Care Coordination, Healthcare, Administrative

EMILY LISKA

Budd Lake, NJ 201-***-**** ***********@*******.*** www.LinkedIn.com/in/emily-liska/ CLIENT-FOCUSED HEALTHCARE & BUSINESS SUPPORT PROFESSIONAL SALES ENABLEMENT OUTREACH COORDINATION HEALTHCARE ADVERTISING/MARKETING ADMINISTRATIVE SUPPORT PATIENT EXPERIENCE Dynamic and relationship-driven professional with experience in healthcare outreach, patient experience, and administrative coordination. Skilled at building referral networks, delivering tailored client support, and enhancing service operations across healthcare settings. Passionate about creating meaningful impact through strong communication, organization, and collaboration while exploring opportunities across healthcare, marketing, and business support. Open to roles in client services, healthcare administration, or strategic outreach as part of continued professional development. Project Coordination & Workflow Optimization: Manage multiple healthcare and administrative projects simultaneously from concept to execution while ensuring on-time completion in alignment with stakeholder requirements. Healthcare Operations & Patient Engagement: Improve patient experience and healthcare delivery by gathering feedback and working with interdisciplinary teams to address service gaps and drive care excellence. Strategic Outreach Growth: Experience in cultivating and managing a network of 25+ referral sources on a weekly basis, generating sustained client acquisition and increasing care hours via community partnerships and tailored care solutions. PROFESSIONAL EXPERIENCE

SALES & MARKETING REPRESENTATIVE RIGHT AT HOME DENVILLE, NJ 2024–2025 Operated in a multifaceted and all-encompassing role, involving sales, marketing, and project coordination for a leading home healthcare organization. Served as a primary liaison and conduit between patients, families, healthcare professionals, and administrative teams to deliver high-quality care and operational excellence across Northern New Jersey.

Facilitated onboarding of 30+ new clients within nine months by cultivating high-impact referral pipelines and optimizing targeted outreach initiatives with physicians, LPNs, and healthcare directors to drive business growth.

Cultivated 25+ active referral partnerships on a weekly basis, achieving sustained client acquisition, maximizing organizational visibility, and strengthening alliances across clinics, hospitals, and skilled nursing facilities.

Strategically coordinated end-to-end project workflows in healthcare administration, optimizing intake, onboarding, care plan execution, and service delivery to propel operational efficiency and patient outcomes.

Conducted in-depth in-home consultations to evaluate care needs, create tailored service plans, and provide expert guidance that seamlessly integrate company offerings with external community resources for optimal patient support.

Successfully optimized client care hours via excellent scheduling, enhancing service continuity, elevating patient satisfaction, and maximizing revenue growth/profitability while maintaining the highest care quality standards.

Worked with internal departments and clinical teams to streamline administrative workflows, optimize scheduling efficiency, and enhance service delivery timelines while driving operational alignment and improved patient outcomes. PATIENT EXPERIENCE INTERN SENTARA RMH MEDICAL CENTER HARRISONBURG, VA 2023–2024 Supported hospital-wide patient experience initiatives within a high-volume medical center by identifying service gaps while streamlining communication between patients, nursing staff, and administration to improve patient success. Contributed toward propelling continuous improvement across healthcare operations through collaborative efforts.

Conducted patient rounding and in-depth interviews across multiple units to gather real-time feedback, identify care quality concerns, and execute targeted solutions that enhanced patient experience, safety, and overall satisfaction.

Analyzed and documented patient interactions, extracting actionable insights and presenting findings to service line managers, unit coordinators, and senior leadership while achieving strategic improvements in departmental operations.

Maintained HIPAA compliance while managing sensitive health data and personal information throughout intake assessments and patient interactions to safeguard confidentiality, security, and regulatory adherence.

Leveraged Microsoft Excel to efficiently manage, analyze, and visualize complex data, developing structured dashboards and summary reports that propelled the visibility and interpretation of patient experience metrics.

Promoted a patient-first culture by fostering seamless communication between clinical staff/patients, streamlining workflows across departments, and optimizing operational efficiencies to enhance overall patient success/experience. BROKER ASSISTANT INTERN MARKETPLACE AGENCY & ELDERCARE HARRISONBURG, VA 2022 Served as a liaison between brokers, clients, and insurance carriers, delivering high-level administrative and client support within a fast-paced insurance and eldercare agency. Ensured precise documentation management, optimized scheduling processes, and enhanced client experience via proactive problem-solving and commitment to service excellence. EDUCATION QUALIFICATIONS & CERTIFICATIONS

LOUISIANA STATE UNIVERSITY BATON ROUGE, LA EXPECTED MAY 2026 MASTER OF HEALTH ADMINISTRATION (M.H.A.) —ACCELERATED PROGRAM JAMES MADISON UNIVERSITY HARRISONBURG, VA 2024

BACHELOR OF SCIENCE (B.S.) HEALTH SERVICES ADMINISTRATION MINOR: GENERAL BUSINESS HONOR: DEAN’S LIST ALLIED HEALTH, HEALTH SCIENCES COUNTY COLLEGE OF MORRIS RANDOLPH, NJ 2021

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