Salesforce Administrator Data Management
Resume:
MADINA TOGAEVA
SALESFORCE ADMINISTRATOR
D E T A I L S
ADDRESS
Chicago
IL
PHONE
***************@*****.***
S K I L L S
Security & User
Management: Profiles
Permission Sets Sharing
Rules Role Hierarchy
Salesforce Expertise:
Sale/Service/Experience
Cloud, Flow Process
Automation, Apex, Apex
Triggers, LWC, Validation
Rules
Technical Skills: SOQL,
CSS, HTML5, JavaScript,
VisualStudio IDE
Additional Tools: Data
Loader, NetSuite, App
Builder, Own Backup
P R O F I L E
Experienced Salesforce Administrator with 4+ years of managing and optimizing Salesforce for 575+ users. I specialize in building scalable, automated solutions that boost efficiency, improve data accuracy by 99%, and streamline workflows by 40%. I have a strong background in Flow Automation, integrations, and data management, plus a proven track record of increasing user adoption by 50% through hands-on training and support. I’m passionate about using Salesforce best practices to improve business processes, enhance system performance, and keep CRM operations running smoothly.
C E R T I F I C A T I O N S
• Salesforce Advanced Administrator
• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce Developer Platform I
E M P L O Y M E N T H I S T O R Y
Salesforce Administrator, Key Innovations Chicago
Aug 2023
• Managed bulk updates of up to 300,000 records using Data Loader, achieving 100% data accuracy with minimal downtime.
• Configured and maintained Salesforce CRM, including objects, fields, workflows, validation rules, and page layouts, tailored to business needs.
• Implemented automation using Flow, reducing manual workloads by 25% and improving data consistency.
• Provided support to over 125 users, including troubleshooting, training, and best practices to ensure seamless adoption.
• Designed reports and dashboards to provide actionable insights, enhancing stakeholder decision-making.
• Utilized Azure DevOps to track project progress, prioritize tasks, and collaborate with cross-functional teams in an Agile environment.
• Integrated Salesforce with Microsoft Outlook, enhancing user productivity by streamlining communication and calendar management. Jr. Salesforce Administrator, Nexient at NTT Data
Company
Michigan City
Feb 2022 — Mar 2023
• Created and maintained Knowledge Articles, reducing user support requests and increasing efficiency by 98%.
• Streamlined on-boarding by developing comprehensive user documentation and FAQs.
• Assisted senior administrators in configuring custom objects, fields, and page layouts, ensuring alignment with business requirements.
• Optimized Salesforce configurations to enhance customer interactions, improving satisfaction and personalization.
Salesforce Administrator Intern, Banjaxed Solutions Texas May 2021 — Feb 2022
• Configured custom objects, fields, and record types to meet specific business needs, improving usability.
• Designed and tested flow rules to automate repetitive tasks, increasing operational efficiency.
• Managed multiple tasks and deadlines, demonstrating strong organizational skills.
Salesforce Administrator Volunteer, A Free Bird
non-profit Organization
New York City
Mar 2020 — Nov 2021
• Supported Salesforce Lightning Experience customization to enhance user interface and navigation.
• Assisted with data import/export processes using Salesforce Data Loader.
• Collaborated with teams to gather requirements, design solutions, and deploy custom features aligned with organizational goals. E D U C A T I O N
High School Diploma, Computer Science High
School
Osh
Sep 2001 — May 2006
International Relation, Kyrgyz State University Bishkek Sep 2006 — Jul 2010
Accounting, Professional Accountants of the South
of Kyrgyzstan
Osh
May 2011 — Aug 2011
Chinese Language, Ningxia University Ningxia
Aug 2012 — May 2014
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