Customer Service Patient Care

Shagufta Nazir

**** ******* **** **. ***********, L4T 1Y8 Phone :416-***-**** **********@*****.***

OBJECTIVE

Energetic and results-oriented receptionist seeking to leverage strong customer service and administrative skills to provide top-level support to a dynamic organization.

QUALIFICATION

Proficient in EMR TELUS and EMR Advantage software.

Skilled in answering calls, greeting patients, registering them, and validating OHIP health cards.

Experienced in processing referrals and managing new patient bookings and follow-ups.

Competent in scanning documents into EMR and maintaining organized patient records.

Strong oral and written communication skills; quadrilingual in English, Urdu, Punjabi, and Hindi.

Excellent time management and organizational skills, with a keen attention to detail.

Positive attitude with a commitment to helping patients.

Knowledgeable in checking vital signs, scheduling appointments, and preparing exam rooms.

Familiar with medical terminology and proficient in Microsoft Office Suite.

RELEVANT WORK EXPERIENCE

Canadian place endoscopy clinic (April 2023to June 2024)

Scheduled patient appointments for procedures and confirmed bookings via email.

Coordinated with physicians regarding patient care matters.

Requested and attached necessary reports from referring physicians.

Completed all follow-up tasks related to bookings received from physicians.

Responded to patient inquiries by answering calls and providing assistance.

Proficient in using EMR TELUS and EMR Advantage software.

Managed patient registration, verified OHIP health cards, and greeted patients upon arrival.

Processed referrals in a timely manner and handled both new patient bookings and follow-up appointments.

Scanned documents into the EMR system and maintained organized patient records.

Assisted clinic managers and operations staff on a regular basis.

Rexdale Medical Clinic (Aug to Nov 2022)

Greet and welcome patients upon arrival, ensuring a friendly and professional atmosphere.

Schedule and confirm patient appointments, managing the appointment calendar efficiently.

Answer phone calls and respond to patient inquiries regarding appointments, procedures, and clinic policies.

Verify patient information, including insurance details and OHIP health cards.

Coordinate with medical staff to facilitate patient care and address any scheduling issues.

Maintain confidentiality of patient information in compliance with HIPAA regulations.

Cashier and Guest services Popeye, Mississauga September 2015- April 2020

Guest Service Attendant (GSA) Petro Canada Sep 2010- March 2011

EDUCATION AND TRAINING:

Diploma-Medical Office Administration with Health Care Coordinating Unit 2022

Master in Political Science Pakistan 2002

References: Will be available upon request.

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