Customer Service Patient Care

LORIE-ANN GIBBS

**** ********** ***** ************ ** 30135

323-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Independent & self-motivated clinical informaticist & customer service professional with over 15+ years of experience. Proficient in providing high-levels of service to clients in a variety of situations. Ability to collaborate with multiple departments, ensuring effective communication company wide. Possesses proven & tested business, procurement, financial, & marketing skills. Proficient with multiple forms of computer programs & software including Microsoft Office Suite &

& Windows. Demonstrates strong analytical & problem-solving skills, with the ability to make well, thought out decisions. Excellent written & verbal communication skills. Capable of meeting deadlines & assignments in a timely manner with minimal supervision. Ability to work remotely/virtually from a home-office environment. Experience analyzing, designing, & validating workflows with critical thinking skills.

CORE STRENGTHS

Customer-Driven Decision Making Organization Detail-Oriented Goal-Setting Problem-Solving Data-Entry Adaptable & Flexible RECENT WORK HISTORY

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2020 - 2024

2017 - 2020

Maximus Inc. Health Care Company- Customer Service Rep & Data Analyst (Remote)

· Compiling and organizing healthcare data and project management for information system initiative. Recommends and manages the interventions to increase acceptance and adoption of clinical applications to encourage the use of information technology within the provision of patient care.

· Analyzing data to assist in delivering optimal healthcare management and decision making, establishing and maintaining a therapeutic and safe environment that facilitates and supports the framework for professional clinical practice, based on evidence-based practice, to achieve quality patient outcome.

· Using healthcare data to achieve administrative needs and goals serves as subject matter and contributes to the evoloving knowledge base related to health informatics. Identifies the information and computer technology requirements of clinicians to augment the work clinicians do by incorporating patient care, education, administration, and research.

· Understanding data storage and data sharing methods. Evaluates and revises existing clinical information systems.

· Investigating data to find patterns and trends. Analyzes, designs, and implements clinical information systems and processes based on customer requirements.

· Understanding healthcare business operations. Provides analysis and advanced support including hardware maintenance, troubleshooting, component replacement and repair, system monitoring, validation and installation and maintenance of software.

· Utilizing different data sources for analyses and assesses data to identify practice, environment and patient care issues and develops appropriate programs and change processes to improve clinical practice.

· Converting data into usable information that is easy to understand, implement and support organization objectives, patient care standards and quality of care.

· Developing reports and presentations. Ensures and promotes compliance within unit, division and hospital policies and procedures, Department of Health.

· Communicating analytic insights to management. Engages in internal and external, formal and informal teaching to clinicians and other health disciplines are required.

· Analyze the data to create actionable insights that can be used by the hospital and maintain knowledge of current trends and development within the field of Health Informatics throughout a variety of professional activities such as, attending seminars and conferences, researches, and publications.

· Suggesting ways to increase the quality of healthcare and reduce costs at the same time. Perform business process analysis, needs assessment and cost and benefit analysis to align information techonogy solution with business initiative.

· Collaborating with internal teams and upper management to implement the necessary improvements and upgrades in the systems

Intensive Behavior Intervention Consultants LLC, Behavioral Interventionist

· Participate in collection on behaviors as part of behavioral support plan development, reporting & ensuring electronic health records (EHR) are accurate.

· Perform data-entry & analysis on case notes & other relative information. Page 3

· Assist teachers in maintaining a conducive environment for learning & encourage appropriate behavior in students using a consistent team approach.

· Carries out positive reinforcement procedures & reactive strategies identified in behavior support plan, working as a team to discourage maladaptive behaviors.

· Assist in lesson implementation to groups of students, checking for accuracy of work.

· Maintains overall safety of students, adhering to state & federal guidelines & standards. 2012 - 2016 Cauldron Restaurant, Cashier & Server

· Trained new employees in a fast-paced, high-stress environment.

· Developed phone & in-person communication skills, effectively using active listening skills to quickly identify customer needs & resolve conflicts.

· Handled payment transactions, operating a POS system & handling cash & credit card payments, ensuring orders were accurate.

· Ensured customer expectations were met, answering questions & demonstrating product knowledge while ensuring customers were satisfied. 2010 - 2012 Electoral Office of Jamaica, Registration Clerk

· Answered potential elector’s inquiries, providing them with relevant information.

· Performed data-entry, ensuring registration of applications was complete.

· Collated & summarized daily activities for presentation to manager. ADDITIONAL WORK HISTORY

2008 - 2010 Emmanuel Christian Pre-School & Kindergarten, Assistant Teacher

· Coordinated instructional efforts with individual teachers, preparing lesson materials.

· Presented subject matter to students, using lectures, discussions & role-playing methods.

· Tutored & assisted children individually & in small groups, helping to master assignments

& reinforce learning concepts.

2003 - 2008 Bridgeport High School, Library Assistant

· Ordered & processed new material/equipment, stocking appropriate inventory levels.

· Assisted students with registration, materials, invoices, & additional questions.

· Processed & maintained files, records, & inventory items. EDUCATION

March, 2019 Master of Science – Health Informatics, Walden University January, 2017 Bachelor of Science – Health Studies, Walden University Page 4

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