Program Manager Technical

Senior Technical Program Manager AWS GCP Mainframes BigData Information Security

Total IT Experience – 17.4 Years

Name: Arpit Asthana

Phone: +1-480-***-****

Email: **************@*****.***

Location: Scottsdale, Arizona

Social Profile: linkedin.com/in/arpit-asthana

Career Highlights

Senior Technical Program Manager with 17.4 years of rich and invaluable multidisciplinary global experience

(India, UK and USA) gained in the execution and delivery of digital transformation strategies and operations in multiple sectors including: Banking, Finance, Credit Union, Travel, Payment Cards and Insurance Services.

Strong analytical skills and development experience with Mainframe, Big Data and Cloud Technologies

12+ years of Technical Program and Project Management experience

11+ years of strong hands-on experience in frontend and backend application development (Cobol, JCL, DB2, IMS-DB, CICS, VSAM etc)

Currently, working as a Senior Technical Program Manager on an Enterprise scale PCI-DSS Compliance and Security Program for a large Credit Card Company.

Worked as a Technical Director – Project and Program Management on a multi-million dollar legacy to AWS cloud modernization initiative for an Insurance customer with an objective to achieve in $4.5 Million Annual Infrastructure Cost Saves.

Successfully delivered a large scale program for a major Credit Union client to transform a $1.8B Annual Revenue generating legacy Application from On-Prem Infrastructure to Google Cloud Platform and run it as a Microfrontend application on a Google Kubernetes Engine which resulted in retention of 3.5 Million Employers and 135 Million Consumer Records.

Conceptualized application and product security policies and best practices to enable automated Code and Infrastructure security scans integrated within the DevOps Code Pipeline using Fortify, Qualy’s, Twistlock, DependaBot to reduce risks of cyber attacks at Enterprise scale

Implemented Application and Infrastructure changes to comply with PCI DSS, SOX, GDPR regulations and drove multiple external Data Security and Privacy Audits with PwC and McKinsey

Strong Hands-On experience in Big Data and Cloud Architecture – AWS Services, Google Cloud Platform, Hadoop HDFS, Hive, Pig Latin, PySpark, Spark, Python, Sqoop, HBase, Oozie

Implemented Application and Infrastructure Security best practices at Enterprise scale for a major Credit Union.

Management of Budgets, Forecasting (ETC), Actuals and EAC, Resource Onboarding, Staffing, Billing, Metrics Reporting and managing Approvals. Identifying and Managing Project Risks within the Portfolio.

Creating Project Roadmaps, Project Plans, Roadmaps, WBS, Release Plans and Test reports in Confluence

Extensive experience in all facets of Software Development Life Cycle (SDLC) from requirements gathering, designing, coding, testing, and deployment using waterfall and Agile methodologies.

Experience in Incident, Problem and Change Management under Application Maintenance, Enhancement & Support of Complex and Business Critical Mainframe applications.

AWS-CCP, CSM, SAFe5 ASM, ITIL V3 Certified and implemented LEAN principles within the Project for a better utilization of resources and for improving work life balance of Team members.

Vast experience and skills in drafting SOWs, RFPs, Contract Negotiations and stakeholder management.

In depth understanding of Credit Card Processing Systems and Processes like Acquisitions, New Account Applications, Fraud/Credit Checks, Unbilled and Billed Transactions, Spend and Non-Spend Transactions, Credit and Debit Transactions, Trial Balance, Embossing, Welcome Letter Generation, Risk Management System, Rewards, Billing and Statement Cycles, Monthly Outside Bureau Interface System, Collections, Direct Debits, ATM Transactions etc

Primary Technical Skills

Language: Cobol, JCL, CICS, Python, Pyspark

Databases: DB2, IMS-DB, VSAM, BigQuery, DynamoDB, Firestore Collection, PostgreSQL

Business Areas: Credit Card Life Cycle, Merchant Services, Credit Reporting (Banking and Finance Domain), Travel, Insurance, Credit Unions

SDLC – Waterfall and Agile (SAFe5, Scrum & Kanban) Methods.

Project/Resource Management Tool: OpenAir, mPower, Workday, AHA, Clarity, JIRA, Confluence, Sharepoint, Smartsheet

Cloud Platforms: Amazon Web Services and Google Cloud Platform

AppSec Tools: Datadog, Dependabot, Fortify, Qualy’s, Twistlock, AWS Security Hub, AWS Inspector

Other s/w, Tools: TSO/ISPF, SPUFI, BMC, File-Aid, Xpeditor, Infoman, Control-M, Jobtrac, Director, Selcopy, FileAid (for IMS/DB2), Changman, ServiceNow, ManageNow, SAS, Easytrieve, Github, Jenkins, Postman, BigPanda

Education

B.TECH. Electronics and Communication, 72%, 2007, Noida Institute of Engineering and Technology, U.P. Technical University. India

HSC Science, 76 % 2012, Army Public School, Lucknow, Uttar Pradesh, India

SSC, 76%, 2010, Army Public School, Lucknow, Uttar Pradesh, India Project Details

Company: IntraEdge Ltd, USA

Client: American Express

Period: Apr,2024 – Present

Role: Senior Technical Program Manager (Phoenix, Arizona, USA) Program Details: The primary objective of Payment Card Industry Data Security Standards (PCI-DSS) Compliance and Regulatory Project is to guarantee that all the American Express’ core payment networks, software applications and infrastructure components conform to the Payment Card Industry Data Security Standards (PCI-DSS) Requirements. SOW Value: $7.0 Million

Team Size: 17

Primary Responsibilities:

Manage the American Express’ Payment Card Industry Data Security Standards (PCI-DSS) Compliance and Reporting Project.

Create Project Plans and Roadmaps for PCI-DSS V4.0 Assessments for Core Payment Network, Applications and Infrastructure Hardware.

Work with Qualified Security Assessors (QSAs) to evaluate the Software, Hardware and Network components in scope of PCI-DSS assessment like Firewalls, Load Balancers, IP Switches, Routers, Servers, DNS(Internal and External), ADS, PSM, EPV, CICD, Jump Hosts and many other shared services.

Assess Private Data Centre and Public Cloud (AWS, GCP, Azure, Oracle Cloud) Infrastructure and Applications to prove they are all compliant with all the PCI-DSS requirements.

Perform Data Analysis to ensure infrastructure inventory collected from various applications is accurate

Collect inventory information for all the systems and applications in scope of PCI-DSS assessment which includes servers, 3rd party appliances, Firewalls, Network Switches, Routers etc

Create network diagrams and data flow diagrams for systems and services in scope of PCI-DSS assessment

Protect cardholder data, sensitive authentication data, cardholder data environments across American Express software application products, payment networks, shared services and global data centers by collecting evidences and documentation for QSA review.

Conduct knowledge transitions for new Team members.

Protect Personally Identifiable Information (PII) and sensitive authentication data from exposure and cyber attacks by using modern approach and techniques.

Keeping abreast of American Express’ Software and Hardware Security Compliance Policies and Procedures in the Card Holder Data protection sector and to manage American Express’ Application Security Posture and Risk Model framework for implementation.

Create and Maintain JIRA Kanban boards and dashboards for each Report On Compliance

Review Sample Set Configuration against Architecture Building Blocks for any identified deviation from the PCI- DSS standards.

Conduct meetings with senior VPs, Directors and Senior Architect level executives to understand local application software and card holder data protection regulatory needs in respective markets and provide recommendations for controls to meet Payment Card Industry Data Security Standards(PCI-DSS) requirements which provides guidelines and controls to secure Personally Identifiable Information (PII) Data, Card Holder Data Environment Access Controls, Storage Checks, Data retention policies, Data in transit protection, Data Encryption, Software and Hardware Security products lifecycle.

Enforce Payment Card Industry Data Security Standards(PCI-DSS) global Information Technology controls for American Express Payment Networks, Shared Services and Application products globally.

Collaborate with third party vendors involved in assessing the network, application and hardware components. Company: LTIMindtree Ltd, USA

Client: Nassau Financial Group

Period: Apr,2023 – Apr, 2024

Role: Technical Program Director (Phoenix, Arizona, USA) Program Details: Admiral Program’s objective is to lift and shift two critical Mainframe legacy Insurance Policy Admin Systems to Microfocus Enterprise server hosted on AWS Cloud and conversion and migration of an Assembler Policy Admin System to LIDP-ADMI Platform.

SOW Value: $5.5 Million

Team Size: 42

Primary Responsibilities:

Senior Technical Program Manager leading three critical Cloud Migration Projects simultaneously

Creation of Project Plans, Release Plans and Test reports in Confluence and roadmaps in smartsheets

Building Current and Target State Application Architecture Diagrams.

Recommending Technical Alternatives for third-party interfaces.

Suggesting solutions to remove dependency on third party infrastructure platforms.

Phase Gate reviews and approvals

External and Internal Audits

Onboarding of new Project Team members and facilitating the access requests

Target state(AWS Cloud) infrastructure recommendation and cost estimations reviews and approval

Enabling AWS Cloud access for Application, DBA, Testing and Infrastructure Team members

Evaluating marketplace solutions to replace legacy tools.

Presenting Progress Reports to Leadership Team up to CIO level.

Managing cross vendor and cross-functional Teams (TCS and Amazon) on a day to day basis.

Tracking and Monitoring the SDLC phases for multiple Projects

Timeline Planning, Dependencies Mapping and Risk management

Schedule and Cost Planning

Removing Technical/Non-Technical Impediments JIRA and Confluence Documentation

Reaching out to external Teams/Individuals on critical dependencies. Timely escalating major blockers to all the stakeholders. SOW/CRs Creation, Reviews and Securing Approvals

UTR Code reviews and quality assurance of programs and functions.

Moderating Daily Standup Meetings for three major projects with cross-vendor, intra-Geo Product and Engineering Teams to track the status of User Stories, Sub-Tasks and Defects

Conducting Product Backlog Grooming sessions with Product and Engineering Teams to groom upcoming Sprint User Stories and understanding the features to be built

Hosting Story Estimation and Capacity Planning discussions with Engineering Teams to estimate the Story Points for upcoming Sprint User Stories and planning the available Team capacity

Conducting Sprint Planning discussion between Product and Engineering Teams to prioritize User Stories for upcoming Sprint and determining Sprint Goal

Creating Technical User Stories in JIRA as per the Sprint execution plan

Responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are defined clearly and the vision is aligned with Business Objectives.

Define Product Roadmap, Managing Product Backlog, Inspecting and Evaluating product progress through each iteration, Prioritizing the Business Requirements

Preparing Sprint Retrospection dashboard to evaluate Sprint performance at the end of each Sprint to find under delivered and/or over delivered stories and overall productivity of the Scrum team.

Create and Maintain JIRA dashboards for every Sprint (Sprint Health, Burn Down Chart, Control Chart, Capacity & Task Performance, Workload, Sprint Quality,

Deliverables Due, Sprint Deliverables etc )

Manage Budgets, Forecasting (ETC), Actuals and EAC, Resource Onboarding, Staffing, Billing, Metrics Reporting and managing Approvals. Identifying and Managing Project Risks for multiple Projects within the Portfolio. Company: Mindtree Ltd, USA

Client: Equifax

Period: June,2020 – Mar,2023

Role: Technical Program Manager(Mainframes)/BI Developer(BQ)/ETL Developer(Python) (Phoenix, Arizona, USA) Program Details: Cloud Transformation Projects: ACIS Modernization - Migrating five years of historical data of core services (Freeze, Fraud Alerts, Disclosures, Images, Dispute, Complaint, Batch, CCMS, Documents etc) from Oracle DBs to Firestore collections in Google Cloud Platform. BI and Data Analytics Project’s objective was to create self-service dashboards and reporting for Operations Teams and Business Users using Google Cloud Platform’s BI Tool called Looker which would execute LookML code on BigQuery Datawarehouse. Secure SDLC & Product Application Security – Enabling Application Teams across Equifax to adopt secure SDLC and CICD Automation Standards. Achieve 90% or more Static Auto-Scanning percentage and provide insights into Application and Container Vulnerabilities and Compliances using Fortify and Twistlock Scans data using BigQuery based GCP Data Studio Dashboards

Consented Data Service Integration with Data Fabric System – Integrating Cashflow and Payments Insights streaming data into the Big Data platform(Data Lake) of Equifax. TWN ER Portal Transformation – Digital transformation of legacy Employer verification services (Employment, Immigration and Income letters) development based on Microfrontend framework on GCP. SOW Value: $3.5 Million

Team Size: 12 - 32

Primary Responsibilities:

Technical Program Manager, SAFe5 Advanced Scrum Master to 3 Projects

Driving secure SDLC practices by rolling out new security products like SAST/DAST tools across BUs

Creating interactive Auto Scanning, Docker Registry Dashboards on GCP Data Studio with BigQuery as a datasource

Moderating Daily Standup Meetings with intra-Geo Product and Engineering Teams to track the status of User Stories, Sub-Tasks and Defects

Conducting Product Backlog Grooming sessions with Product and Engineering Teams to groom upcoming Sprint User Stories and understanding the features to be built

Hosting Story Estimation and Capacity Planning discussions with Engineering Teams to estimate the Story Points for upcoming Sprint User Stories and planning the available Team capacity

Conducting PI and Sprint Planning discussion between Product and Engineering Teams to prioritize User Stories for upcoming Sprint and determining Sprint Goal

Creating Technical User Stories in JIRA as per the Sprint execution plan

Responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are defined clearly and the vision is aligned with Business Objectives.

Define Product Roadmap, Managing Product Backlog, Inspecting and Evaluating product progress through each iteration, Prioritizing the Business Requirements

Preparing Sprint Retrospection dashboard to evaluate Sprint performance at the end of each Sprint to find under delivered and/or over delivered stories and overall productivity of the Scrum team.

Create and Maintain JIRA dashboards for every Sprint (Sprint Health, Burn Down Chart, Control Chart, Capacity

& Task Performance, Workload, Sprint Quality, Deliverables Due, Sprint Deliverables etc )

Creating Project Charters, Release Plans and Test reports in Confluence

Team onboarding, Cost, Margins, Guidance, Timesheets, Leave Plans Management

SOW documentation and approvals from client.

Weekly status reporting to Senior VP and stakeholders on the status of Projects Company: Mindtree Ltd, USA

Client: American Express GBT (Global Travel Service Provider) Period: Feb, 2019 – Mar, 2020

Role: Technical Project Manager and Scrum Master (Phoenix, Arizona, USA) Project Detail: The project deals with providing cutting edge data analytics based insights to Travel companies (Air, Hotel, Cars and Railways). Data from GDS systems is sourced to build meaningful insights and dashboards for customers. Advanced data analytics is used to provide enhanced customer experience by providing personalized recommendations and travel disruption alerts.

Team Size: 10

Primary Responsibilities:

Technical Project Manager, Scrum Master to 3 Projects and Product Owner to 2 Projects

Managing Projects with Applications built on Distributed Technologies like Java, Python, Scala, Pyspark, Spark, Pig Latin, Hive, HDFS, Cassandra etc.

Designing, creating, testing and maintaining the complete data management & processing systems.

Code review and quality assurance of Pig Scripts, HIVE queries, SQL queries, Python programs and functions.

Setting up the testing processes, preparation of test plans and test reports, doing reviews, defect prevention, handling maintenance and release activities and other quality related work.

Moderating the scrum ceremonies Daily Standup Meetings, Product Backlog Grooming, Story Estimation and Capacity Planning, Sprint Planning and Sprint Retrospection

Creating Technical User Stories in JIRA as per the Sprint execution plan

Stakeholder Communication

Define Product Roadmap, Managing Product Backlog, Inspecting and Evaluating product progress through each iteration, Prioritizing the Business Requirements

Create and Maintain JIRA dashboards for every Sprint (Sprint Health, Burn Down Chart, Control Chart, Capacity

& Task Performance, Workload, Sprint Quality, Deliverables Due, Sprint Deliverables etc )

Manage Budgets, Forecasting (ETC), Actuals and EAC, Resource Onboarding, Staffing, Billing, Metrics Reporting and managing Approvals. Identifying and Managing Project Risks for 20 Projects within the Portfolio.

Creating Project Charters, Release Plans and Test reports in Confluence Company: Mindtree, India & UK

Client: American Express – EMEA Region

Period: Mar, 2012 – Jan, 2019

Role: Project Manager and Technical Lead (Brighton, UK and Bangalore, India) Project Detail: The project deals with providing 24/7 application maintenance support to Service Delivery and Maintenance (SDM) organization which covers EMEA Credit Card Accounts processing (CARE)and Merchant Payment Services. This suite of applications resides in various global and regional data centers and the applications require the knowledge of mainframe technologies for support activities. Team Size: 27

Primary Responsibilities:

Manage Project in capacity of Technical PM and Onsite Technical Lead

Provide 24x7 technical support for 100+ Mainframe based applications including on holidays and weekends.

Daily assignment of incidents and problems to Offshore Team members.

Application of Technical knowledge of Cobol, JCL, DB2, IMS-DB, CICS, VSAM, VSAM, TSO/ISPF, SPUFI, BMC, File-Aid, Xpeditor, Infoman, Control-M, Jobtrac, Director, Selcopy, FileAid (for IMS/DB2), Changman, ServiceNow, ManageNow, SAS, Easytrieve

Deliver Automation solutions for time consuming and critical Business processes thus saving time and cost.

Creation of Monthly and Quarterly Project reports for client reporting.

Daily Team huddle and Project dashboard management.

Creation of Backlog based on Incident analysis.

Identify opportunities for Automation and Business risk reduction.

Focus on Incident reduction and Metrics Driven Maintenance.

Analyze all business processes and ensure compliance to all controlled processes according to business requirement thus meeting the defined Business SLAs.

Resolving problem tickets within the defined SLAs, solving batch job failures incurred and also to ensure timely restoration of service. Identifying the Root Cause of production issues.

Perform root cause analysis and assist in efficient resolution of all production issues.

Driving and Organizing bridge calls for resolution of incidents of highest priority and timely notify all the stake holders and impacted Business & Tech Teams on the progress.

Mentor junior and new team members by providing application and technical training to Team members.

Participate in Disaster Recovery exercises along with the business teams.

Assist in the design and technical documentation of the systems and application programs.

Become skilled on new application functionality during application development phases and provide input for

'build for maintenance' and support new application as it moves into maintenance.

Attend as requested all application development SDLC life cycle reviews and code walkthroughs and make relevant recommendations/observations.

Document and Review Operational Support Documentation (OSD) and Runbooks to ensure they provide correct information as per the application’s functionality. Company: Syntel Ltd (Pune, Mumbai, Gurgaon - India) Client: American Express – US & EMEA Regions

Period: 2007 - 2012

Profile: Senior Analyst Programmer/Developer (Mainframes-Cobol, JCL, DB2, CICS,VSAM,IMS-DB) Project Detail:

Production support for Assets Backed Securitization(ABS), Unitech Balancing, Millinium, Walker and JETS applications.

Development of Direct Debits application which is a collection process through which the unbilled balance of all the card members enrolled in Direct Debits is funded into the Credit Card account from the local Bank accounts of the card members across European countries i.e. EMEA region. Any enhancements to the existing functionalities or addition of any new functionalities of Direct Debit Application were rolled out as a part of SQP requests by following end to end Method-1 SDLC process.

Team Size: 4

Primary Responsibilities:

Involved actively in the gathering the business requirements from the clients and preparing the system requirements accordingly.

System analysis, design, coding, unit testing, regression testing, integration testing and implementation of various complex modules.

Batch program documentation, online program documentation and preparation of the job flow, program flow and screen flow diagrams for the existing system.

Preparation of technical specification and test plan documents for the development of new programs having complex functionality.

Schedule meetings regularly with clients to review the design specs, modified code and test results and obtain sign-off in each stage.

Handling 4 to 5 projects worth over $100k simultaneously end to end without any fallout. Professional Certifications and Trainings

Amazon Web Services – Certified Cloud Practitioner – AWS - Credential ID: GJ229HY2M2VQ1R97

AWS – Solutions Architect Associate – Udemy – Credential ID: UC-d6acbb27-2c55-4c45-b9cd-2fb5b2dd86e8

Machine Learning with Pyspark – DataCamp - Credential IDs: 13588097 14427562 13588124

Hadoop and Big Data – Edureka - Credential ID: 140********

Certified SAFe 5.0 Advanced Scrum Master – ScaledAgileInc- Credential ID: 987*****-****

Certified Scrum Master – Scrum Alliance – Credential ID: 001072869

ITIL V3 Foundational - APMG-International - Credential ID: 023*****-**-QJE8 Achievements

Received Stretch Award, 2010.

Received Technical Appreciation Award, 2012.

Received 10/10 award for flawless delivery, 2013

Received Best performer of the year award 2013-2014

Nominated for chairman’s award 2014

Received Pillar award for outstanding contribution and performance 2014-2015

Received Mindtree’s Hats-Off award for contribution towards LEAN IT initiative 2015-2016

Received A-Team award for remediating a major production issue 2016

Received outstanding contributor award for ISO 27K Integrated Audit 2017

Master Mind award for successful procurement of new SOW 2018

A-Team award for driving major automation across Travel portfolio 2018

Received Mindtree’s Hats-Off award for customer appreciation for driving a key leadership Agile journey 2019

Received Mindtree’s Hats-Off award for customer appreciation for delivering a key GCP Looker initiative 2020

Received A-Team award for customer appreciation for rolling out GCP Data Studio Dashboard on Automation KPIs 2021

Received Mindtree’s Hats-Off award for customer appreciation for delivering a critical Legacy Transformation initiative 2022

Received special mention and call out from Senior Client Director for successfully managing and rolling out ER Portal(Digital Transformation) 2023

Personal Details

Date Of Birth: 8th December, 1983

Marital Status: Married

Interests: Fitness, Playing Musical

Instruments and Hiking

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