Human Resources Customer Service

RR

REBECCA REGIEC

************@****.*** 704-***-**** Charlotte, NC 28273

Over 20 years of customer service experience, from entry level to management. Driven and decisive HR Lead offering 5+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution.

Microsoft Office (Word, Excel, Powerpoint)

Peoplesoft

Kronos

Taleo

Workday

Reflexis

Employee Relations

Recruitment Strategies

Succession Planning

Staff Supervision

Diversity and Inclusion

Talent Acquisition

Training development

Belk Pineville, NC

Human Resource Lead

09/2021 - Current

Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures Regularly updated HR databases to reflect employee information, changes in benefits and other details

Supervised onboarding process for newly hired employees, including distribution of all paperwork

Handled employee conflicts efficiently while following all company procedures

Oversaw benefits enrollment process by answering questions and assisting employees with login details

Developed a succession planning program that identified future leaders within the organization.

American First Finance Charlotte, NC

Retail Support Advisor

03/2021 - 12/2021

Acted as main point of contact for Conns Home Plus stores in Charlotte market, regarding their lease to own financing

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Macys Backstage Charlotte, NC

Floor Lead

03/2018 - 05/2020

Trained and coached new employees according to new hire procedures and proven sales strategies

Displayed appropriate signage for products and sales promotions Opened and closed the store by counting cash, opening and closing cash registers and creating staff assignments

Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products. Summary

Skills

Experience

Macys Charlotte, NC

Human Resources Administrator

03/2015 - 03/2018

Supervised onboarding process for newly hired employees, including distribution of all paperwork

Built and developed lasting relationships with employees, peers, upper management and outside vendors

Worked with HR department to devise and update policies as needed for corporate accountability and workplace health

Completed reports and employment forms.

Macys Charlotte, NC

Sales Associate

03/2013 - 03/2015

Helped customers find specific products, answered questions and offered product advice

Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Belk Charlotte, NC

Sales Associate

04/2001 - 12/2009

Answered product questions with up-to-date knowledge of sales and promotions

Used technology resources to assist customers in locating and selecting items

Maintained knowledge of current promotions and policy updates. Self-employed Charlotte, NC

Real Estate Broker

03/2000 - 01/2001

Managed real estate transactions from initiation to closing. Wells Fargo (Formerly First Union National

Bank) Charlotte, NC

International Banking Officer/Import

Manager

02/1998 - 03/2000

Managed a staff of 22, specializing in Import letters of credit and Banker's Acceptances

Responsible for day-to-day operations to ensure production and quality standards were maintained

Aided in planning, implementation of mergers.

Wells Fargo (Formerly First Union National

Bank) Charlotte, NC

Export/Import Letter of Credit Manger

03/1997 - 02/1998

Managed a staff of 12, including Export letters of credit and a team that specialized in high dollar commodity customers

Performed quarterly audits to ensure compliance with U.S Anti-boycott regulations and reporting requirements Accompanied sales staff on customer calls, playing an integral role in acquiring new customers and keeping them

Received numerous awards for providing quality customer service to customers, both internally and externally.

Wells Fargo (Formerly First Union National

Bank) Charlotte, NC

Team Leader

03/1994 - 02/1997

Delegated daily tasks to team members to optimize group productivity Offered training and support to keep team members motivated and working toward objectives

Promoted to leadership position in recognition of strong work ethic and providing exceptional customer service.

Bank of America Charlotte, NC

Certified Export Letter of Credit Specialist

05/1992 - 02/1994

Reviewed documents for export letters of credit to ensure compliance Acted as point of contact for customers.

University of North Carolina at Charlotte Charlotte, NC Bachelor of Science in Business Administration

05/1991

Education and Training

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