Information Systems Cyber Security

Andre Leroux Gibson

Dalton, Georgia *****

Phone: 573-***-****

******************@*******.***

LinkedIn - https://www.linkedin.com/in/andre-gibson-71304311/

Microsoft Certified: Azure Fundamentals AZ-900

ISC2 CC – Certified in Cybersecurity

Student at Strayer University – MBA AI Leadership

Jack Welch Master of Business Administration Artificial Intelligence Concentration

Bachelor of Science Degree in Computer Information Systems - DeVry Institute, Kansas City, Missouri

Training Studies: ISC2 Leadership & Operations, CISSP, CKA, AI, RPA/ML, SOAR cybersecurity

ACS/AKS security best practices, Cloud Data Cybersecurity best practices

Job tools: Visio, VIM, MS Visual Studio, GitHub, GitLab, PyDev PyCharm, Python IDLE, Kubernetes, Docker Hub, Docker Desktop, Terraform, Hadoop, Hive, AWS Security, AWS IAM – Identity Access Management, OKTA, Confluence – Documentum, Autosys, UCD - Urban Code Deploy, DCE – Cloud Management Portal, AWS CloudWatch, Solace, Apache Kafka, AppViewX, AppDynamics, Datadog, Splunk, SiteScope, Big Panda, Elasticsearch, Grafana, WebLogic, SQL Server, NGINX, AWS Lambda, Rest API .NET, Web API Gateway, Oracle PL/SQL, AWK, Perl, PostgreSQL pgAdmin, UNIX C and shell script(ksh/bash), HTML/CSS, JavaScript, JSON, C#, PHP, Python, Toad, PL/SQL Developer (data modeling, database design, query tuning and PL/SQL stored procedure management), SQL Server, MySQL, MariaDB PostgreSQL, Microsoft Access, UNIX/Linux, SCO NFS, TCP-IP, SSH, SFTP

Wells Fargo St. Louis, Missouri December 2020 to July 2024

Senior Platform Infrastructure Engineer / Site Reliability Engineer / DevOps Partner / Application Support: WIMT, Wealth Investment Management Technology – Competency Center Team. Built dashboards monitoring automation and streamlined tasks for quicker response to production incidents. Worked directly with AppDev from CICD Pipeline Deployments to Root Cause Analysis by Investigating Data in Database log tables, Splunk log details, and data flow diagrams to determine key points of failure.

Processed Service Now catalog work tasks received from the Operations Application User teams on current Production Issues. Documented Production Issues that sometimes spawn Production Incident tickets assigned to the Application Development team. Worked with Application Development teams on Production Incidents in BMC Remedy on RCA with possible workarounds and get the fix into the next Production Release.

Attend daily meetings with AppDev teams to review the items coded in the next releases. Engage AppDev to help with Production issues that need immediate attention to resolve Business User issues with known problems and workarounds.

Helped cross-functional teams with Migrating applications from on-prem to AWS Cloud services, configured log traceability and alert monitoring in Splunk, AppDynamics, and Elasticsearch. Connected with AppDev resources daily to access production and supply data samples needed for development tasks.

Triage and manage work items from end users and business users who have issues with the application's workability in production. Track production defects and notifications to users when AppDev has fixed, tested, and scheduled releases to address defects. Maintain Team Knowledge Documentation with RCA of failed production changes due to rollback or changes caused by production incidents reported by users.

Routinely trained and upskilled with tools and services in the new environments. Migrations from on-premises Linux to Azure, AWS, and Google Cloud providers. Supported over 100 applications in various environments. Monitored Kafka topic queues, helping identify bottlenecks from the producers to the consumers. Use cloud maintenance tools and adjust parameter configuration settings. Participated in applications migrating from Solace topic queues to Kafka topic queues. Use AppViewX and Splunk as platform tools to monitor and update configurations.

Supported the Vulnerability and Remediation team as a cross-functional member to patch the on-premises Windows and Linux servers for Oracle, Java, and Apache version patching. Supported Log4j remediation with Qualys reports to identify applications having vulnerabilities and worked Jira tickets to complete the CI/CD pipeline remediation efforts. I worked closely with the AppDev team in the migration of Java 6 to Java 7 while the .NET applications were transitioned to the cloud.

PRI (MasterCard) St. Louis, Missouri December 2018 to January 2020

Site Reliability Engineer / Data Lineage Engineer / DevOps Engineer: Utilizing Scaled Agile Framework (SAFe) to manage SDLC for Legacy Data Lineage. Create, Automate and Document the SDLC of Data Lineage. Develop Unix scripts to parse data record elements from legacy system record layout files to create delimited data files to be loaded into the Data Lineage tables. Create Oracle data tables and sqlldr control files used to automate the import of the data record elements from the datasets collected by the automated parsing scripts. Develop PL/SQL code to automate the ETL mapping of record elements through the input and output of Data Lineage tables for the business applications (Mainframe, Oracle, Netezza, and Hadoop). All segments of the record element are linked to the main table of Data Lineage Metadata for analysis and reporting. Data Lineage study and training include MasterCard courses for Data Security GDPR, Code Security, and Environment Security. Enterprise Data Management for the MasterCard Data Lineage project was all developed in-house. Data transformations and business logic analysis of Data Lineage elements were developed internally through data discovery and understanding of the business logic used in the digital transformations.

Data Lineage Dashboard: Create Oracle tables for Data Lineage processing. Metadata used by Java frontend to display Data Lineage relations to end users for analysis. Create the automation of delimited dataset files and sqlldr control files to load raw data lineage records to the Oracle tables, refreshing metadata in the Data Lineage Dashboard.

Openet Telecom Inc. (Sprint, TWC) Kansas City, Missouri September 2016 to June 2018

Site Reliability Engineer / DevOps Automation Engineer / Application Support: Use PLSQL Developer to create stored procedures and database functions for generating data processing statistics called by crontab processes for email notification of checkpoint status and completion summary. Business flow for High-Speed Data (HSD), Voice, and Video business production application support lines. Write Unix scripts with functions to call Oracle PL/SQL stored procedures and data functions containing business logic to generate reports and emails to deliver time-sensitive processing statistics to the support team and client. Provide rapid development for complex business logic UI .NET/C# using PLSQL Developer to prototype and implement real-time solutions in the production environment. Monitor in support mode during the soak period and supply any additional modifications needed or requested for client site operations. Troubleshoot existing HSD UI functionality of automation processes and provide solutions to correct, alter, or replace weak or non-compliant code or methods. Work closely with coworkers and client resources to gather detailed business logic where new process applications are needed for quick projects requiring short delivery times. Use Trello board visual project management software to document new project requirements, status updates, and completion summaries. Create support documents with application configuration and operational processing details used to support and troubleshoot for transition to the client or offshore resources. Provide training and documentation as needed for the transition of knowledge. Participate in team/individual cross-training to grow the shared pool of knowledge.

ECMS-Web Stack Developer Create web reports for Apache-hosted web portal for client .NET dashboard using heat maps. Work directly with clients to gather report requirements and develop, test, and deploy web page dashboard reports. Installed and maintained Apache Tomcat and PostgreSQL Database on a development server to create an Enterprise Testing Environment for client dashboard applications. Migrated client dashboard environment scripts for data loading, report creation, and Perl script modules for email used by the client dashboard API. Supported all updates to API caused by additional data elements in the reports. Including data tables updated, script data collection updates, data file script handler updates and JSON/iReports Jasper Script updates required to operate with the new dataset layout.

ALG Consulting LLC (Sprint) Kansas City, Missouri February 2015 to September 2016

DevOps Engineer / Site Reliability Engineer / Application Support: Production support for .NET Application and Environment maintenance. Develop database tables used for daily and weekly metrics reporting client operational essentials. Created secure SFTP data and report delivery scripts. Configured RSA SSH login keys between servers for statistical data report transfers. Created PL/SQL data validation and data ETL scripts for Oracle, MariaDB, and PostgreSQL. Set up and maintain automation of Unix and Perl scripts used in the metrics reporting. Create Support Manual documentation detailing the data flow from raw input files loaded to the database, report generation, secure file transfers, remote file delivery archive, and capacity operational retention, including manual rerun of older reports using archive data. Train offshore and remote resources with process flow documentation for the transition of maintenance and operation support.

TEKsystems - Openet Overland Park, Kansas April 2014 to August 2014

Application Support / Site Reliability Engineer: On-Site Engineer Providing QA testing of releases in Sprint Network Development Lab ranging from 2G, 3G, NGVN, TCS, IMSM, and special project application configurations. Secure File Transfer between development, testing, and production environments. SSH and SFTP connections extract production data and transfer it to development for code fixes. SSH and SFTP transfers of Java patch and FusionWork release installations, including database supporting query analysis, data feed mapping for switch elements (Nortel, Lucent, Ericsson, OSA_SBC, SWAT), and assorted application environmental issues. Update Management Operational Procedures (Release Notes) and Test Case Results documents for related processing tasks needed during pre-release testing, release installation, and post-install regression testing, including delta analysis review.

TEKsystems Overland Park, Kansas December 2012 to April 2014

Application Support Engineer: Manage Production Support Ticket status review with Sprint business units during weekly calls to discuss concerns, questions, and progress of root cause analysis and corrective actions to resolve production issues. SSH and SFTP connections are used to actively collect data samples, both raw feeds and database tables, operational logs, production settings and parameters, and database statistics, including size/free space and partition info to provide product developers with objects to replicate issues in the dev lab for hotfixes, patches, and new releases. Created several operational job aids containing procedures with best practices to share and grow the knowledge pool within team resources. 24x7x365 On-Call support of production issues when Sev1 issues require immediate attention to gather data/system configuration analysis, whether providing on-the-spot hot fixes or ongoing analysis, including escalations.

EMC2 RSA-Archer – eGRC Overland Park, Kansas February 2012 to December 2012

Application Support / Customer Service Engineer: Triage incoming customer requests ranging from SSO/LDAP configurations, database report query analysis, import data feed mapping, and assorted application issues by creating new service requests and helping support engineers with existing issues. Created several process flow job aids to train additional resources to backfill customer response team positions. Job aids were incorporated into the Support team knowledge pool and SharePoint repository. Trained new resources with process flow job aids. Continuously updating job aids with additional tips and tricks to augment ramp-up time for new personnel.

ScriptPro - Pharmacy Automation Mission, Kansas January 2011 to October 2011

Customer Service Tier II / Application Support System Analyst:

Completed ScriptPro Automated Hardware Training, Stand-Alone Automated Dispensing Training and Workflow Management System Training. Serviced customers by communicating solutions over the phone, through dial-up modem, and VPN connections. Provided proprietary application maintenance and OS administration. Maximize performance tuning for Windows NT, 2000, XP, and Vista. Remotely diagnose application/system point of failure and resolve any issues with the system workflow. Configured print servers, hard drives, and other hardware for shipment to the remote locations for plug-and-play installations. Provided guidance and application support for service technicians remotely installing and upgrading client hardware and software. Worked with management on process improvement, suggesting and implementing standard organizational techniques to help with client support and solutions.

Small Business Solutions Provider, Missouri and Kansas April 2008 to January 2011

Clients included automotive repair shops and landscaping companies.

Hardware/Software: Computer Systems Analyst – Providing Home and Business computer system solutions and maintenance. I supply on-site setup of software and computer systems, and tutor clients with hands-on operations to train them in using their new systems and applications. PC service includes software and hardware diagnostics, including system repairs of hard drive data retrieval, disk data repair, disk reformatting, disk replacement, and operating system and user software installations.

Web Digital Video Security / Security Systems Engineer: – Installing Web Digital Video Security systems for small businesses. Administer security system server setup, user access, networking, and digital archiving using internal hard drives, DVR, and external USB devices.

Sprint-Nextel Corporation Overland Park, Kansas September 2001 to March, 2008

Application Support / Billing Data System Engineer / Data Analyst:

Oracle PL/SQL Developer for large-scale enterprise data modeling and data capacity management. Developed Oracle PL/SQL stored procedures and scheduled tasks to implement business logic requirements. Developed Oracle PL/SQL code to load billing data to Oracle databases for online bill viewing. Supported data table analysis and partition management for billing cycle data reload. Developed ETL routines to automate data migrations from production to be scrubbed, staged, and imported into the various testing environments. Facilitated scheduling and hosting of net meetings between business units and testing teams to identify Enterprise Resource Planning of data migration requirements used to create environment builds and data loading for enterprise release testing.

Automation Team lead overseeing development and deployment of completed projects to support testing environments for NMS/PLS/eBA/EBT/LB/IB/SPDE/CBIS-P2K, including Ensemble, Rodeo, and other migration efforts. Create and maintain UNIX shell scripts running PL/SQL code using Oracle SQL Plus, SQLLoader, and Java application code to Extract Transform and Load (ETL) data from Production environments to Testing regions – Break Fix, Operational Readiness Testing, Release Test Beds (RTB1, RTB2, RTB3). Support Production Release data migration throughout the Environment Testing phases. Created process job aid documentation for end-to-end operations of data ETL tasks. Provided support for Reference Data refreshes and out-of-sync data analysis. I was the On-Call Primary supporting the dbExtract data copy utility for revenue management Oracle-based applications.

Midwest Consulting Group Inc. Overland Park, Kansas January 2000 to September 2001

Sprint PCS: Production Application Developer: UNIX Syncsort and Shell Script Maintenance.

The UNIX (SCCS) Source Code Control System Identification Information was incorporated into all Java and UNIX application scripts. Performed the Archive and Rollout of application scripts from Development to Product Test and then Production. Post-implementation migration of recent installation modifications coded back into the Development WIP for the next software release.

Midwest Consulting Group Inc., Kansas City, Missouri September 1997 to January 2000

Trans World Airlines, Inc.: Y2K Application Developer Engineering Microsoft Access 95/97 with Visual Basic programming to develop many Y2K applications used in collecting, administering, and reporting on various aspects of the Y2K. Developed Windows application for TWA on Year 2000 project to automate mainframe documentation. Designed and developed Advanced data entry forms using Visual Basic code to handle database record administration and reports. Developed a new hire requisition database to track potential candidates and interview new candidates.

Advanced Integration Technologies Olathe, Kansas April 1996 to May 1997

Senior Software Development Engineer responsible for application design and development of bar code data collection and data management systems. Wrote Visual C++ applications to administer user collection of bar-coded product data using Symbol SAB to communicate with Symbol 3110 RF terminal, storing into ODBC SQL databases. Developed Visual Basic applications using RF modem to receive voice input data from CompuSpeak Voice Recognition unit and print barcode labels for products from ODBC SQL databases. Documented all systems functionality and supplied client end users with technical support and system workstation training.

Amgraf Inc. Kansas City, Missouri April 1992 to April 1996

Senior Programmer Analyst in the Technical Service Department from May 1994 to April 1996

Junior Programmer in the Research and Development Department from June 1992 to May 1994

Analyze and correct program failures in the field (via modem) while providing complete responses to requests for programming/software technical support. Tested all software releases and updates before mass production and distribution to ensure quality control. Software maintenance included Xenix/UNIX C and shell code development and maintenance of proprietary databases, system resource applications, network/utility configuration applications, system tape/device/file system archive, and retrieval. SCO Xenix/UNIX OS packages and kernel maintenance. Developed an application to automate the mass production of the workstation documentation manuals for storage and distribution. Documented software and hardware for user technical support.

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