working knowledge of PC compatible computers including, Microsoft Office, Word Perfect, Microsoft Works, and Lotus 1,2,3 programs

Professional training in shorthand and typing

Proficient at screening and directing telephone calls

Ability to professionally handle irate customers and resolve issues quickly

Over 15 years customer service experience

Ability to quickly answer and process high call volumes

Proficient in Microsoft Word

Proficient in excel

Excellent communication skills

Over 20 years in Administrative field

Experience in opening and closing of end of the day budgets

Experience in front office Management

Employment History

Brodart, Williamsport, Williamsport PA

Customer Service Representative: place order telephone orders, Data entry, invoicing, assisting customers, filing.

Aspen Dental, Muncy PA

Personal Service Representative: Schedule appointments, create and update patient files, set up treatment plans, assist patients, confirm appointments via phone and email, arrange patient consultations and complete end of business bank deposits.

Fish GMAC Real Estate, Williamsport PA

Realtor Trainee: Input information into MLS system, clerical duties, prepare information for open houses, organize promotional items, schedule and finalize home inspections.

First United Mortgage Lending, Williamsport PA

Secretary/Information Clerk: Answer all incoming calls and promptly respond to emails, assist clients, process loans, data entry, and order office supplies. Lycoming County Domestic Relations, Williamsport PA

Service Representative: Answer high volume of incoming calls, update accounts, data entry, assist clients, mail distribution.

Education

Williamsport School of Commerce - Legal Secretary Certification Williamsport High School – High School Diploma

Reference

Anthony Kidd Customer Service Representative 570-***-**** Mellissa Ratley Office Manager 570-***-****

Marsha Yrisarri Real Estate Agent 570-***-****

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